Human Resource Management in Public Service
Paradoxes, Processes, and Problems
4th Edition
Published on 28. March 2012
Book
Hardback
552 pages
978-1-4129-9167-4 (ISBN)
Description
This book offers provocative and thorough coverage of the complex issues of management in the public sector, from both employee and managerial viewpoints. It discusses the issues, explains how they arise, and suggests what can be done about them. It continues to offer paradoxical perspectives about the inherent challenges as well as the unique political and legal context of the public sector management within which they take place. The book covers all of the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal. Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving.
New to the Fourth Edition - Includes new or enhanced sections on many key issues, including employee selection, social media and recruitment, position management and cutting back, motivation, the "Great Pay Debate," training, and public service as a calling - Divides the labour-management chapter into two chapters, in order to include expanded treatment on union viability, employee benefits and pensions, healthcare reform, and negotiation skills - Offers additional skill-building exercises to help students practice and apply the material - Includes greater international coverage, with new sections on Turkey and Pakistan.
New to the Fourth Edition - Includes new or enhanced sections on many key issues, including employee selection, social media and recruitment, position management and cutting back, motivation, the "Great Pay Debate," training, and public service as a calling - Divides the labour-management chapter into two chapters, in order to include expanded treatment on union viability, employee benefits and pensions, healthcare reform, and negotiation skills - Offers additional skill-building exercises to help students practice and apply the material - Includes greater international coverage, with new sections on Turkey and Pakistan.
Reviews / Votes
"This book is one of the most informative and comprehensive books on the market on Human Resources Management. My students totally love it, and several of them plan on keeping this book as a source of reference for years to come. The book presents a realistic view of the various challenges and opportunities employers and employees are faced with in their organizations. As an instructor, I am very glad to have found the right book for my students." -- Meghna Sabharwal "The historical and philosophical dimensions are what makes a good HRM book in public administration, and these are what this book cleverly delivers." -- Jonathan PaquetteMore details
Edition
4th Revised edition
Language
English
Place of publication
Thousand Oaks
United States
Target group
College/higher education
Edition type
Revised edition
Illustrations
Illustrations
Dimensions
Height: 229 mm
Width: 178 mm
ISBN-13
978-1-4129-9167-4 (9781412991674)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Evan M. Berman | James S. Bowman | Jonathan P. West
Human Resource Management in Public Service
Paradoxes, Processes, and Problems
Book
05/2009
3rd Edition
SAGE Publications Inc
€102.94
Article exhausted; check for reprint
Persons
Evan M. Berman is Professor of Public Management and Director of Internationalization at Victoria University of Wellington, School of Government. Prior, he was the Huey McElveen Distinguished Professor at Louisiana State University. His areas of expertise are human resource management, public performance, local government, and public governance in Asia. He is past Chair of the American Society for Public Administration's Section of Personnel and Labor Relations. He has over 125 publications and 12 books, including People Skills At Work (CRC Press, 2011), Essential Statistics for Public Managers and Policy Analysts, Third Edition (CQ Press, 2012), and a trilogy of books on Public Administration in Asia (2010, 2011, 2013, CRC Press). He has published in all major journals of the discipline, is Senior Editor of Public Performance & Management Review, a Distinguished Fulbright Scholar, past University Chair Professor at National Chengchi University (Taipei, Taiwan), and a former policy analyst with the National Science Foundation. James S. Bowman is a professor of public administration at the Askew School of Public Administration and Policy, Florida State University. Noted for this work in ethics and human resource management, Dr. Bowman is author of over 100 journal articles and book chapters, as well as editor of six anthologies. He is co-author of The Professional Edge: Competencies in Public Service (2nd ed., Sharpe, 2010) and Public Service Ethics: Individual and Institutional Responsibilities (CQ Press, 2015). For nearly two decades, he served as editor-in-chief of Public Integrity, a journal owned by the American Society for Public Administration. A past National Association of Schools of Public Affairs and Administration Fellow, as well as a Kellogg Foundation Fellow, he has experience in the military, civil service, and business. Jonathan P. West is a professor and chair of political science and director of the graduate public administration program at the University of Miami. His research interests include ethics, public administration, and human resource management. He has published over 100 peer-reviewed articles and book chapters as well as nine books. He is co-author of Public Service Ethics: Individual and Institutional Perspectives (CQ Press, 2015) American Politics and the Environment (2nd. Ed., SUNY Press, 2015) and The Professional Edge: Competencies in Public Service (2nd ed., Sharpe, 2010.) For nearly two decades he has been managing editor of the Public Integrity journal. He served as a Captain in the U.S. Army as a management analyst in the Office of the Surgeon General. Montgomery Van Wart is a professor at California State University San Bernardino and a visiting professor at the University of Hong Kong. His publications include nine books and a substantial number of articles in the leading journals in his field. His most recent book is Leadership and Culture: Comparative Models of Top Civil Servant Training, with Hondeghem and Schwella (Palgrave Macmillan, 2015). His research areas are administrative leadership, human resource management, training and development, administrative values and ethics, organization behavior, and general management. He also serves on numerous editorial boards and as the Associate Editor for Public Productivity & Management Review. As an instructor, he has spent as much time teaching and facilitating programs for executives and managers in public agencies as he has teaching graduate students. His training programs have been for individuals in all levels of government in the United States and executives and elected officials from foreign countries.
Content
Preface Acknowledgments Introduction PART I: CONTEXT AND CHALLENGES 1. The Public Service Heritage: Context, Continuity, and Change A Day in the Life of Maria Hernandez The Structure and Role of Human Resource Departments A Dynamic Environment and Key Principles Historical and Institutional Context Reforming Government in the Clinton, Bush and Obama Years Values, Ethics, and Management Summary and Conclusion Key Terms Exercises Notes References 2. Legal Rights and Responsibilities: Laws Governing the Workplace The Foundations of Employment Law The Employment Relationship Balancing Employer, Employee, and Societal Interests Privacy Issues Preemployment Investigations: Truth, Personality, Health, Credit, and Criminal Records Discrimination Summary and Conclusion Key Terms Exercises Notes References PART II. PROCESSES AND SKILLS: FROM START TO FINISH 3. Recruitment: From Passive Posting to Social Media Networking Factors in Recruitment: Employer and Applicant Perspectives Recruitment Steps Planning and Approval Position Announcements Recruitment Strategies Enhancing Recruitment Prospects: The Seeker's Perspective Summary and Conclusion Key Terms Exercises Notes References 4. Selection: From Civil Service Commissions to Decentralized Decision Making The Basis and Origins of Selection Criteria in Selecting Selection Tests Selection: Four Screening Phases Initial Reviewing and Testing Interviewing and Reference Checks: Narrowing the Pool General Considerations for Those Conducting Interviews Unstructured Interview After or in Addition to Structured Interviews Choosing and Negotiation Postoffer and Hiring Issues Summary and Conclusion Key Terms Exercises Appendix: The Professional Commitment Statement for Job Seekers Notes References 5. Position Management: Judicious Plan or Jigsaw Puzzle? Three Types of Personnel Strategies The Origins of Position Classification and Management Job Design and Job Analysis Job and Position Descriptions From Jobs to Job Systems Summary and Conclusion Key Terms Exercises Appendix: Comparison of a Job and Position Description Notes References 6. Motivation: Possible, Probable, or Impossible? Theories of Motivation: Pull, Push, or Drive Human Resource Management and the Climate for Motivation: Laying the Foundation Tools of Motivation Summary and Conclusion Key Terms Exercises Note References 7. Compensation: Vital, Visible, and Vicious Equity Theory Determination Philosophy The Great Pay Debate Pay Systems Labor Market Forces: External Competition Job Content: Internal Consistency Personal Allocation: Individual Contribution Implications Summary and Conclusion Key Terms Exercises Appendix: Compensation for Graduate Degrees in Public Affairs and Administration Notes References 8. Employee-Friendly Policies: Fashionable, Flexible, and Fickle Workforce and Workplace Trends Family/Work Programs Health, Safety, and Wellness Programs Flexible Work Arrangements Traditional Benefits: Not-So-Employee-Friendly Trends Implementation, Assessment, and Evaluation Avoiding and Coping With Hostility at Work Best Places to Work Summary and Conclusion Key Terms Exercises Appendix A: Questions for Employees and Employers Regarding Telecommuting Arrangements Appendix B: Some Questions to Answer When Considering Implementation of Employee-Friendly Policies Appendix C: Family-Friendly Policies Notes References 9. Training, Learning, and Development General Principles of Learning Training Strategies Organizational Learning Strategies Application: Ethics Training Summary and Conclusion Key Terms Exercises Appendix: Needs Assessment and Evaluation for Training Notes References 10. Appraisal: A Process in Search of a Technique Evolution Types of Appraisal Raters Rating Errors Improving the Process Disciplinary Systems Summary and Conclusion Key Terms Exercises Notes References 11. Unions and the Government: Protectors, Partners, and Punishers Differing Views of Unions Paradoxes and Contradictions Trends and Variations Summary and Conclusion Key Terms Exercises Appendix A: Tips for Managers When Dealing With Unions Appendix B: Tips for Unions When Dealing With Managers Notes References 12. Collective Bargaining: Structures, Strategies, and Skills Structure, Representation, and Collective Bargaining Strategies and Skills Hostility Versus Harmony Summary and Conclusion Key Terms Exercises Appendix A: Bargaining Checklist and Observation Sheet Appendix B: Mock Disciplinary Appeal Board Hearing Notes References Conclusion: The Future as Opportunity, Not Destiny New Technologies and Human Competencies Taking Indvidual Responsibility for Paradoxes Public Service as a Calling The Years Ahead Envoi: "Dream While Awake" Exercises References Glossary Author Index Subject Index About the Authors