Benchmarking for Best Practices: Winning Through Innovative Adaptation
Published on 30. August 1994
Book
Hardback
312 pages
978-0-07-006375-4 (ISBN)
Description
Benchmark expert Christopher E. Bogan and corporate quality director Michael J. English walk management through their 9-step benchmarking model - from improving baseline trends to achieving world-class quality leadership. Recognizing that successful benchmarking often, demands dramatic changes in corporate attitudes - and an end to the "not invented here" mentality that stifles innovation - they arm readers with the weapons to: forge a learning organization ready to borrow successful ideas wherever they occur - inside or outside the firm; tailor benchmarking to a firm's unique identity - acknowledging that one company's "best practices" aren't always another's; sell benchmarking to even the most skeptical senior executives or "turf conscious" factory and line managers; and manage the total project - including determining what, and against whom, to benchmark.
More details
Language
English
Place of publication
United States
Publishing group
McGraw-Hill Education - Europe
Target group
College/higher education
Professional and scholarly
Illustrations
57 Illustrations
Dimensions
Height: 241 mm
Width: 196 mm
Thickness: 28 mm
Weight
771 gr
ISBN-13
978-0-07-006375-4 (9780070063754)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Persons
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Content
Introduction & Overview.Creating the Culture.Benchmarking and the 21st Century Organization.In Search of Best Practices.Conducting and Managing the Benchmarking Project.The Benchmarking Process Described: 9-Step Process.Determining What to Benchmark in Your Company: Where Do I Think I Need the Most Improvement? Where am I the Farthest From Total Customer Satisfaction? What Process Improvements Offer High Potential Rewards but Require Relatively Low Resource Investments? Where Lie Obvious Improvement Opportunities? What Aspect of My Organization Produces the Highest Per Unit Defects? Where Does Waiting Occur? Where Do Bottlenecks Exist That Back Up Work in Process? Where Do Hidden Factories Exist That Create Redundancy or Rework? Where Could Redesigning the Process Improve Speed, Accuracy, Reliability, etc.? Where is No Value Added to the End Product or Service? Avoid Industrial Tourism: Understand Your Own Process First.Determining Who You Should Benchmark Against.Collecting Data & What to Do with It: Information Gathering Hierarchy--Different Levels of Information Gathering and Resource Intensity.Short Discussion of Each Step of the 9-Step Process, Selecting, Motivating and Managing the Benchmarking Team.Communicating Effectively.Selling the Benchmarking Project Within Your Organization.Posititioning Benchmarking in the Organization.Gold in the Ground: Developing Internal Best Practices.Benchmarking in Other Countries.Summing Up.