The First-time Manager

Learning the ropes can be trying for first-time managers. There are people to supervise, new skills to learn, and an entire new mindset to assimilate. Now in its third edition, The First-Time Manager is a mentor for those who need a helping hand, It walks readers through the process of becoming a manager and helps them learn the essential supervisory skills. Updated with six new chapters, the book explains how readers can: cope with managerial responsibilities and fears; build confidence in themselves and their staff-, manage time and stress; lead or participate more effectively at meetings; improve writing, listening, and public speaking skills; motivate and counsel employees and conduct performance appraisals. New managers will also learn how to: see the big picture rather than the details; maintain a sense of humour; manage the details; manage problem employees; cope with an unreasonable boss; and deal with issues of company loyalty. A primer in managerial basics, it is the perfect guide through uncharted executive terrain.