Kaleidoscope
Delivering Innovative Service That Sparkles
Published on 14. February 2017
Book
Hardback
120 pages
978-1-62634-394-8 (ISBN)
Description
2017 American Book Fest 2017 Best Book Award
2017 North American Book Awards Silver Medalist
2018 National Indie Excellence Awards Finalist
In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the "core" of a service experience in a fashion that is value-unique, not just value-added. In his own words, "Innovative comes from your core; it evokes an experience of genuineness, a sense that its source is deep, not superficial." This wonderful book offers powerful, practical advice, along with engaging stories of ways a novel service experience can also be one that is profound.
More details
Language
English
Place of publication
United States
Product notice
sewn/stitched
Cloth over boards
Dimensions
Height: 168 mm
Width: 170 mm
Thickness: 13 mm
Weight
340 gr
ISBN-13
978-1-62634-394-8 (9781626343948)
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Schweitzer Classification