Managing People

This series is designed for supervisors and front line managers and has been re-written to support the latest Management Standards from the Management Charter Initiative who have provided the foreword. Each book provides the knowledge and understanding required for the core and major options associated with the NVQ/SVQ3 level qualifications in Supervisory Management and is written in a manner that links learning with the supervisor/front line manager's work experience. As such it also supports non-competence programmes such as the NEBSM Introductory and Full Certificate programmes in Supervisory Management. Concentrating on managing people, this book examines the development of supervision and management, and the role of the supervisor, before discussing in detail how the competent and effective supervisor/front line manager manages. Topics covered include: motivation and leadership; groups and teams; recruitment, selection and training; reactions to change and handling conflict; discipline and grievance; and associated personal competences.