Equality in Managing Service Delivery
Published on 16. October 1998
Book
Paperback/Softback
162 pages
978-0-335-19729-3 (ISBN)
Description
This book gives practical advice on how organizations delivering a service to the public can meet the needs of different groups of people. Using examples from the private, public and voluntary sectors, Rohan Collier explains how to develop and implement equalities policies which effect real change. She argues that to be successful, an organization must know and address the different needs and interests of its customers or clients; and the only way to fully understand the needs of a diverse public is to take account of equalities issues.
This is the first book of its kind. It will enable organizations to improve their image, enhance their services, and widen their customer or client base.
This is the first book of its kind. It will enable organizations to improve their image, enhance their services, and widen their customer or client base.
Reviews / Votes
"This book has been designed to introduce interested readers to epidemiological thinking in a unique and highly effective manner...This work is one of the most interesting and stimulating presentations of the complexity, richness and breadth of this very important, yet little understood, health-related science." - Choice Magazine "This Open University reader...is a joy for anyone with the slightest interest in public health or a liking for gooddetective stories...If you think that epidemiology is boring and has no relevance to clinical practice, buy this book. It will change your mind." - Family Practice "This idea behind this excellent book is to enhance the teaching of epidemiology, both for teachers and for students, through past-published examples of creative and imaginative epidemiological work...In all, it is a remarkable book andone which deserves attention from epidemiologists at all stages of their careers, however they seek to give expression to their own capacities for epidemiological imagination." - International Journalof Epidemiology "This brilliantly conceived text draws on the accumulated wisdom of a number of leading contemporary epidemiologists who each select and introduce a pair of papers one new and one old." - Institute of Health Education Recommended PaperbacksMore details
Person
After an early career as a lecturer in philosophy, Rohan Collier spent several years as a local government politician working on women's issues. She worked as a women's adviser in the voluntary sector and then for the London Borough of Hounslow. She is currently Head of Equalities at the London Borough of Croydon, with responsibility for employment and service delivery.
Content
Preface
Acknowledgements
Introduction
Why equal opportunities in service delivery
How services can discriminate
What the law requires
Identifying needs
involving the public
Developing and implementing equal opportunities policies in service delivery
Developing performance indicators and monitoring for equalities
Reviewing and changing services
Problems to achieving equalities in service delivery
Bibliography
Index.
Acknowledgements
Introduction
Why equal opportunities in service delivery
How services can discriminate
What the law requires
Identifying needs
involving the public
Developing and implementing equal opportunities policies in service delivery
Developing performance indicators and monitoring for equalities
Reviewing and changing services
Problems to achieving equalities in service delivery
Bibliography
Index.