Managing Operations
A Competence Approach to Supervisory Managment (NVG/SVQ Level 3)
1st Edition
Published on 17. September 1993
Book
Paperback/Softback
216 pages
978-0-631-19011-0 (ISBN)
Description
Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations.
The specific aspects of operations are covered in detail:
Work practices.
Planning.
Resourcing.
Legislation.
Customer relations.
The specific aspects of operations are covered in detail:
Work practices.
Planning.
Resourcing.
Legislation.
Customer relations.
Reviews / Votes
"It is comprehensive, covering all aspects of operations management and is ideal as a first step into the subject ... The concept of competences is well explained and is likely to be a useful reference for supervisors." Donna Green, Manager, Rover Group.More details
Series
Language
English
Place of publication
Hoboken
United Kingdom
Publishing group
John Wiley and Sons Ltd
Target group
College/higher education
Professional and scholarly
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 280 mm
Width: 210 mm
Thickness: 12 mm
Weight
541 gr
ISBN-13
978-0-631-19011-0 (9780631190110)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Roger Cartwright (MA, DMS, CertEd, FCollP, MIMgt) is the Deputy Head of Faculty at the Business, Management and Computing Faculty at Perth College, Scotland.
Anita Candy (BA Hons, FETC) and Micheal Collins (ACIB) are consultants at the Management and Professional Studies Unit of the Oxford College of Further Education.
George Green (MA Cantab) runs his own consultancy and lectures at both Oxford Brookes University and the Oxford College of Further Education.
The team have a background in the retail sector, banking, health service management, the transport industry, manufacturing, local government education and the armed forces. Members of the team have acted as tutors/facilitators for major organizations, including British Airways, the Civil Aviation Authority, Autotype International, Transit Holdings and Shell (Expro).
Anita Candy (BA Hons, FETC) and Micheal Collins (ACIB) are consultants at the Management and Professional Studies Unit of the Oxford College of Further Education.
George Green (MA Cantab) runs his own consultancy and lectures at both Oxford Brookes University and the Oxford College of Further Education.
The team have a background in the retail sector, banking, health service management, the transport industry, manufacturing, local government education and the armed forces. Members of the team have acted as tutors/facilitators for major organizations, including British Airways, the Civil Aviation Authority, Autotype International, Transit Holdings and Shell (Expro).
Content
List of Figures. Foreword.
Acknowledgements.
Introduction.
Setting Operations in Context.
The Operations Process.
Planning.
Organizing and Implementation.
Control.
Communicating with the Customer.
Managing Materials.
Managing the Working Environment.
Personal Competences.
References.
Further Reading.
Index.
Acknowledgements.
Introduction.
Setting Operations in Context.
The Operations Process.
Planning.
Organizing and Implementation.
Control.
Communicating with the Customer.
Managing Materials.
Managing the Working Environment.
Personal Competences.
References.
Further Reading.
Index.