Quality Management for Information and Library Managers
Published on 8. February 1996
Book
Hardback
208 pages
978-0-566-07725-8 (ISBN)
Description
This text introduces the concepts of quality management to library and information managers. It explaines how total quality management can improve performance and effectiveness when applied to all parts of an organization, while also meeting customer needs.
More details
Language
English
Place of publication
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Illustrations
index
Dimensions
Height: 165 mm
Width: 242 mm
Weight
450 gr
ISBN-13
978-0-566-07725-8 (9780566077258)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
I Introduction to quality concepts; 1. why does quality matter?; 2. the quality gurus; 3. ISO 9000; 4. the customer perspective; 5. the quality awards; 6. the citizen's charter: a government approach to quality management; 7. total quality management; II libraries, information services and quality; 8. libraries and quality: recent research and applications; 9. defining purpose: the mission of the library; 10. comparing library and information services: statistics, standards and guidelines; 11. models of library effectiveness; 12. systematic performance measurement for libraries and information services; 13. contracting out and charters for libraries; 14. implementing quality management: from theory to action.