
Call Center Management on Fast Forward
Succeeding in the New Era of Custormer Relationship
Brad Cleveland(Author)
ICMI Press (International Customer Management Institute)
3rd Edition
Published on 1. May 2012
Book
Paperback/Softback
491 pages
978-0-9854611-0-2 (ISBN)
More details
Edition
3rd ed.
Language
English
Product notice
Paperback (trade)
Unsewn / adhesive bound
Illustrations
Illustrations, black and white
Dimensions
Height: 226 mm
Width: 152 mm
Thickness: 33 mm
Weight
839 gr
ISBN-13
978-0-9854611-0-2 (9780985461102)
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Schweitzer Classification