How to Stand Apart @ Work
Transforming Fine to Fabulous
Published on 20. March 2014
Book
Paperback/Softback
298 pages
978-1-61448-687-9 (ISBN)
Description
Changing jobs and even careers is commonplace today as we are immersed in the most competitive global business climate in history. As of mid-2013 there are about 12.7 million unemployed Americans and 3 million unfilled job openings. Companies have no trouble attracting large numbers of applicants, but identifying qualified candidates who not only possess the educational requirements and technical expertise, but are also the right "cultural fit"-and possess polish, professionalism, and personality-is another matter altogether.
Interpersonal communication skills are intrinsic in business and are the spark to ignite business relationships, yet ironically few teach these people skills, and they are not found in any textbook. Given the ranking quotient for these much-sought-after interpersonal communication skills, together with the call for leadership these days, this is not only ironic but ill-fated. How to Stand Apart @ Work: Transforming Fine to Fabulous! is that textbook.
The chances of landing our dream job with the firm of our choice through an Internet website or an ad in the local community newspaper are remote. Most agree that the way we identify and land the position we really want is through other people we know. How to Stand Apart @ Work: Transforming Fine to Fabulous! provides the tools to cultivate relationships, reignite and expand our network of connections, and fortify our business lifelines.
How to Stand Apart @ Work: Transforming Fine to Fabulous! takes everyday business situations and reveals how to leverage them as standalone opportunities to show respect, earn respect, and demonstrate that you know how to lead, motivate others, and advance in your career. The polished professional will know how to confidently navigate the business landscape not just here in the United States but anywhere in the world.
Interpersonal communication skills are intrinsic in business and are the spark to ignite business relationships, yet ironically few teach these people skills, and they are not found in any textbook. Given the ranking quotient for these much-sought-after interpersonal communication skills, together with the call for leadership these days, this is not only ironic but ill-fated. How to Stand Apart @ Work: Transforming Fine to Fabulous! is that textbook.
The chances of landing our dream job with the firm of our choice through an Internet website or an ad in the local community newspaper are remote. Most agree that the way we identify and land the position we really want is through other people we know. How to Stand Apart @ Work: Transforming Fine to Fabulous! provides the tools to cultivate relationships, reignite and expand our network of connections, and fortify our business lifelines.
How to Stand Apart @ Work: Transforming Fine to Fabulous! takes everyday business situations and reveals how to leverage them as standalone opportunities to show respect, earn respect, and demonstrate that you know how to lead, motivate others, and advance in your career. The polished professional will know how to confidently navigate the business landscape not just here in the United States but anywhere in the world.
More details
Language
English
Place of publication
United States
Product notice
Paperback (trade)
Dimensions
Height: 234 mm
Width: 156 mm
Thickness: 10 mm
Weight
181 gr
ISBN-13
978-1-61448-687-9 (9781614486879)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Judith Bowman is an educator, author, syndicated journalist, and internationally recognized authority on business etiquette and international protocol. Enlightened by twenty years of face-to-face sales and marketing encounters, revelations, and faux pas from her work in corporate America, Bowman launched her consulting business in 1992. She counsels Fortune 500 professionals, political leaders, and royalty. Her first book, Don't Take the Last Donut (The Career Press), is sold in twelve countries, translated into ten languages, and featured on the recommended reading list of Fortune 500 firms, educational institutions, and leading motivational life coaches.
Bowman has earned and now provides protocol certification, including Train the Trainer programs. She is a graduate of Boston College and attended Harvard University. She authored a weekly etiquette column for the Pulitzer Prize-winning Eagle Tribune Publishing Company that was syndicated throughout New England for ten years, and she hosted a weekly television segment on New England Cable News for four years. She has written articles for Forbes, CFO, Newsweek, CNN Everyday Money, Business Week, Boston Business Journal, Los Angeles Times, Boston Globe, Boston Herald, and other media outlets.
Bowman has earned and now provides protocol certification, including Train the Trainer programs. She is a graduate of Boston College and attended Harvard University. She authored a weekly etiquette column for the Pulitzer Prize-winning Eagle Tribune Publishing Company that was syndicated throughout New England for ten years, and she hosted a weekly television segment on New England Cable News for four years. She has written articles for Forbes, CFO, Newsweek, CNN Everyday Money, Business Week, Boston Business Journal, Los Angeles Times, Boston Globe, Boston Herald, and other media outlets.
Content
Dedication
Acknowledgements
Introduction
My Story: Personal
My Story: Professional
Bringing it All Together
Technical Notes: Reference Format
Chapter Organization
Grammar Notes
Chapter 1: Fabulous @ Networking
We Are Always Networking
When You Are the "Mutually Respected Third Party"
Professional Networking Events
Change is a Lonely Place to Be
Pre-Networking Activities
During the Event
Introductions
Executing a Proper Business Introduction
Business Card Exchange at Networking Events
After the Networking Event
Leveraging Social Settings
Corporate Social Events
Chapter 2: Fabulous @ Handshaking & Business Cards
Handshaking
Business Cards
Business Card Exchange at a Meeting
Calling Cards: Everything Old is New Again
Chapter 3: Fabulous @ Telephone Skills
Introduction
Telephone vs. Electronic Communications
1) General Telephone Techniques
Speakerphones
Videophones/Video Conferencing
2) Telephone Sales Savvy
Preparation
How to Answer the Telephone (in Sales)
How to Leave a Voice Mail Message
Sending Information
After The Call
3) Inside Telephone Staff Training for Admins (Receptionists, Operators, Administrative Assistants and Executive Assistants)
Telephone - Appropriate Greetings and Responses
Chapter 4: Fabulous @ Electronic Communications
Business Versus Social
Being Tech Savvy
Email Etiquette
Other Nuances
Texting
Tweeting Etiquette
Social Media Platforms
LinkedIn
Status Updates
Recommendations
FaceBook
Selecting Your Medium of Communication
Using iPods
IPad Etiquette
Technology and Travel
Conclusion
Chapter 5: Fabulous @ Professional Attire
Social vs. Business Attire
Men
Women
Chapter 6: Fabulous @ the Business Meeting
The Business Meeting
Prelude to a Meeting... Getting the Meeting
Initial Overtures via Telephone
Initial Overtures and Sending Information via Email
The Introductory Call
Further Advance Work
Summary
ASK for the Meeting
Meeting Preparation
Dressing for This Meeting
Directions
When Does The Meeting Actually Begin?
Cell Phones and IT Gadgets
Greeting the Receptionist
The Host Arrives
Conversation Skills and Small Talk
Sitting and Seating
WHERE to Sit in an Office Setting
Beginning the Meeting
During The Meeting
To Underscore a Point
Closing the Deal
The Conclusion of the Meeting
Video Conferencing
Pre-Video Conference Call
Stage a Background
Audio/Volume
Host Responsibilities
During the Video Conference
Post-Meeting
Chapter 7: Fabulous @ The Presentation
Advance Preparation
Upon Arrival for your Presentation
Opening Remarks
Beginning the Presentation
Exercises
Nuances During the Presentation
There is Always One!
Chapter 8: Fabulous @ the Interview
Networking
Self-Presentation
Interviewing Skills
Informational Interviews
Formal Job Interview
Candidates
After the Interview
Chapter 9: Fabulous @ Dining & Social Situations
The Business Meal
Restaurant Business Meals
At The Restaurant
Seating
Ordering
Host Duties
Setting a Table
More About Ordering
Eating
American vs. Continental Dining
The Silent Service Code
More on Eating
Asking to Pass Food
Passing and Serving
Keeping Dining Utensils
More Food Tips
Excusing Yourself from the Table
Making Conversation with Low-Key Individuals
Difficult Situations
Coffee, Tea, Dessert
You Are Finished
When to Make a Presentation During the Meal
Toasting
Voice Volume
Clearing
Table Manners
Global Dining
Ending the Meal
Dining with Disabled ("Differently Abled")
Chapter 10: Fabulous @ Business Travel & International Etiquette
Business Travel
Tipping and Travel
Expense Reports
Technology and Travel
Conclusion
International Protocol Awareness
Advance Research and Pre-planning
Farewell & Bonne Journee
About The Author
Acknowledgements
Introduction
My Story: Personal
My Story: Professional
Bringing it All Together
Technical Notes: Reference Format
Chapter Organization
Grammar Notes
Chapter 1: Fabulous @ Networking
We Are Always Networking
When You Are the "Mutually Respected Third Party"
Professional Networking Events
Change is a Lonely Place to Be
Pre-Networking Activities
During the Event
Introductions
Executing a Proper Business Introduction
Business Card Exchange at Networking Events
After the Networking Event
Leveraging Social Settings
Corporate Social Events
Chapter 2: Fabulous @ Handshaking & Business Cards
Handshaking
Business Cards
Business Card Exchange at a Meeting
Calling Cards: Everything Old is New Again
Chapter 3: Fabulous @ Telephone Skills
Introduction
Telephone vs. Electronic Communications
1) General Telephone Techniques
Speakerphones
Videophones/Video Conferencing
2) Telephone Sales Savvy
Preparation
How to Answer the Telephone (in Sales)
How to Leave a Voice Mail Message
Sending Information
After The Call
3) Inside Telephone Staff Training for Admins (Receptionists, Operators, Administrative Assistants and Executive Assistants)
Telephone - Appropriate Greetings and Responses
Chapter 4: Fabulous @ Electronic Communications
Business Versus Social
Being Tech Savvy
Email Etiquette
Other Nuances
Texting
Tweeting Etiquette
Social Media Platforms
Status Updates
Recommendations
Selecting Your Medium of Communication
Using iPods
IPad Etiquette
Technology and Travel
Conclusion
Chapter 5: Fabulous @ Professional Attire
Social vs. Business Attire
Men
Women
Chapter 6: Fabulous @ the Business Meeting
The Business Meeting
Prelude to a Meeting... Getting the Meeting
Initial Overtures via Telephone
Initial Overtures and Sending Information via Email
The Introductory Call
Further Advance Work
Summary
ASK for the Meeting
Meeting Preparation
Dressing for This Meeting
Directions
When Does The Meeting Actually Begin?
Cell Phones and IT Gadgets
Greeting the Receptionist
The Host Arrives
Conversation Skills and Small Talk
Sitting and Seating
WHERE to Sit in an Office Setting
Beginning the Meeting
During The Meeting
To Underscore a Point
Closing the Deal
The Conclusion of the Meeting
Video Conferencing
Pre-Video Conference Call
Stage a Background
Audio/Volume
Host Responsibilities
During the Video Conference
Post-Meeting
Chapter 7: Fabulous @ The Presentation
Advance Preparation
Upon Arrival for your Presentation
Opening Remarks
Beginning the Presentation
Exercises
Nuances During the Presentation
There is Always One!
Chapter 8: Fabulous @ the Interview
Networking
Self-Presentation
Interviewing Skills
Informational Interviews
Formal Job Interview
Candidates
After the Interview
Chapter 9: Fabulous @ Dining & Social Situations
The Business Meal
Restaurant Business Meals
At The Restaurant
Seating
Ordering
Host Duties
Setting a Table
More About Ordering
Eating
American vs. Continental Dining
The Silent Service Code
More on Eating
Asking to Pass Food
Passing and Serving
Keeping Dining Utensils
More Food Tips
Excusing Yourself from the Table
Making Conversation with Low-Key Individuals
Difficult Situations
Coffee, Tea, Dessert
You Are Finished
When to Make a Presentation During the Meal
Toasting
Voice Volume
Clearing
Table Manners
Global Dining
Ending the Meal
Dining with Disabled ("Differently Abled")
Chapter 10: Fabulous @ Business Travel & International Etiquette
Business Travel
Tipping and Travel
Expense Reports
Technology and Travel
Conclusion
International Protocol Awareness
Advance Research and Pre-planning
Farewell & Bonne Journee
About The Author