Building the Information-Age Organization

Part I. Basic Concepts and Tools 1. Introduction Part I Overview CASE: Mrs. Fields Cookies 2. Introduction to Organization Structure Introduction; Central Concepts of Organization Structure, Organization Structure, Basic Forms; Cases: APEX Corp.; Hill, Holiday, Connors, Cosmopolis Advertising; Jacobs Souchard: Reorganizing for 1992; The Coming of the New Organization 3. Introduction to Control Systems Management Control: Definition and Concepts; What is a Management Control System? How are Control Systems Designed?; Issues in Management Control Systems Cases: Control at the Sands Hotel and Casino; Cromption Greaves, Ltd.; Compaq Computer Corporation 4. Introduction to IT Architecture Introduction; The Need for an IT Architecture; IT Architecture: Basis Building Blocks; Technology Generations; Developing An IT Architecture Cases: Air Products and Chemicals, Inc. Project ICON; Symantec Part II. Information Technology and Organizations 5. IT and the Individual Introduction; IT and Changing Work; IT and Employee Privacy; Cases: The Internal Revenues Service: Automated Collection System; Incident at Waco Manufacturing; Reading; Informate the Enterprise: An Agenda for the Twenty-First Century; CASE: Otis Elevator: Managing the Service Force; IT and the Individual: Ethical Concerns 6. IT in Organizations Introduction; IT Eras; Stages Theory of IT Adoption and Organization Learning; IT-Driven Changes in Organizational Structure; IT in the Nineties; No Excuses Management; Cases: Allen-Bradley's ICCG: Repositioning for the '90s; Phillips 66 Co.,: Executive Information System; Connor Formed Metal Products 7. IT Between Organizations: Inter-organizational Systems Introduction; Motivation for IOS; Issues for IOS Hosts and Participants; IOS in the Future Cases: Lithonia Lighting; Hong Kong Tradelink: News from the Second City; Singapore Leadership: Tale of One City; Singapore Tradenet (A): Tale of One City; Singapore Tradenet (B): The Tale Continues Part III Toward the 21st Century 8. IT and Business Transformation Introduction Introduction; The Goal: Organizational Effectiveness; Determining the Degree of Required Change; The Tools: Role of IT in Business Transformation; Business Process Re-engineering: A Path to Business Transformation; Sustaining IT Innovation Cases: Safeway Manufacturing Division; Capital Holding Corporation 9. Information Technology and Tomorrow's Manager Introduction; Emerging Technologies and the Challenge of Change Cases: KPMG Peat Marwick: The Shadow Partner; Reading: Information Technology and Tomorrow's Manager