
Performance Scorecards
Measuring the Right Things in the Real World
Jossey-Bass (Publisher)
1st Edition
Published on 6. April 2000
Book
Hardback
XXX, 162 pages
978-0-7879-5272-3 (ISBN)
Description
Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works.
More details
Edition
1., Auflage
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Illustrations
Ill.
Dimensions
Height: 23.6 cm
Width: 18.2 cm
Thickness: 22 mm
Weight
482 gr
ISBN-13
978-0-7879-5272-3 (9780787952723)
Schweitzer Classification
Persons
RICHARD CHANG, Ph.D., president and CEO of Richard Chang Associates, Inc., is an internationally recognized management consultant whose clients include Toshiba, Marriott, Fidelity Investments, Hasbro, and Universal Studios. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award. MARK W. MORGAN, Ed.D., is a senior consultant with Richard Chang Associates, Inc., and serves as an examiner for the Malcolm Baldridge National Quality Award. He also taught at the Florida Institute of Technology and the University of Central Florida.
Content
The Authoring Team.
Preface.
Acknowledgements.
Introduction.
The Performance Problem.
Setting the Stage for Scorecards.
Collect Scorecard Inputs.
Create Your Scorecard.
Cultivate Your Scorecard.
Cascade Your Scorecard.
Connect Your Scorecard.
Confirm Your Scorecard.
Knowing the Score.
References.
Preface.
Acknowledgements.
Introduction.
The Performance Problem.
Setting the Stage for Scorecards.
Collect Scorecard Inputs.
Create Your Scorecard.
Cultivate Your Scorecard.
Cascade Your Scorecard.
Connect Your Scorecard.
Confirm Your Scorecard.
Knowing the Score.
References.