The Practical Library Trainer
1st Edition
Published on 11. June 2004
Book
Hardback
134 pages
978-0-7890-2267-7 (ISBN)
Description
Develop a library staff training program that really works!
To stay on top of the lightning-fast changes in the library field and provide your patrons with the best service possible, you need to establish and sustain an effective program for training your staff. The Practical Library Trainer examines the concept of the library as a learning place for patrons and staff, offering a comprehensive view of training from an administrator's perspective. Bruce E. Massis, author of The Practical Library Manager (Haworth), addresses the essential issues of how to develop a strong program of continuous instruction, including customer service, reporting, recruitment, and retention of staff. The book focuses on the integration of staff training as a blended activity instead of an intervention, quelling the notion of training as an add-on to existing staff duties.
The current information-rich environment provides your patrons with an abundance of resources to choose from for their research needs. But they can't do it alone-they need direction from a knowledgeable librarian who can recognize the pedigree, currency, and validity of licensed resources, particularly those available through electronic means. The Practical Library Trainer uses the goal of long-range customer service as a starting point, emphasizing the return on investment possibilities from blended training methods as a key to meeting your patrons' high expectations of service. The book also provides examples from outside the library community to demonstrate the importance of training on a non-library setting and looks at future training issues.
The Practical Library Trainer examines:
types of staff training (formal, informal, employer-provided, qualifying, skill improvement)
strategies for recruiting and retaining a staff
blended learning
e-training
in-house training
how to use professional conferences as continuing education opportunities
how to evaluate your training program
a sample of an anywhere, anytime education and training program
and much more!
The Practical Library Trainer is an important resource for making sure your patrons get the most from your libraryand your staff.
To stay on top of the lightning-fast changes in the library field and provide your patrons with the best service possible, you need to establish and sustain an effective program for training your staff. The Practical Library Trainer examines the concept of the library as a learning place for patrons and staff, offering a comprehensive view of training from an administrator's perspective. Bruce E. Massis, author of The Practical Library Manager (Haworth), addresses the essential issues of how to develop a strong program of continuous instruction, including customer service, reporting, recruitment, and retention of staff. The book focuses on the integration of staff training as a blended activity instead of an intervention, quelling the notion of training as an add-on to existing staff duties.
The current information-rich environment provides your patrons with an abundance of resources to choose from for their research needs. But they can't do it alone-they need direction from a knowledgeable librarian who can recognize the pedigree, currency, and validity of licensed resources, particularly those available through electronic means. The Practical Library Trainer uses the goal of long-range customer service as a starting point, emphasizing the return on investment possibilities from blended training methods as a key to meeting your patrons' high expectations of service. The book also provides examples from outside the library community to demonstrate the importance of training on a non-library setting and looks at future training issues.
The Practical Library Trainer examines:
types of staff training (formal, informal, employer-provided, qualifying, skill improvement)
strategies for recruiting and retaining a staff
blended learning
e-training
in-house training
how to use professional conferences as continuing education opportunities
how to evaluate your training program
a sample of an anywhere, anytime education and training program
and much more!
The Practical Library Trainer is an important resource for making sure your patrons get the most from your libraryand your staff.
More details
Language
English
Place of publication
New York
United States
Publishing group
Taylor & Francis Inc
Dimensions
Height: 216 mm
Width: 138 mm
Weight
385 gr
ISBN-13
978-0-7890-2267-7 (9780789022677)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Karen Beamish
The Practical Library Trainer
E-Book
10/2012
1st Edition
Routledge
€39.49
Available for download
John Williams
The Practical Library Trainer
E-Book
10/2012
1st Edition
Routledge
€39.49
Available for download
Ruth C. Carter | Bruce E. Massis
The Practical Library Trainer
Book
05/2004
1st Edition
Routledge
€54.65
Shipment within 10-20 days
Persons
Content
Acknowledgments
Introduction
Chapter 1. Preparing the Library for a Staff Training Program
Types of Staff Training
The Role of a Training Administrator (TA)
Establishing a Funding Level
Checklist for Sustainability of a Library Staff Training Program
Chapter 2. Recruitment and Retention of Library Staff: Can These Issues Benefit from a Staff Training Program?
Recruitment
Retention
Competency Development
Chapter 3. Suggestions for a Comprehensive Training Program for Library Staff
Components
Budget Issues
Program Evaluation
Dissemination
Sustainability
Chapter 4. The Workplace As Learning Place
Steps in Creating an Integrated Learning Environment
Blended Learning to Keep the Staff Engaged
What Are the Latest Trends?
Chapter 5. Train the Trainer: The In-House Training Opportunity
Training Programs
Engaging the Learner
Chapter 6. The Conference As a Continuing Education Opportunity
Reasons to Attend a Conference or Seminar
Planning for the Conference
Selected Conferences
Receiving Continuing Education Credit
Chapter 7. The ROI Report and E-Training
Measuring the Benefits of E-Training
What is ROI?
Two Suggested Examples of the ROI Formula
Practical Elements for Calculating ROI
Chapter 8. Is the Library Continuing Education Program Working? Evaluating the Training Program
Why a Questionnaire?
ASTD Evaluation Tools
Failures of Evaluation
Key Questions to Ask
Chapter 9. Library Training: A Future Perspective
Overcoming Resistance to Training
Elements in Planning the Library for the Future
Retaining the Library Staff for the Future
The Future of Training Library Staff
Chapter 10. Delivering Blended Learning to Library Staff in Southeast Florida: A Case Study
Southeast Florida Library Information Network (SEFLIN)
A Scalable Program
Why Blended Learning?
Web-Based Learning
Instructor-Led E-Learning
Teleconferences
Compressed Video
Streaming Media
Classroom-Based Technology-Assisted Formats
The Future of Technology-Based Training
Appendix A. ROI Courses Offered at U.S. Business Schools
Appendix B. Train-the-Trainer Degrees, Certificates, Workshops, and Courses
Appendix C. Staff Training Outcomes Survey Questionnaire
Template 1
Template 2
Appendix D. A Sample User Survey for Online Learning
Appendix E. A Sample Needs Assessment Survey for Blended Learning
Notes
Selected Training Bibliographies
Leadership Development
Training Budgets
Value of Training
Linking Training to Your Library's Mission and Vision
Starting a Training Program
ROI
Additional Selected Bibliography on ROI
Recruitment and Retention Issues
Train the Trainer
Selected Annotated Bibliography of Donald L. Kirkpatrick's Published Works
Index
Reference Notes Included
Introduction
Chapter 1. Preparing the Library for a Staff Training Program
Types of Staff Training
The Role of a Training Administrator (TA)
Establishing a Funding Level
Checklist for Sustainability of a Library Staff Training Program
Chapter 2. Recruitment and Retention of Library Staff: Can These Issues Benefit from a Staff Training Program?
Recruitment
Retention
Competency Development
Chapter 3. Suggestions for a Comprehensive Training Program for Library Staff
Components
Budget Issues
Program Evaluation
Dissemination
Sustainability
Chapter 4. The Workplace As Learning Place
Steps in Creating an Integrated Learning Environment
Blended Learning to Keep the Staff Engaged
What Are the Latest Trends?
Chapter 5. Train the Trainer: The In-House Training Opportunity
Training Programs
Engaging the Learner
Chapter 6. The Conference As a Continuing Education Opportunity
Reasons to Attend a Conference or Seminar
Planning for the Conference
Selected Conferences
Receiving Continuing Education Credit
Chapter 7. The ROI Report and E-Training
Measuring the Benefits of E-Training
What is ROI?
Two Suggested Examples of the ROI Formula
Practical Elements for Calculating ROI
Chapter 8. Is the Library Continuing Education Program Working? Evaluating the Training Program
Why a Questionnaire?
ASTD Evaluation Tools
Failures of Evaluation
Key Questions to Ask
Chapter 9. Library Training: A Future Perspective
Overcoming Resistance to Training
Elements in Planning the Library for the Future
Retaining the Library Staff for the Future
The Future of Training Library Staff
Chapter 10. Delivering Blended Learning to Library Staff in Southeast Florida: A Case Study
Southeast Florida Library Information Network (SEFLIN)
A Scalable Program
Why Blended Learning?
Web-Based Learning
Instructor-Led E-Learning
Teleconferences
Compressed Video
Streaming Media
Classroom-Based Technology-Assisted Formats
The Future of Technology-Based Training
Appendix A. ROI Courses Offered at U.S. Business Schools
Appendix B. Train-the-Trainer Degrees, Certificates, Workshops, and Courses
Appendix C. Staff Training Outcomes Survey Questionnaire
Template 1
Template 2
Appendix D. A Sample User Survey for Online Learning
Appendix E. A Sample Needs Assessment Survey for Blended Learning
Notes
Selected Training Bibliographies
Leadership Development
Training Budgets
Value of Training
Linking Training to Your Library's Mission and Vision
Starting a Training Program
ROI
Additional Selected Bibliography on ROI
Recruitment and Retention Issues
Train the Trainer
Selected Annotated Bibliography of Donald L. Kirkpatrick's Published Works
Index
Reference Notes Included