Resolving Conflicts at Work
A Complete Guide for Everyone on the Job
Published on 9. April 2001
Book
Paperback/Softback
272 pages
978-0-7879-5481-9 (ISBN)
Description
Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts--and the process of resolving them--can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale.
More details
Edition
New edition
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
College/higher education
Professional and scholarly
Edition type
New edition
Illustrations
plans
Dimensions
Height: 229 mm
Width: 154 mm
Weight
312 gr
ISBN-13
978-0-7879-5481-9 (9780787954819)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
09/2005
1st Edition
Jossey-Bass
€15.90
Article exhausted; check for reprint
Content
Preface. Introduction: 8 Paths from Impasse to Transformation. Path 1. Understand the Culture and Context of the Conflict. Path 2. Listen with Your Heart. Path 3. Embrace and Acknowledge Emotions. Path 4. Search Beneath the Surface for Hidden Meaning. Path 5. Separate What Matters from What's in the Way. Path 6. Learn from Difficult Behaviors. Path 7. Solve Problems Creatively and Negotiate Collaboratively. Path 8. Explore Resistance and Mediate Before You Litigate. Index. About the Authors.