Strategic Outsourcing
Exploiting the Skills of Third Parties
Published on 29. November 2002
Book
Paperback/Softback
192 pages
978-0-340-85050-3 (ISBN)
Description
The prospect of improving your management focus, sharpening your processes, updating your technology and saving money sounds too good to be true, but this guide aims to help steer managers through the pitfalls of outsourcing. It covers everything from the strategic drivers to the practicalities of implementation and ongoing management so that you can capitalize on the opportunities.
More details
Series
Language
English
Place of publication
United Kingdom
Publishing group
John Murray Press
Target group
College/higher education
Professional and scholarly
Illustrations
25 diagrams, tables
Dimensions
Height: 245 mm
Width: 190 mm
Thickness: 10 mm
Weight
425 gr
ISBN-13
978-0-340-85050-3 (9780340850503)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Ian Benn is Managing Director of the marketing consultancy, Brass Consulting. He has been in the IT industry for 20 years. Ian is a regular speaker and writer on both business and technology. Jill Pearcy has 15 years' experience of business communications as a PR consultant. She now heads up public relations for Unisys Ltd where she manages the external communications strategy for major outsourcing projects.
Content
What is outsourcing?: defining outsourcing and challenging the accepted definition; outsourcing versus managed services; types and degrees of outsourcing; IT outsourcing; business process outsourcing; business service provision. Background and strategy: core competence and the rise of outsourcing; benefits of outsourcing; effect on customer experience; outsourcery - balance sheet tricks; costs and forward investment; risks in outsourcing. Implementation issues: transition processes; employee loyalty; development and training; legal issues; service level agreements; relationship skills; relationship versus method; metrics for determining success. Cultural and industry sector differences: public sector versus private sector; pharmaceuticals versus finance; regulatory considerations; cost of complexity in legal frameworks; jobs for life. Future trends.