Discovering the Soul of Service

Reviews / Votes

Tom Peters author of The Circle of Innovation Waiting for the "masterwork" on service? Wait no longer. Leonard Berry's Discovering the Soul of Service is it! A brilliant book, eminently compelling case studies from Charles Schwab to Midwest Express. It doesn't get better than this. David Glass President and Chief Executive Officer, Wal-Mart Stores, Inc. A blueprint that will work for anyone wanting to sustain successful service. A must for anyone interested in service businesses. Garrett H. Jamison President and Chief Executive Officer, Banc One Investment Management Group A treasure for anyone truly serious about sustaining a service culture. Robert L. Tillman Chairman, President, and Chief Executive Officer, Lowe's Companies, Inc. Captures the essence of what is required to sustain success in a labor-intensive service business. An outstanding book. Jerry Richardson Owner/Founder, Carolina Panthers A world-class resource on leadership values and the human side of business. Stanley Marcus Chairman Emeritus, Neiman Marcus Len Berry holds the black belt in customer service.