Continuous Improvement Tools: v.1
A Practical Guide to Achieve Quality Results
Published on 23. April 1999
Book
Paperback/Softback
98 pages
978-0-7879-5080-4 (ISBN)
Description
These two volumes offer a commonsense approach to creating and sustaining quality-improvemnt efforts. Your process improvement problem-solving teams and self-managed work teams will function better with the tools and techniques presented in this book.
More details
Edition
Revised edition
Language
English
Place of publication
Chichester
United Kingdom
Publishing group
John Wiley and Sons Ltd
Target group
College/higher education
Professional and scholarly
Edition type
Revised edition
Dimensions
Height: 259 mm
Width: 178 mm
Weight
251 gr
ISBN-13
978-0-7879-5080-4 (9780787950804)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Persons
RICHARD Y. CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children's Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.
Content
Introduction; Brainstorming; Affinity Diagram; Matrix Diagram; Force Field Diagram; Cause And Effect Diagram; Criteria Rating Form; Check Sheet; Summary; Appendix: Reproducible Forms And Worksheets.