The Knowing Organization

Written by a professor on the faculty of Information Studies at the University of Toronto, this book shows how organizations behave as information-seeking, information-creating, and information-using communities. It provides models of how organizations behave and how information participates in that behaviour. Knowing how to manage information effectively within the organization is key to the success of the modern firm; a failure of information management is a breakdown of organizational purpose. This is the first text that links the broad areas of organizational behaviour and information management. Reviewers warmly praise the book, and feel that although it is breaking new ground, it will have strong appeal especially in graduate departments.