SIAM/MSI
An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
Published on 18. October 2016
Book
Paperback/Softback
72 pages
978-1-84928-851-4 (ISBN)
Description
In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.
SIAM/MSI - An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains:
the merits of a multi-sourced approach to outsourcing service towers
the benefits of multi-sourcing contracts with service providers for specified towers
how to align multi-sourced services
the challenges of using a multi-sourced model
how to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)
the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each
aggregating service-level performance
a multi-sourcing RFP approach, taking into account structural, operational and governance requirements.
If you're thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI - An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.
SIAM/MSI - An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains:
the merits of a multi-sourced approach to outsourcing service towers
the benefits of multi-sourcing contracts with service providers for specified towers
how to align multi-sourced services
the challenges of using a multi-sourced model
how to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)
the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each
aggregating service-level performance
a multi-sourcing RFP approach, taking into account structural, operational and governance requirements.
If you're thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI - An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.
More details
Language
English
Place of publication
Ely
United Kingdom
Target group
Professional and scholarly
US School Grade: College Graduate Student
Dimensions
Height: 178 mm
Width: 111 mm
Thickness: 5 mm
Weight
63 gr
ISBN-13
978-1-84928-851-4 (9781849288514)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
David Clifford
SIAM/MSI
An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
E-Book
10/2016
1st Edition
IT Governance Publishing
€11.49
Available for download
David Clifford
SIAM/MSI
An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
E-Book
10/2016
IT Governance Publishing
€12.49
Available for download
Persons
David Clifford is a Director at Pace Harmon, an international advisory firm headquartered in the United States of America. Pace Harmon supports clients in their most critical outsourcing, technology sourcing, service and program optimisation, and transformation programs.
David has written and contributed to a number of publications in the ITSM space, including ITIL (R), service agreements and international standards. He also initiated, contributed to the development and assisted with the promotion of EXIN's ITSM qualification programme based on ISO/IEC 20000.
He is a former President of itSMF International's priSM credentialing programme that has now been superseded by the AXELOS Limited credentialing programme.
He is currently Chair of the BSI committee on IT governance (ISO/IEC 38500) and contributes to the development of the ITSM standard (ISO/IEC 20000) and BPO for the IT Enabled Services standard (ISO/IEC 30105).
He holds the O-1 visa granted by the US Government that is reserved for those who have reached the top of their field.
David has written and contributed to a number of publications in the ITSM space, including ITIL (R), service agreements and international standards. He also initiated, contributed to the development and assisted with the promotion of EXIN's ITSM qualification programme based on ISO/IEC 20000.
He is a former President of itSMF International's priSM credentialing programme that has now been superseded by the AXELOS Limited credentialing programme.
He is currently Chair of the BSI committee on IT governance (ISO/IEC 38500) and contributes to the development of the ITSM standard (ISO/IEC 20000) and BPO for the IT Enabled Services standard (ISO/IEC 30105).
He holds the O-1 visa granted by the US Government that is reserved for those who have reached the top of their field.
Content
1: Types of Outsourcing
2: Moving from the Traditional MSP Model
3: Sourcing Market Trends
4: Determining the Governance and IT Operating Model
5: Types of Service Integration Models
6: Aggregating Service Level Performance
7: Multi-sourcing RFP Approach
8: Transition Stage
9: Looking Further into the Future
10: Abbreviations Used/Glossary
2: Moving from the Traditional MSP Model
3: Sourcing Market Trends
4: Determining the Governance and IT Operating Model
5: Types of Service Integration Models
6: Aggregating Service Level Performance
7: Multi-sourcing RFP Approach
8: Transition Stage
9: Looking Further into the Future
10: Abbreviations Used/Glossary