Fundamentals of Organizational Behavior

(NOTE: All chapters include an Introduction, Conclusions and Applications, Review and Discussion Questions, a Case Study, two Experiential Exercises). I. INTRODUCTION. 1. What is Organizational Behavior? OB Concepts and Practices: Past and Present. Organizations. OB Topics. 2. Understanding Behavior in Organizations. The Purpose of Research. The Research Process. Research Terminology. Research Designs. Data Collection Methods. Research Evaluation. A Model for Understanding Organizational Behavior. 3. Ethical Behavior. Business Ethics. Individual Ethics. Corporate Ethics. The Work Ethic. II. THE INDIVIDUAL. 4. Values, Attitudes, Personality and Perceptions. Values. Attitudes. Personality. Perception. 5. Decision Making, Job Satisfaction, and Work Stress. Decision Making. Technological Information Systems and Decision Making. Individuals and Job-Related Attitudes. Work Stress. 6. Motivation: The Classical Theories. Content Theories of Motivation. Process Theories of Motivation. Integrating the Motivation Theories. 7. Motivation: Effective Applications. Award and Recognition Programs. Evaluating Performance. Job Design. Alternative Work Schedules. Employee Involvement. III. THE ENVIRONMENT OF THE WORKPLACE. 8. The Global Context of Organizations. The Nature of International Economic Relationships. Understanding Cultures. How to Be a Global Manager. 9. The Diversified Work Force. The Diversity Issue. Response to Diversity. Changing the Way a Corporation Values Diversity. Awareness Training. 10. Power and Politics Within Organizations. Power and Politics. Power. How to Develop Power. Organizational Politics. IV. THE GROUP. 11. Autonomous Work Groups: Employee Teams. Employee Groups. Group Decision Making. Employee Teams. Implementing Work Teams. Automobile Industry Teams. 12. Culturally Diverse Groups. African Americans. Women. The Other Minorities. 13. Communication Processes. Factors that Influence Interpersonal Communication. Organizational Communication. Barriers to Communication. Improvements in Interpersonal and Organizational Communication. 14. Leadership. Leadership Models. Developing Leadership Skills. Leadership Dos and Donts. 15. Conflict Resolution. Power. Conflict. How to Resolve Conflict. V. THE PROCESSES OF ORGANIZATIONS. 16. Organizational Structure and Design. What is Organizational Structure? Methods of Coordination. Patterns of Organization Design. Contemporary Approaches to Organization Design. The Horizontal Corporation. The Boundaryless Organization. 17. Organizational Culture. Organizational Culture Defined. Mission Statements. Culture Related Problems. Culture Enhancement Programs. 18. Organizational Change and Development. Forces for Change. Resistance to Change. The Process of Organizational Change. The Nature of Organizational Development (OD). OD Interventions. 19. Quality and Innovation Within Organizations. Quality Programs. Total Quality Management (TQM). What is Innovation? Endnotes. Photo Credits. Index.