Ready Drafted Credit Control Letters and Forms
Published on 15. November 1999
Book
Paperback/Softback
192 pages
978-0-273-64472-9 (ISBN)
More details
Language
English
Place of publication
Harlow
United Kingdom
Publishing group
Pearson Education Limited
Target group
Professional and scholarly
Dimensions
Height: 245 mm
Width: 173 mm
Thickness: 14 mm
Weight
420 gr
ISBN-13
978-0-273-64472-9 (9780273644729)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
CONTENTS
List of letters, forms and documents
Foreword
Acknowledgments
1 Credit control systems
Do you need one?
The importance of cash
The cost of credit
Extended credit and liquidity
2 The value of the written word
3 Identifying problems
Early warning signs
Avoiding deficiencies, solving problems
4 Key elements in a credit control system
Getting to know your customer
Applying for references
Obtaining a credit status report
Risk assessment
5 Applying the credit limits agreed
Confiirming terms of credit
Applying your conditions of trading
6 Using your sales documentation
Imposing your terms
Obtaining security for payment
Export sales
7 Creating and maintaining an efficient system
A coordinated system
Fulfilling your customers' expectations
The collection philosophy
8 Building your own structure
A comprehensive system
Eliminating complaints
Isolating excuses
Identifying professional debtors
Be firm but fair
9 Collection methods
Staff training
Chasing by telephone
Reaching agreement
10 Enforcing your rights
Retention of title clauses
Calling in guarantees
11 Going legal
Instructing solicitors
The decision to write off
Enforcing judgment - alternative methods
Bankruptcy and winding-up
12 Alternative medicine
Small companies and service companies
Time for payment
Discounts and penalties
Factoring and invoice discounting
Using collection agencies
Foreign claims
Conclusion
Glossary
Useful contact addresses and telephone numbers
Index
List of letters, forms and documents
Foreword
Acknowledgments
1 Credit control systems
Do you need one?
The importance of cash
The cost of credit
Extended credit and liquidity
2 The value of the written word
3 Identifying problems
Early warning signs
Avoiding deficiencies, solving problems
4 Key elements in a credit control system
Getting to know your customer
Applying for references
Obtaining a credit status report
Risk assessment
5 Applying the credit limits agreed
Confiirming terms of credit
Applying your conditions of trading
6 Using your sales documentation
Imposing your terms
Obtaining security for payment
Export sales
7 Creating and maintaining an efficient system
A coordinated system
Fulfilling your customers' expectations
The collection philosophy
8 Building your own structure
A comprehensive system
Eliminating complaints
Isolating excuses
Identifying professional debtors
Be firm but fair
9 Collection methods
Staff training
Chasing by telephone
Reaching agreement
10 Enforcing your rights
Retention of title clauses
Calling in guarantees
11 Going legal
Instructing solicitors
The decision to write off
Enforcing judgment - alternative methods
Bankruptcy and winding-up
12 Alternative medicine
Small companies and service companies
Time for payment
Discounts and penalties
Factoring and invoice discounting
Using collection agencies
Foreign claims
Conclusion
Glossary
Useful contact addresses and telephone numbers
Index