Continuous Process Improvement
A Practical Guide
Published on 26. April 1999
Book
Paperback/Softback
109 pages
978-0-7879-5083-5 (ISBN)
Description
An easy-to-apply illustration of a basic process-improvement methodology covering the continuous cycle of process improvement, analyzing work processes, determining customer needs and more.
More details
Series
Edition
Revised edition
Language
English
Place of publication
Chichester
United Kingdom
Publishing group
John Wiley and Sons Ltd
Target group
Professional and scholarly
Edition type
Revised edition
Illustrations
illustrations
Dimensions
Height: 259 mm
Width: 178 mm
Weight
267 gr
ISBN-13
978-0-7879-5083-5 (9780787950835)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Person
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
Content
Introduction. What is CPI? Applying A Systematic CPI Model. One Company's Approach to CPI. Phase One: Select. Phase Two: Analyze. Phase Three: Measure. Phase Four: Improve. Phase Five: Evaluate. Summary. Appendix A: Interviewing Your Customer. Appendix B: Applying The SAMIE Model.