The Training Design Manual

1 Introduction Welcome; Structure of the book; What is 'learning'... and 'training'?; The benefits of good design; Focus on designing a real course 2 The training design project Identify your stakeholders; Project dashboard; The initial planning meeting 3 Designing for global diversity The DESIGN process; DESIGNing for global corporate diversity; Why diversity is important; Accessibility for trainer-led courses; Accessibility for web-based materials; The employer's 'two tick' commitment 4 Formal learning needs analysis The importance of learning needs analysis; Who will you consult?; Learning needs checklist; Data collection techniques; Practical examples; Now focus on your course 5 Team-based needs analysis Introduction; Functional competences; Core competences; Critical work processes 6 What do you propose? Training may not be the solution; Define the overall course 'envelope'; Internal or external designers?; Write your proposal; Sunflower analysis 7 The impact of learning styles How people learn; Climb the learning ladder; The impact of learning styles; Fight the filters; So what does this mean for me? 8 Go with the flow Process map the flow; Learning methodologies; Four ways to communicate; Timing the course outline; 'Sign off' by the project sponsor 9 The STAR design model Follow the STAR; 'S' is for stimulate interest; 'T' is for transfer ideas or concepts; Techniques for transferring ideas or concepts; 'A' is for apply the learning; Techniques for applying the learning; 'R' is for review what's changed 10 Designing more complex activities Designing workshop sessions; Reversed workshop sessions; Team-based projects; Role play or skill practices; Using actors 11 Designing each session in detail Comply with company standards or policies; The session plan; Timings; Session title; Objectives; Learning methods; Administration and logistics; A real example; 'Diet' session plan; Sponsor 'sign off' 12 Designing course materials What might you need?; Harmonize with company standards; Sources for course content; Displaying text effectively; Delegate name cards or badges; Workbooks for trainer-led courses; Delegate handouts; Exercise briefing notes; Feedback sheets; Course peripherals 13 Using audio Why use audio?; Some examples; Slightly different uses; Equipment needs 14 Designing visual aids Why use visual aids?; What visual aids can we use?; Basic design principles; Flipcharts; Overhead transparencies; Computer graphics; Potential pitfalls; Plan your visuals 15 Designing e-learning Why e-learning?; Managing the project; The electronic learning system; Using quizzes; The course flow chart; Building individual screens; Creating the storyboards; The trainer-led course; The delegate workbook 16 Train the trainers Write a Trainer's Guide; Train the trainers; Trainer-led courses for blended learning 17 Select and manage the venue Draft the venue specification; Manage the venue 18 Pilot the course Plan the pilot; Pilots for blended learning; Deliver the pilot; Evaluate the pilot; Sponsor 'sign off' 19 Go live Confirm ownership; Identify resources and materials; Market the programme; Deliver the programme; Follow up; What could go wrong? 20 Review and relaunch Review what's changed; Sources of feedback; Measuring wider business impact; Time for decision; The end of the journey