The Diversity Training Handbook

1 Approaching diversity: Who we are; who you are; Assumptions; Diversity and diversity training as a 'special' case; Roles in managing diversity; The profile of a diversity trainer/manager; The challenge of self-development; How we hope you will use the book. 2 Making the case for diversity: Learning intentions; Introduction; What diversity means; The business case for diversity; Diversity and the bottom line; The legal framework for diversity; The government modernization agenda; Globalization and the recruitment and retention of staff; Diversity/race equality/equal opportunities/community and race relations/fairness - where the focus should be; Organizational strategies; Conclusion; Key learning points. 3 Learning to learn about diversity: Diversity - training or education; Learning in the diversity context; A model for 'good' diversity training; Opening up variation for the learner; Involving minority groups in your training; Summary of learning points. 4 A knowledge base for diversity training - Learning intentions: Introduction; Attitudes; Values; Beliefs and opinions; Behaviour; Stereotyping; Labelling; Prejudice; Discrimination; Issues of disability; Flexible and part-time working; Theories and models; Key learning points. 5 Designing diversity training: Introduction; Needs analysis; Using standards; Designing for awareness; Aims, goals and learning intentions; Implementing a diversity programme; Key learning points. 6 Diversity training - challenges and issues: Introduction; Confidentiality and taking risks; Institutional racism and discrimination; The journey analogy; Changing the way we see the world; Authority to engage with attitudes and values; Coping with trainer stress; Summary of learning points. 7 Tactics for teaching and learning diversity: Introduction; Role play; Psychodrama; Theatre; Video; Discussion; Quizzes; The value of small group work; Issues for facilitators; Summary of key learning points. 8 Evaluating and assessing diversity training - Learning intentions: Introduction; Evaluation; Evaluation models; Evaluation tools; Assessment; Key learning points. 9 Useful models - Group dynamics: Tuckman's model; The integration of cultures.