Process Reengineering in Action
A Practical Guide to Achieving Breakthrough Results
1st Edition
Published on 26. April 1999
Book
Paperback/Softback
120 pages
978-0-7879-5096-5 (ISBN)
Description
A must-read if you are involved with a reengineering effort or are considering one. This guidebook's practical and applicable approach makes it the perfect hands-on tool as you redesign and re-create your targeted processes.
More details
Language
English
Place of publication
United States
Publishing group
John Wiley & Sons Inc
Target group
College/higher education
Professional and scholarly
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 244 mm
Width: 170 mm
Thickness: 7 mm
Weight
222 gr
ISBN-13
978-0-7879-5096-5 (9780787950965)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
Content
Introduction 1 Why Read This Guidebook?
Who Should Read This Guidebook?
When And How To Use It
What Is Process Reengineering? 5
Continuous Process Improvement Versus Process Reengineering
Deciding Which Approach To Use
Core Elements Of Process Reengineering
Applying A Process-Reengineering (TM) Model 15
The Process-Reengineering Model
Selecting A Process Reengineering Team
A Case Example: Shore Up, Inc.
Phase One: Plan Your Reengineering Effort
Determine ``New'' Process Requirements 25
What Do Your Customers Want?
What Is The Marketplace Providing?
What Are Your Operating Requirements?
Uncover ``Breakthrough'' Opportunities 37
Analyze ``As Is'' Capability
Envision Desired State
Identify Process Performance ``Gaps''
Phase Two: Design Your Reengineered Process
Map The ``Ideal'' Process 51
Complete Preliminary Work
Set New Goals And Establish New Measures
Create A New Process Flow Chart
Redefine Process Support Requirements 61
What Will You Require Of the People In Your Organization?
What Technology/Support Tools Will You Require?
What Financial Support Does Your Reengineered Process Require?
Develop Change Management Plan 73
Consider Organizational Impact
Design Your Change Management Plan
Phase Three: Implement Your Reengineered Process 87
Implement On ``Trial-Run'' Basis
Standardize The Reengineered Process
Evaluate Process Performance On An Ongoing Basis
Summary 97
Appendix: Reproducible Forms And Worksheets 99
Who Should Read This Guidebook?
When And How To Use It
What Is Process Reengineering? 5
Continuous Process Improvement Versus Process Reengineering
Deciding Which Approach To Use
Core Elements Of Process Reengineering
Applying A Process-Reengineering (TM) Model 15
The Process-Reengineering Model
Selecting A Process Reengineering Team
A Case Example: Shore Up, Inc.
Phase One: Plan Your Reengineering Effort
Determine ``New'' Process Requirements 25
What Do Your Customers Want?
What Is The Marketplace Providing?
What Are Your Operating Requirements?
Uncover ``Breakthrough'' Opportunities 37
Analyze ``As Is'' Capability
Envision Desired State
Identify Process Performance ``Gaps''
Phase Two: Design Your Reengineered Process
Map The ``Ideal'' Process 51
Complete Preliminary Work
Set New Goals And Establish New Measures
Create A New Process Flow Chart
Redefine Process Support Requirements 61
What Will You Require Of the People In Your Organization?
What Technology/Support Tools Will You Require?
What Financial Support Does Your Reengineered Process Require?
Develop Change Management Plan 73
Consider Organizational Impact
Design Your Change Management Plan
Phase Three: Implement Your Reengineered Process 87
Implement On ``Trial-Run'' Basis
Standardize The Reengineered Process
Evaluate Process Performance On An Ongoing Basis
Summary 97
Appendix: Reproducible Forms And Worksheets 99