The Leadership Habit

Introduction ix Acknowledgments xi CHAPTER 1 Drives for Results 1 Accountability 2 Decision Making 8 Asking the Right Questions 10 Drives for Results Assessment Questions 14 The Leader's Toolkit 14 CHAPTER 2 Builds the Right Team 17 Hiring the Right Talent 18 Multigenerational Leadership 22 Organizing and Developing Teams 28 Builds the Right Team Assessment Questions 31 The Leader's Toolkit 31 CHAPTER 3 Influences Others 33 Open and Effective Communication 34 Negotiation and Building Consensus 38 Emotional Intelligence 45 Influences Others Assessment Questions 46 The Leader's Toolkit 47 CHAPTER 4 Understands the Business 49 Generates Business Insights 49 Financial Management 55 Productivity and Process Efficiency 57 Understands the Business Assessment Questions 60 The Leader's Toolkit 60 CHAPTER 5 Executes Vision 63 Defines and Communicates Vision 64 Strategic Thinking 65 Plans and Prioritizes 67 Executes Vision Assessment Questions 73 The Leader's Toolkit 73 CHAPTER 6 Encourages Excellence 75 Delegation and Empowerment 76 Coaching and Encouraging 84 Rewards and Recognition 87 Encourages Excellence Assessment Questions 91 The Leader's Toolkit 91 CHAPTER 7 Develops Positive Relationships 93 Networking 94 Collaboration 97 Conflict Management 102 Develops Positive Relationships Assessment Questions 107 The Leader's Toolkit 107 CHAPTER 8 Develops Customer Focus 109 Trust and Credibility 110 Needs and Opportunity Awareness 111 Responsive Problem Solving 113 Develops Customer Focus Assessment Questions 118 The Leader's Toolkit 119 CHAPTER 9 Fosters Innovation 121 Change Leadership and Management 122 Continuous Improvement 126 Complex Thinking 130 Fosters Innovation Assessment Questions 131 The Leader's Toolkit 131 CHAPTER 10 Models Personal Growth 133 Self-Awareness 134 Continuous Learning 137 Managing Personal Energy and Time 139 Models Personal Growth Assessment Questions 145 The Leader's Toolkit 145 Conclusion Make Leadership a Habit 147 References 149 Appendix A Your Personal Development Plan 151 Step 1: Self-Assessment 152 Step 2: Personal Action Plan 153 Step 3: Accountability 156 Appendix B Core Competencies Summary 157 Chapter 1: Drives for Results 157 Chapter 2: Builds the Right Team 159 Chapter 3: Influences Others 160 Chapter 4: Understands the Business 162 Chapter 5: Executes Vision 163 Chapter 6: Encourages Excellence 164 Chapter 7: Develops Positive Relationships 166 Chapter 8: Develops Customer Focus 167 Chapter 9: Fosters Innovation 169 Chapter 10: Models Personal Growth 170 Appendix C Glossary of Financial Terms 173 About the Authors 175 About Crestcom 177 Index 179