Resolving Conflicts at Work
A Complete Guide for Everyone on the Job
Published on 24. January 2000
Book
Hardback
256 pages
978-0-7879-5059-0 (ISBN)
Description
Everyone experiences conflict at work. Conflicts can arise from miscommunications, misunderstandings, false expectations, differences in standards, and stress. Drawing from decades of experience in business and conflict resolution, Kenneth Cloke and Joan Goldsmith offer concrete suggestions on how we can not only resolve conflicts at work, but use them as vehicles to improve our workplace relationships. Filled with stories and examples, this book addresses the working contexts of managers and employees throughout an organization.
More details
Series
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Dimensions
Height: 244 mm
Width: 161 mm
Weight
454 gr
ISBN-13
978-0-7879-5059-0 (9780787950590)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Preface; Introduction: 8 Paths from Impasse to Transformation; Path 1. Understand the Culture and Context of the Conflict; Path 2. Listen with Your Heart; Path 3. Embrace and Acknowledge Emotions; Path 4. Search Beneath the Surface for Hidden Meaning; Path 5. Separate What Matters from What's in the Way; Path 6. Learn from Difficult Behaviors; Path 7. Solve Problems Creatively and Negotiate Collaboratively; Path 8. Explore Resistance and Mediate Before You Litigate; Index; About the Authors.