People First
The 5 Steps to Pure Human Connection and a Thriving Organization
Published on 15. November 2021
Book
Hardback
176 pages
978-1-63758-026-4 (ISBN)
Description
In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They've developed a 5-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team's success. People First will teach you how to support, coach, and develop employees at every phase of the employee lifecycle--unleashing people's potential, sparking passion, and igniting purpose in a way that brings about amazing results for your organization.
More details
Language
English
Product notice
sewn/stitched
Cloth over boards
Illustrations
Illustrations
Dimensions
Height: 231 mm
Width: 150 mm
Thickness: 15 mm
Weight
408 gr
ISBN-13
978-1-63758-026-4 (9781637580264)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Three and Jackie Carpenter have spent their careers in the private club industry, where customer service must be at the highest level. With a track record for creating incredibly connected teams, upbeat work cultures, and thriving organizations, Three and Jackie develop and encourage employees to excel beyond their own expectations. The Carpenters have helped some of the most historic and respected country clubs become profitable, and have enriched the lives of hundreds of coworkers through the process. Coaching and cheering on students, interns, and young people early in their careers is their specialty.
Known for their enthusiasm and ability to connect people, Three and Jackie continue to work in the private club landscape. They speak and mentor others on the importance of People First in the business world. Both born and raised in Iowa, Three and Jackie are relatable, authentic, and passionate about helping others achieve their goals, enjoy their work, and lead fulfilled professional lives.
Known for their enthusiasm and ability to connect people, Three and Jackie continue to work in the private club landscape. They speak and mentor others on the importance of People First in the business world. Both born and raised in Iowa, Three and Jackie are relatable, authentic, and passionate about helping others achieve their goals, enjoy their work, and lead fulfilled professional lives.