Reception
Published in September 1993
Book
Paperback/Softback
208 pages
978-0-7487-1649-4 (ISBN)
Description
Containing all the core and optional units required to achieve an NVQ in Reception, this student guide includes practical tasks throughout and self-assessment questions at the end of each element. An accompanying tutor resource pack containing photocopiable worksheets is also available.
Containing all the core and optional units required to achieve an NVQ in Reception, this student guide includes practical tasks throughout and self-assessment questions at the end of each element. An accompanying tutor resource pack containing photocopiable worksheets is also available.
Containing all the core and optional units required to achieve an NVQ in Reception, this student guide includes practical tasks throughout and self-assessment questions at the end of each element. An accompanying tutor resource pack containing photocopiable worksheets is also available.
More details
Series
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Oxford University Press
Target group
Adult education
Primary & secondary/elementary & high school
Illustrations
b&w photographs, drawings, diagrams
Dimensions
Height: 272 mm
Width: 200 mm
Weight
557 gr
ISBN-13
978-0-7487-1649-4 (9780748716494)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Maintaining a safe and secure working environment; maintaining a professional and hygienic appearance; dealing with customers; operating a payment point and processing payments; handling and recording non-cash payments and refunds; dealing with telephone calls and written communication; providing customer information and booking external services; maintaining a booking system; dealing with arrival of customers; preparing customer accounts and dealing with departures.