Telephoning

This is part of a series of books, each with an accompanying cassette (available separately), which gives training in key business communication skills. Emphasis is placed on building awareness of language appropriateness and fluency in typical business interactions. The course systematically presents and practises language for arriving in a foreign country, making and furthering business contacts and entertaining. It also gives cultural tips. The listening material includes a range of British, American and non-native speakers to reflect English usage in the business world. (Models given are in British/American English). Interactive exercises on the cassette means that the self-access student can practice effectively on his/her own. Each book/cassette package is designed for use in class, particularly on short, intensive, skills-based courses, or for self-study. It is designed for lower/pre-intermediate level and is aimed at business and professional people and also at students.