Fostering Volunteer Programs in the Public Sector

The growth of volunteerism in the public sector; Part 1 Understanding public sector volunteer programmes: costs, benefits, and pitfalls; evaluating the cost-effectiveness of volunteer programmes; how volunteers can improve service quality and impact; sharing power and authority with volunteers; issues of volunteer accountability. Part 2 Building effective volunteer programmes: a framework for designing and organizing volunteer programmes; planning and managing volunteer programmes to overcome staff resistance; attracting and retaining able volunteers. Part 3 Promoting volunteering efforts: encouraging volunteer involvement in the public sector; guidelines for successful public sector volunteer programmes. Appendix.