Reception: Tutor Resource Pack
Published on 1. September 1993
Book
Spiral bound
224 pages
978-0-7487-1650-0 (ISBN)
Description
This tutor resource pack, with photocopiable worksheets, accompanies a student book which contains all the core and optional units required to achieve an NVQ in Reception. The worksheets are an assessment programme which can be used in any training context, and for accreditation of prior learning.
This tutor resource pack, with photocopiable worksheets, accompanies a student book which contains all the core and optional units required to achieve an NVQ in Reception. The worksheets are an assessment programme which can be used in any training context, and for accreditation of prior learning.
This tutor resource pack, with photocopiable worksheets, accompanies a student book which contains all the core and optional units required to achieve an NVQ in Reception. The worksheets are an assessment programme which can be used in any training context, and for accreditation of prior learning.
More details
Series
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Oxford University Press
Target group
College/higher education
Product notice
Loose leaf - sheets & binder
Illustrations
b&w drawings and diagrams
Dimensions
Height: 315 mm
ISBN-13
978-0-7487-1650-0 (9780748716500)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Maintaining a safe and secure working environment; maintaining a professional and hygienic appearance; dealing with customers; operating a payment point and processing payments; handling and recording non-cash payments and refunds; dealing with telephone calls and written communication; providing customer information and booking external services; maintaining a booking system; dealing with arrival of customers; preparing customer accounts and dealing with departures.