Next Generation Business Handbook

Preface. Acknowledgments. SECTION I: LEADERSHIP. Introduction. PART ONE: LEADERSHIP AND THE BUSINESS ENVIRONMENT. 1. The Effective Leader. 2. Leading by Leveraging Your Organization's Culture. 3. The Role of Leadership in Innovation. 4. Destructive Self-Confidence: Why Do Some Leaders Go Wrong?. PART TWO: LEADERSHIP AND LEARNING. 5. Leading by Analogy. 6. Career Imprinting and Leadership Development. PART THREE: LEADERSHIP AND EMPLOYEES. 7. Leading by Doing. 8. Leadership for High Performance. 9. Management of Leadership Images. PART FOUR: LEADERSHIP AND THE WORKPLACE. 10. Leadership in the Virtual Workplace. 11. Leadership in a Branded World. 12. Managing a Self-Managed Team. 13. The Merchandising of Leadership. SECTION II: STRATEGY. Introduction. PART ONE: STRATEGIES FOR COMPETITIVE ADVANTAGE. 14. Quality Strategy. 15. Competing on Social Capabilities. 16. Dynamics of Competitive Interaction. 17. Strategic Advantage and the Dynamics of Organizational Competence. PART TWO: STRATEGIC PLANNING AND RENEWAL. 18. To plan or Not to Plan?. 19. Mastering Strategic Renewal. PART THREE: STRATEGIES IN THE NETWORK ECONOMY. 20. Value Creation in the Networked Economy. 21. Global Strategy in an Internet Era. PART FOUR: STRATEGIES FOR BUSINESS EXPANSION. 22. Symbiosis or Parasitism. 23. Globalization and Management Attention. PART FIVE: STRATEGIES FOR NON-PROFIT ORGANIZATIONS. 24. Strategy Dynamics for Non-Profit Organizations. SECTION III: CUSTOMER MANAGEMENT. Introduction. PART ONE: RELATING TO THE CUSTOMER. 25. Understanding Customer Needs. 26. Strengthening Customer Relationships. 27. Building Customer Interface. 28. Avoiding Traps on Customer Relations. 29. Customer Relations Online. PART TWO: EXPERIENCE WITH THE CUSTOMER. 30. Customer Experience. 31. Coping with Critical Criticism. 32. Growing Pains. 33. Persuading with Emotions. PART THREE: MANAGING THE CUSTOMER. 34. Strategic Customer Management. 35. Designing Supply and Distribution Channels. 36. Managing Global Customers. SECTION IV: ENTREPRENEURSHIP. Introduction One. Introduction Two. PART ONE: ENTREPRENEURIAL BEHAVIOR. 37. The Effective Entrepreneur. 38. Entrepreneurial Opportunities. 39. Nature of Entrepreneurship. PART TWO: ENTREPRENEURSHIP AND FINANCE. 40. New-Venture Finance. 41. Untangling Service-for-Equity Arrangements. 42. Business Planning. PART THREE: ENTREPRENEURSHIP AND STRATEGY. 43. Playing Entrepreneurial Judo. 44. Success for New Ventures. PART FOUR: ENTREPRENEURIAL MANAGEMENT. 45. Entrepreneurial Mindset in Multinational Corporation. 46. Sustaining Rapid Growth. PART FIVE: ENTREPRENEURSHIP AND ECONOMICS. 47. Income Disparity and Entrepreneurship. SECTION V. PEOPLE MANAGEMENT. Introduction. PART ONE: PEOPLE-MANAGEMENT STRATEGY. 48. Talent-Management System. 49. Living Strategy. 50. Changing Foundations of People Management. PART TWO: HR MANAGEMENT. 51. Returning Human to HR Management. 52. Change Management and HR Practices. 53. What Really Matters in HR Management?. PART THREE: PEOPLE AND ORGANIZATION. 54. The Four Thrusts Driving Corporate Renewal. 55. Creating the Family-Friendly Organization. 56. Transforming the Process of Staffing Toward Innovation. 57. How Old You Are May Depend On Where You Work. 58. Tomorrow's Global Workforce. SECTION VI: NETWORKED BUSINESS. Introduction. PART ONE: ORGANIZATIONS IN NETWORK ERA. 59. The Power of Networked Business. 60. Managing Networked Organizations. 61. Beyond "Synergies". 62. From Extended Enterprise to Orchestrating a Team of Companies. 63. Digital Networked Business. PART TWO: NETWORK STRATEGY. 64. Strategic Connections. 65. Technological Mediation as Strategy. 66. Seamless IT Alignment. 67. Seizing the Value of Online Auctions. 68. Building a Platform for E-Business. Notes. Acknowledgments. About the Leaders. About the Next Generation Business Thinkers. Author Index. Subject Index.