The Eternal E-customer
How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships
Published on 31. December 2001
Book
Hardback
268 pages
978-0-07-136479-9 (ISBN)
Description
The text helps readers get up to speed on the use of emotionally intelligent interfaces (EII). EIIs are driven by data from previous customer transactions to provide each client with the individual attention they deserve. The book explains how to create the infrastructure needed to support EIIs.
More details
Language
English
Place of publication
New York
United States
Publishing group
McGraw-Hill Education - Europe
Target group
College/higher education
Professional and scholarly
Illustrations
25 illustrations
Dimensions
Height: 229 mm
Width: 163 mm
Weight
600 gr
ISBN-13
978-0-07-136479-9 (9780071364799)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Bryan Bergeron
Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship
E-Book
11/2000
1st Edition
McGraw-Hill Education
€44.57
Available for download