Lean Six Sigma Secrets for the CIO
ITIL, COBIT, and Beyond
1st Edition
Published on 25. September 2009
Book
Hardback
300 pages
978-1-4398-0379-0 (ISBN)
Description
Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma's rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security-as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations.
This complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and explains how to maximize the voice of your customers while keeping in touch with the needs of your staff. And perhaps most importantly-it provides the evidence needed to build your case to upper management.
Supplying you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom line.
This complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and explains how to maximize the voice of your customers while keeping in touch with the needs of your staff. And perhaps most importantly-it provides the evidence needed to build your case to upper management.
Supplying you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom line.
Reviews / Votes
"This book provides an interesting path to guide the reader to discover the art of linking basic statistical methodology with management tools. Many pieces of advice are given to the reader ... . The authors succeed in showing how collaboration between managers, statisticians, and computer scientists is needed to investigate the main issues of interest, especially in the abundance of data generated nowadays in many different fields." -Fulvia Pennoni, Associate Professor of Statistics, Department of Statistics and Quantitative Methods, University of Milano-Bicocca "In a conversational, easy to digest manner, Bill and Peter deliver the tools you need to dig below the surface and get to the root of efficiency matters so that your organization can both survive and thrive in the coming years." -Connie Siewert, Business Development Manager, IBM "A thorough yet manageable treatise on virtually all the popular methods for improvement from the well known to the obscure and brings each one back to a common point of comparison with LEAN and Six Sigma. ... Combines education on many aspects of the business improvement dilemma we all face with practical suggestions for how to use powerful techniques to address the problem." - Tom Guthrie, Former VP of IT Operations & Current VP of Enterprise Architecture, Cox CommunicationsMore details
Language
English
Place of publication
Bosa Roca
United States
Publishing group
Taylor & Francis Inc
Target group
Professional and scholarly
Professional Practice & Development
Product notice
Paper over boards
Illustrations
64 b/w images and 21 tables
Dimensions
Height: 240 mm
Width: 161 mm
Thickness: 21 mm
Weight
619 gr
ISBN-13
978-1-4398-0379-0 (9781439803790)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
William Bentley | Peter T. Davis
Lean Six Sigma Secrets for the CIO
Book
09/2019
1st Edition
CRC Press
€93.70
Shipment within 15-20 days
William Bentley | Peter T. Davis
Lean Six Sigma Secrets for the CIO
E-Book
09/2009
1st Edition
CRC Press
€86.99
Available for download
William Bentley | Peter T. Davis
Lean Six Sigma Secrets for the CIO
E-Book
09/2009
CRC Press
€86.99
Available for download
Persons
William Bentley, Peter T. Davis
Content
Introduction. IT: Alchemy or Science. An Abundance of Wealth. What is Lean Six Sigma? Working on Ideas. Developing Quality Systems. Making Changes Effectively. A Helpful Service Desk. Leaning Security.