Improving Through Benchmarking
1st Edition
Published on 23. July 1999
Book
Paperback/Softback
120 pages
978-0-7879-5084-2 (ISBN)
Description
This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.
More details
Language
English
Place of publication
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 254 mm
Width: 178 mm
Thickness: 7 mm
Weight
242 gr
ISBN-13
978-0-7879-5084-2 (9780787950842)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
Content
1. Introduction 1 2. Benchmarking: An Overview 5
3. The Seven-step Benchmarking Model 13
4. Benchmarking: A Practical Example 17
5. Step One: Identify What to Benchmark 21
6. Step Two: Determine What to Measure 35
7. Step Three: Identify Who to Benchmark 47
8. Step Four: Collect the Data 55
9. Step Five: Analyze Data and Determine Gap 67
10. Step Six: Set Goals and Develop an Action Plan 75
11. Step Seven: Monitor the Process 85
12. Summary 97
Appendix 101
3. The Seven-step Benchmarking Model 13
4. Benchmarking: A Practical Example 17
5. Step One: Identify What to Benchmark 21
6. Step Two: Determine What to Measure 35
7. Step Three: Identify Who to Benchmark 47
8. Step Four: Collect the Data 55
9. Step Five: Analyze Data and Determine Gap 67
10. Step Six: Set Goals and Develop an Action Plan 75
11. Step Seven: Monitor the Process 85
12. Summary 97
Appendix 101