SOA Governance
Achieving and Sustaining Business and IT Agility
Published on 30. December 2008
Book
Paperback/Softback
416 pages
978-0-13-714746-5 (ISBN)
Description
Address the #1 Success Factor in SOA Implementations: Effective, Business-Driven Governance
Inadequate governance might be the most widespread root cause of SOA failure. In SOA Governance, a team of IBM's leading SOA governance experts share hard-won best practices for governing IT in any service-oriented environment.
The authors begin by introducing a comprehensive SOA governance model that has worked in the field. They define what must be governed, identify key stakeholders, and review the relationship of SOA governance to existing governance bodies as well as governance frameworks like COBIT. Next, they walk you through SOA governance assessment and planning, identifying and fixing gaps, setting goals and objectives, and establishing workable roadmaps and governance deliverables. Finally, the authors detail the build-out of the SOA governance model with a case study.
The authors illuminate the unique issues associated with applying IT governance to a services model, including the challenges of compliance auditing when service behavior is inherently unpredictable. They also show why services governance requires a more organizational, business-centric focus than "conventional" IT governance.
Coverage includes
Understanding the problems SOA governance needs to solve
Establishing and governing service production lines that automate SOA development activities
Identifying reusable elements of your existing IT governance model and prioritizing improvements
Establishing SOA authority chains, roles, responsibilities, policies, standards, mechanisms, procedures, and metrics
Implementing service versioning and granularity
Refining SOA governance frameworks to maintain their vitality as business and IT strategies change
Introduction: A Services Approach
Chapter 1: Introduction to Governance
Chapter 2: SOA Governance Assessment and Planning
Chapter 3: Building the Service Factory
Chapter 4: Governing the Service Factory
Chapter 5: Implementing the SOA Governance Model
Chapter 6: Managing the Service Lifecycle
Chapter 7: Governance Vitality
Chapter 8: SOA Governance Case Study
Appendix A: Glossary
Appendix B: References
Index
Inadequate governance might be the most widespread root cause of SOA failure. In SOA Governance, a team of IBM's leading SOA governance experts share hard-won best practices for governing IT in any service-oriented environment.
The authors begin by introducing a comprehensive SOA governance model that has worked in the field. They define what must be governed, identify key stakeholders, and review the relationship of SOA governance to existing governance bodies as well as governance frameworks like COBIT. Next, they walk you through SOA governance assessment and planning, identifying and fixing gaps, setting goals and objectives, and establishing workable roadmaps and governance deliverables. Finally, the authors detail the build-out of the SOA governance model with a case study.
The authors illuminate the unique issues associated with applying IT governance to a services model, including the challenges of compliance auditing when service behavior is inherently unpredictable. They also show why services governance requires a more organizational, business-centric focus than "conventional" IT governance.
Coverage includes
Understanding the problems SOA governance needs to solve
Establishing and governing service production lines that automate SOA development activities
Identifying reusable elements of your existing IT governance model and prioritizing improvements
Establishing SOA authority chains, roles, responsibilities, policies, standards, mechanisms, procedures, and metrics
Implementing service versioning and granularity
Refining SOA governance frameworks to maintain their vitality as business and IT strategies change
Introduction: A Services Approach
Chapter 1: Introduction to Governance
Chapter 2: SOA Governance Assessment and Planning
Chapter 3: Building the Service Factory
Chapter 4: Governing the Service Factory
Chapter 5: Implementing the SOA Governance Model
Chapter 6: Managing the Service Lifecycle
Chapter 7: Governance Vitality
Chapter 8: SOA Governance Case Study
Appendix A: Glossary
Appendix B: References
Index
More details
Language
English
Place of publication
Armonk
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 228 mm
Width: 153 mm
Thickness: 23 mm
Weight
500 gr
ISBN-13
978-0-13-714746-5 (9780137147465)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
William Brown | Robert Laird | Clive Gee
SOA Governance
Achieving and Sustaining Business and IT Agility
E-Book
12/2008
1st Edition
IBM Press
from
€20.41
Available for download
Persons
William A. Brown is a Master Sr. Certified Executive IT Architect with IBM Global Business Services, Enterprise Architecture & Technology Center of Excellence, and the SOA Center of Excellence. He is the SOA Governance SGMM global lead and the lead author of IBM's SOA Governance and Management Method (SGMM), SOA CoE Offering, white papers, presentation, and technique papers on SOA governance. Mr. Brown specializes in SOA governance and enterprise architecture, about which he continues to write articles, provide education, mentor, teach, present, develop assets, and deliver solutions to customers worldwide.
Robert G. Laird is an architect with IBM in the SOA Advanced Technologies group, performing worldwide consulting for IBM customers in the area of SOA governance, SOA architecture, and telco architecture. He has previously coauthored Executing SOA for Pearson Publishing, and has also written white papers and articles on SOA and SOA governance. He has more than 30 years of industry and consulting experience. Bob worked at MCI (a U.S. telco) as the chief architect, where he led the Enterprise Architecture group and the creation of an SOA-based single-stack strategy for multiple legacy applications and networks, and led automation projects in network management, provisioning, and restoration. He also consulted nationally for American Management Systems.
Clive Gee, Ph.D., one of IBM's most experienced SOA governance practitioners, recently retired from his post as an Executive Consultant in the SOA Advanced Technologies group. He has worked in IT for more than 30 years, during the last few of which he led many SOA implementation and governance engagements for major clients all around the world, helping them to cope with the complexities of successfully transitioning to SOA. He now lives in Shetland, United Kingdom, but travels widely and does freelance consulting, especially in the area of SOA governance.
Tilak Mitra is a Senior Certified Executive IT Architect with IBM Global Business Services working very closely with the worldwide SOA Center of Excellence group in IBM. He specializes in SOAs, helping IBM in its business strategy and direction, fostering the maturity of SOA in the company. He also works as an SOA subject matter expert and architect, helping clients in their SOA-based business transformation, with a focus on complex and large-scale enterprise architectures. His current focus is on building SOA solutions for the chemicals and petroleum industry to optimize oil drilling and refinery processes. He has coauthored Executing SOA for Pearson Publishing, and has written several white papers and articles on SOA and SOA governance. He is a contributing editor of the Java Developers Journal (JDJ).
Robert G. Laird is an architect with IBM in the SOA Advanced Technologies group, performing worldwide consulting for IBM customers in the area of SOA governance, SOA architecture, and telco architecture. He has previously coauthored Executing SOA for Pearson Publishing, and has also written white papers and articles on SOA and SOA governance. He has more than 30 years of industry and consulting experience. Bob worked at MCI (a U.S. telco) as the chief architect, where he led the Enterprise Architecture group and the creation of an SOA-based single-stack strategy for multiple legacy applications and networks, and led automation projects in network management, provisioning, and restoration. He also consulted nationally for American Management Systems.
Clive Gee, Ph.D., one of IBM's most experienced SOA governance practitioners, recently retired from his post as an Executive Consultant in the SOA Advanced Technologies group. He has worked in IT for more than 30 years, during the last few of which he led many SOA implementation and governance engagements for major clients all around the world, helping them to cope with the complexities of successfully transitioning to SOA. He now lives in Shetland, United Kingdom, but travels widely and does freelance consulting, especially in the area of SOA governance.
Tilak Mitra is a Senior Certified Executive IT Architect with IBM Global Business Services working very closely with the worldwide SOA Center of Excellence group in IBM. He specializes in SOAs, helping IBM in its business strategy and direction, fostering the maturity of SOA in the company. He also works as an SOA subject matter expert and architect, helping clients in their SOA-based business transformation, with a focus on complex and large-scale enterprise architectures. His current focus is on building SOA solutions for the chemicals and petroleum industry to optimize oil drilling and refinery processes. He has coauthored Executing SOA for Pearson Publishing, and has written several white papers and articles on SOA and SOA governance. He is a contributing editor of the Java Developers Journal (JDJ).
Content
Introduction: A Services Approach 1
Benefits of SOA 2
What Goes Right? 4
What Goes Wrong? 6
Conclusion 9
Chapter 1: Introduction to Governance 11
Defining Governance 12
Corporate Governance 14
EnterpriseGovernance 15
IT Governance 15
SOA Governance 16
SOA Governance Paradigm 18
IT Governance Reference Sources 22
ITIL-Information Technology Information Library 23
IT Governance Institute' (ITGI) version 4.1 of Control Objectives for Information and Related Technology (COBIT) 24
The SOA Governance and Management Model 25
SOA Vision 26
Governance Processes 27
Processes to be Governed and ESB Services Processes 30
Governance Mechanisms 33
Principles, Policies, Standards, and Procedures 33
Monitors and Metrics 34
Skills 35
Organizational Change Management 35
Infrastructure and Tools 35
Case Study Background 36
Company Background 36
Business Goals 38
Conclusion 40
Chapter 2: SOA Governance Assessment and Planning 41
Setting the Vision 42
What Distinguishes the SOA Winners? 43
Antipatterns: Common SOA Pitfalls 46
SOA Governance Capabilities 50
Plan & Organize 50
Program Management Controls 53
Service Development Lifecycle 54
Service Operations 56
Understanding the Patient's History 57
Understanding the Patient's Symptoms and Diagnosing the Root Causes 60
Program Management Controls 64
Service Development Lifecycle 66
Service Operations 67
Determine the Patient's Ability to Accept the Treatment Needed to Effect a Cure 68
Organization Type 69
Suitability Considerations 70
Determining the Governance Priorities and Near-Term Goals 73
Case Study 84
SOA Planning Assessment 84
Conclusion 88
Chapter 3: Building the Service Factory 89
How to Succeed with SOA 90
A Divide-and-Conquer Approach to Managing Complexity 91
The Case for Creating a Service Factory 94
Populating the Service Factory: Roles and Responsibilities 97
The SOA "Plan & Organize" Domain 114
SOA Plan & Organize Domain Work-Product Definitions 121
The SOA Program Management Controls Domain 146
Program Management Controls Domain Work Product Definitions 152
Case Study 161
Service Transformation Planning 161
Conclusion 163
Chapter 4: Governing the Service Factory 165
Essential Competencies for Succeeding with SOA 166
Effective Requirements Collection 166
Competency in Service Design 167
Competency in Service Development 167
Competency in Service Testing and Deployment 168
Competency in Operational Management and Monitoring of Services 168
Service Development Lifecycle Control Points 168
Business Requirements and Service Identification Control Point 172
Solution Architecture Control Point 173
Service Specification Control Point 174
Service Design Control Point 174
Service Vitality Control Point 177
The Service Development Domain 178
Key Capabilities Needed to Govern Service Development 179
Service Development Domain Work Product Definitions 183
The Service Operations Domain 201
Key SOA Governance Tasks Involved in Operating Services 201
Service Operations Domain Work Product Definitions 203
Case Study 209
Service Development Lifecycle Controls 209
Control Gates for Ideation 210
Conclusion 217
Chapter 5: Implementing the SOA Governance Model 219
A Model for SOA Governance 220
SOA Governance Staffing 221
SOA Governance Implementation Timeline 223
The Plan Phase 223
Activity 1.1: Project Startup 224
Activity 1.2: SOA Business Discovery 227
Activity 1.3: Determine IT Governance Environment Readiness 229
Activity 1.4: Define Scope of SOA Governance and Management Model 231
The Define Phase 235
Activity 2.1: Refine SOA Principles 236
Activity 2.2: Modify the Existing Governance Organizational Model and Create the SOA CoE 237
Activity 2.3 Define or Modify Governance Processes 240
Activity 2.4: Define Processes to Be Governed and Close SOA Governance Capability Gaps 242
Activity 2.5: Define SOA Governance Infrastructure and Tools 245
Activity 2.6: Create SOA Governance Plans 247
Enable Phase 249
Task 3.1: Execute Enable 250
Measure Phase 256
Activity 4.1: Execute Measurement 257
Case Study 260
Service Processes, Organizations, Roles, and Responsibilities 260
Service Ownership and Funding 263
Conclusion 264
Chapter 6: Managing the Service Lifecycle 265
Preparing for the Requirements Capture and Service Identification Control Point 267
Capturing Requirements "Top Down" 267
Capturing Business Requirements "Bottom Up" 270
Service Identification 271
Preparing for the Solution Architecture Control Point 277
Preparing for the Service Specification Control Point 278
Preparing for the Service Design Control Point 279
Preparing for the Service Realization Control Point 281
Preparing for the Service Testing Control Point 282
Preparing for the Service Certification and Deployment Control Point 283
Preparing for the Service Vitality Control Point 285
Service and Process Lifecycles: Overview 285
Regulating Service Granularity 287
Step 1. Are the Candidate Operations Tasks or Services? 288
Step 2. Can the Candidate Operations Be Automated? 294
Step 3. Are the Candidate Operations Really Reusable? 295
Step 4. Are the Scopes of Each Candidate Operation Realistic? 297
Step 5. Does Each Candidate Operation Have Visible Business Value? 299
Notes on Granularity of Data-Related Services 299
Managing Service Versioning 301
Designing Future-Proof Services 302
Communicating with Service Consumers 303
Case Study 304
Service Certification 304
Conclusion 307
Chapter 7: Governance Vitality 309
Goals and Measurements 310
Governance Reporting 318
Feedback for Continuous Improvement 321
Case Study 325
Service Governance Vitality 325
Case Study Conclusion 328
Conclusion 328
Chapter 8: SOA Governance Case Study 329
Introduction: Case Study Background 330
SOA Governance Assessment and Planning 333
SOA Planning Assessment 334
Building the Service Factory 337
Service Transformation Planning 337
Governing the Service Factory 340
Service Development Lifecycle Controls 340
Control Gates for Ideation 341
Implementing the SOA Governance Model 348
Service Processes, Organizations, Roles, and Responsibilities 349
Service Ownership and Funding 351
Managing the Service Lifecycle 353
Service Certification 353
Governance Vitality 356
Service Governance Vitality 357
Conclusion 360
Appendix A: Glossary 361
Appendix B: References 371
Index 373
Benefits of SOA 2
What Goes Right? 4
What Goes Wrong? 6
Conclusion 9
Chapter 1: Introduction to Governance 11
Defining Governance 12
Corporate Governance 14
EnterpriseGovernance 15
IT Governance 15
SOA Governance 16
SOA Governance Paradigm 18
IT Governance Reference Sources 22
ITIL-Information Technology Information Library 23
IT Governance Institute' (ITGI) version 4.1 of Control Objectives for Information and Related Technology (COBIT) 24
The SOA Governance and Management Model 25
SOA Vision 26
Governance Processes 27
Processes to be Governed and ESB Services Processes 30
Governance Mechanisms 33
Principles, Policies, Standards, and Procedures 33
Monitors and Metrics 34
Skills 35
Organizational Change Management 35
Infrastructure and Tools 35
Case Study Background 36
Company Background 36
Business Goals 38
Conclusion 40
Chapter 2: SOA Governance Assessment and Planning 41
Setting the Vision 42
What Distinguishes the SOA Winners? 43
Antipatterns: Common SOA Pitfalls 46
SOA Governance Capabilities 50
Plan & Organize 50
Program Management Controls 53
Service Development Lifecycle 54
Service Operations 56
Understanding the Patient's History 57
Understanding the Patient's Symptoms and Diagnosing the Root Causes 60
Program Management Controls 64
Service Development Lifecycle 66
Service Operations 67
Determine the Patient's Ability to Accept the Treatment Needed to Effect a Cure 68
Organization Type 69
Suitability Considerations 70
Determining the Governance Priorities and Near-Term Goals 73
Case Study 84
SOA Planning Assessment 84
Conclusion 88
Chapter 3: Building the Service Factory 89
How to Succeed with SOA 90
A Divide-and-Conquer Approach to Managing Complexity 91
The Case for Creating a Service Factory 94
Populating the Service Factory: Roles and Responsibilities 97
The SOA "Plan & Organize" Domain 114
SOA Plan & Organize Domain Work-Product Definitions 121
The SOA Program Management Controls Domain 146
Program Management Controls Domain Work Product Definitions 152
Case Study 161
Service Transformation Planning 161
Conclusion 163
Chapter 4: Governing the Service Factory 165
Essential Competencies for Succeeding with SOA 166
Effective Requirements Collection 166
Competency in Service Design 167
Competency in Service Development 167
Competency in Service Testing and Deployment 168
Competency in Operational Management and Monitoring of Services 168
Service Development Lifecycle Control Points 168
Business Requirements and Service Identification Control Point 172
Solution Architecture Control Point 173
Service Specification Control Point 174
Service Design Control Point 174
Service Vitality Control Point 177
The Service Development Domain 178
Key Capabilities Needed to Govern Service Development 179
Service Development Domain Work Product Definitions 183
The Service Operations Domain 201
Key SOA Governance Tasks Involved in Operating Services 201
Service Operations Domain Work Product Definitions 203
Case Study 209
Service Development Lifecycle Controls 209
Control Gates for Ideation 210
Conclusion 217
Chapter 5: Implementing the SOA Governance Model 219
A Model for SOA Governance 220
SOA Governance Staffing 221
SOA Governance Implementation Timeline 223
The Plan Phase 223
Activity 1.1: Project Startup 224
Activity 1.2: SOA Business Discovery 227
Activity 1.3: Determine IT Governance Environment Readiness 229
Activity 1.4: Define Scope of SOA Governance and Management Model 231
The Define Phase 235
Activity 2.1: Refine SOA Principles 236
Activity 2.2: Modify the Existing Governance Organizational Model and Create the SOA CoE 237
Activity 2.3 Define or Modify Governance Processes 240
Activity 2.4: Define Processes to Be Governed and Close SOA Governance Capability Gaps 242
Activity 2.5: Define SOA Governance Infrastructure and Tools 245
Activity 2.6: Create SOA Governance Plans 247
Enable Phase 249
Task 3.1: Execute Enable 250
Measure Phase 256
Activity 4.1: Execute Measurement 257
Case Study 260
Service Processes, Organizations, Roles, and Responsibilities 260
Service Ownership and Funding 263
Conclusion 264
Chapter 6: Managing the Service Lifecycle 265
Preparing for the Requirements Capture and Service Identification Control Point 267
Capturing Requirements "Top Down" 267
Capturing Business Requirements "Bottom Up" 270
Service Identification 271
Preparing for the Solution Architecture Control Point 277
Preparing for the Service Specification Control Point 278
Preparing for the Service Design Control Point 279
Preparing for the Service Realization Control Point 281
Preparing for the Service Testing Control Point 282
Preparing for the Service Certification and Deployment Control Point 283
Preparing for the Service Vitality Control Point 285
Service and Process Lifecycles: Overview 285
Regulating Service Granularity 287
Step 1. Are the Candidate Operations Tasks or Services? 288
Step 2. Can the Candidate Operations Be Automated? 294
Step 3. Are the Candidate Operations Really Reusable? 295
Step 4. Are the Scopes of Each Candidate Operation Realistic? 297
Step 5. Does Each Candidate Operation Have Visible Business Value? 299
Notes on Granularity of Data-Related Services 299
Managing Service Versioning 301
Designing Future-Proof Services 302
Communicating with Service Consumers 303
Case Study 304
Service Certification 304
Conclusion 307
Chapter 7: Governance Vitality 309
Goals and Measurements 310
Governance Reporting 318
Feedback for Continuous Improvement 321
Case Study 325
Service Governance Vitality 325
Case Study Conclusion 328
Conclusion 328
Chapter 8: SOA Governance Case Study 329
Introduction: Case Study Background 330
SOA Governance Assessment and Planning 333
SOA Planning Assessment 334
Building the Service Factory 337
Service Transformation Planning 337
Governing the Service Factory 340
Service Development Lifecycle Controls 340
Control Gates for Ideation 341
Implementing the SOA Governance Model 348
Service Processes, Organizations, Roles, and Responsibilities 349
Service Ownership and Funding 351
Managing the Service Lifecycle 353
Service Certification 353
Governance Vitality 356
Service Governance Vitality 357
Conclusion 360
Appendix A: Glossary 361
Appendix B: References 371
Index 373