Critical Conversations in Healthcare, Third Edition
Scripts & Techniques for Effective Interprofessional & Patient Communication
3rd Edition
Published on 12. June 2024
Book
Paperback/Softback
308 pages
978-1-64648-193-4 (ISBN)
Description
Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? Critical Conversations in Healthcare, Third Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. This third edition of Critical Conversations in Healthcare feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to:
Communicate mindfully
Interpret body language
Deal with gossip and harassment
Address workloads and management styles
Overcome conversation traps
Improve the patient experience
Work with frustrated families, angry physicians, and uncooperative colleagues
More details
Edition
3rd ed.
Language
English
Product notice
Paperback (trade)
Unsewn / adhesive bound
Illustrations
Illustrations
Dimensions
Height: 235 mm
Width: 191 mm
Thickness: 17 mm
Weight
579 gr
ISBN-13
978-1-64648-193-4 (9781646481934)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is a board-certified ANCC nurse executive with more than 20 years of leadership experience. She earned a bachelor of science in nursing from Thomas Jefferson University and a master of science in health administration and wellness promotion from California College for Health Sciences as well as a master of science in nursing in organizational leadership from Independence University. Clancy also completed the Wharton Executive Leadership Program at the University of Pennsylvania in 2014. Clancy is the founder of Cheri Clancy & Associates, LLC, a coaching and training firm that uses hard science as a catalyst for soft-skill leadership development. Areas of specialty include patient experience strategy, empathy training, critical conversations, and building workplace resiliency. She is committed to helping organizations build healthy and productive workplace environments. In addition to presenting, coaching, and consulting, Clancy also leads the client experience department at Bayada Home Health Agency. Clancy is a member of many professional organizations, including the New Jersey State Nurses Association (NJSNA), the American Nurses Association (ANA), the Beryl Institute, the American Organization of Nurse Leaders (AONL), Sigma Theta Tau International Honor Society of Nursing(Sigma), and the Organization of Nurse Leaders, New Jersey (ONL NJ). Clancy has received various honors and awards. In 2015 she was featured as the "Leader to Watch" in the AONL Voice of Nursing Leadership journal. In 2016 she received the Professional Nurse RecognitionAward from ONL NJ, and in 2018 she received the Nursing Beacon of Light Award from the NJSNA.