Cyberknowledge
Internet Technology and eService
Published on 1. September 2000
Book
Paperback/Softback
256 pages
978-0-7506-4766-3 (ISBN)
Description
This text is designed to show executives, especially in the services sector, how they can reconfigure companies into the knowledge e-conomy. It demonstrates why and how world-class companies internationally are leveraging internal knowledge to create new online businesses.
More details
Series
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Elsevier Science & Technology
Target group
Adult education
College/higher education
Professional and scholarly
Dimensions
Height: 234 mm
Width: 156 mm
ISBN-13
978-0-7506-4766-3 (9780750647663)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Content
Part 1: how to create a world-class eService strategy. Part 2: internal services - creating world-calss intranets. Part 3: customer services - communicating service values via the Internet. Part 4 eServices -creating value-added knowledge networks. Part 5: managing the impact of rapid technological change successfully. Part 6: implementing new knowledge networks - some examples of best practice. Part 7 Appendix: legal issues. Practical checklists; sources of help; references.