Introduction to Operations and Supply Chain Management
Published on 21. April 2005
Book
Hardback
576 pages
978-0-13-944620-7 (ISBN)
Description
For the core course in Operations Management.
This is the first text to provide an integrated and comprehensive treatment of both operations and supply chain management. Students learn how firms must link with their supply chain partners in order to gain a market advantage.
This is the first text to provide an integrated and comprehensive treatment of both operations and supply chain management. Students learn how firms must link with their supply chain partners in order to gain a market advantage.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 262 mm
Width: 210 mm
Thickness: 27 mm
Weight
1223 gr
ISBN-13
978-0-13-944620-7 (9780139446207)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
1. Introduction to Operations and Supply Chain Management
Why Study Operations & Supply Chain Management? Important Trends. Operations & Supply Chain Management and You. Purpose an Organization of this Book.
2. Operations and Supply Chain Strategies
Dell Computer Corporation
Elements of the Business. Strategy. Operations and Supply Chain Strategies.
3. Business Processes
Procter & Gamble
Business Processes. Mapping Business Processes. Measuring Process Performance. Reducing Cycle Times. Benchmarking.
Strategies for Business Process Improvement
4. Managing Quality
Decatur Trust Bank
Quality Defined. Total Cost of Quality. Total Quality Management. Continuous Improvement Tools. Statistical Quality Control.
Managing Quality Across the Supply Chain.
5. Managing Projects
Bechtel Group
The Growing Importance of Project Management. Project Phases. Project Management Tools.
6. Developing Products and Services
Whirlpool
Operations & Supply Chain Perspectives on Design. The Development Process. Organizational Roles in Product and Service
Development. Approaches to improving Product and Service Designs.
7. Process Choice and Layout Decisions in Manufacturing and Services
Bliven Furniture Company
Manufacturing Processes. Product Customization Within the Supply Chain. Service Processes. Layout DecisionModels.
8. Managing Capacity
Merck and Crixivan
Capacity. Three common capacity strategies. Methods for evaluating capacity alternatives. Advanced perspectives on capacity.
9. Forecasting
Ford's Palladium Debacle
Forecast Types. Laws of Forecasting. Selecting a Forecasting Method. Qualitative Forecasting Methods. Time-Series Forecasting Models.
Causal Forecasting Models. Measures of Forecast Accuracy. Computer-Based Forecasting Packages. Collaborative Forecasting, Planning
and Replenishment (CFPR).
10. Sourcing Decisions & the Purchasing Process
Dell Computer Corporation
Why Purchasing is Critical. The Sourcing Decision. Sourcing Strategies. The Purchasing Process. Multi-Criteria Decision Models in
Sourcing. Trends in Purchasing Management.
11. Logistics
Kraft Foods
The Logistics Renaissance. Why Logistics is Critical. Logistics Decision Areas. Logistics Strategy. Logistics Decision Models.
12. Sales and Operations Planning (Aggregate Planning)
Covolo Diving Gear, Part 1
S&OP in the Planning Cycle. Major Approaches to S&OP. Organizing for and Implementing S&OP. Service Considerations.
Linking S&OP Throughout the Supply Chain. Applying Optimization Modeling to S&OP.
13. Managing Inventory Throughout the Supply Chain
Amazon.com
The Role of Inventory. Periodic Review Systems. Continuous Review Systems. Single Period Inventory Systems. Inventory in the Supply
Chain. Proactive Management of Independent Demand Inventory.
14. Managing Production Across the Supply Chain
Herman Miller
Master Scheduling. Material Requirements Planning. Production Activity Control and Vendor Order Management. Synchronizing Planning
and Control across the Supply Chain.
15. JIT / Lean Production
Toyota Motor Company
The JIT Perspective on Waste. The JIT Perspective on Inventory. Kanban Systems.
16. Managing Information Technologies Across the Supply Chain
Understanding Information Needs. Diagnosing and Improving Supply Chain Information Flows. Supply Chain Information Systems.
Software Vendor Profiles.
Why Study Operations & Supply Chain Management? Important Trends. Operations & Supply Chain Management and You. Purpose an Organization of this Book.
2. Operations and Supply Chain Strategies
Dell Computer Corporation
Elements of the Business. Strategy. Operations and Supply Chain Strategies.
3. Business Processes
Procter & Gamble
Business Processes. Mapping Business Processes. Measuring Process Performance. Reducing Cycle Times. Benchmarking.
Strategies for Business Process Improvement
4. Managing Quality
Decatur Trust Bank
Quality Defined. Total Cost of Quality. Total Quality Management. Continuous Improvement Tools. Statistical Quality Control.
Managing Quality Across the Supply Chain.
5. Managing Projects
Bechtel Group
The Growing Importance of Project Management. Project Phases. Project Management Tools.
6. Developing Products and Services
Whirlpool
Operations & Supply Chain Perspectives on Design. The Development Process. Organizational Roles in Product and Service
Development. Approaches to improving Product and Service Designs.
7. Process Choice and Layout Decisions in Manufacturing and Services
Bliven Furniture Company
Manufacturing Processes. Product Customization Within the Supply Chain. Service Processes. Layout DecisionModels.
8. Managing Capacity
Merck and Crixivan
Capacity. Three common capacity strategies. Methods for evaluating capacity alternatives. Advanced perspectives on capacity.
9. Forecasting
Ford's Palladium Debacle
Forecast Types. Laws of Forecasting. Selecting a Forecasting Method. Qualitative Forecasting Methods. Time-Series Forecasting Models.
Causal Forecasting Models. Measures of Forecast Accuracy. Computer-Based Forecasting Packages. Collaborative Forecasting, Planning
and Replenishment (CFPR).
10. Sourcing Decisions & the Purchasing Process
Dell Computer Corporation
Why Purchasing is Critical. The Sourcing Decision. Sourcing Strategies. The Purchasing Process. Multi-Criteria Decision Models in
Sourcing. Trends in Purchasing Management.
11. Logistics
Kraft Foods
The Logistics Renaissance. Why Logistics is Critical. Logistics Decision Areas. Logistics Strategy. Logistics Decision Models.
12. Sales and Operations Planning (Aggregate Planning)
Covolo Diving Gear, Part 1
S&OP in the Planning Cycle. Major Approaches to S&OP. Organizing for and Implementing S&OP. Service Considerations.
Linking S&OP Throughout the Supply Chain. Applying Optimization Modeling to S&OP.
13. Managing Inventory Throughout the Supply Chain
Amazon.com
The Role of Inventory. Periodic Review Systems. Continuous Review Systems. Single Period Inventory Systems. Inventory in the Supply
Chain. Proactive Management of Independent Demand Inventory.
14. Managing Production Across the Supply Chain
Herman Miller
Master Scheduling. Material Requirements Planning. Production Activity Control and Vendor Order Management. Synchronizing Planning
and Control across the Supply Chain.
15. JIT / Lean Production
Toyota Motor Company
The JIT Perspective on Waste. The JIT Perspective on Inventory. Kanban Systems.
16. Managing Information Technologies Across the Supply Chain
Understanding Information Needs. Diagnosing and Improving Supply Chain Information Flows. Supply Chain Information Systems.
Software Vendor Profiles.