Writing and Speaking in the Technology Professions
A Practical Guide
2nd Edition
Published on 22. July 2003
Book
Paperback/Softback
536 pages
978-0-471-44473-2 (ISBN)
Description
An updated edition of the classic guide to technical communication
Consider that 20 to 50 percent of a technology professional's time is spent communicating with others. Whether writing a memo, preparing a set of procedures, or making an oral presentation, effective communication is vital to your professional success. This anthology delivers concrete advice from the foremost experts on how to communicate more effectively in the workplace.
The revised and expanded second edition of this popular book completely updates the original, providing authoritative guidance on communicating via modern technology in the contemporary work environment. Two new sections on global communication and the Internet address communicating effectively in the context of increased e-mail and web usage. As in the original, David Beer's Second Edition discusses a variety of approaches, such as:
* Writing technical documents that are clear and effective
* Giving oral presentations more confidently
* Using graphics and other visual aids judiciously
* Holding productive meetings
* Becoming an effective listener
The new edition also includes updated articles on working with others to get results and on giving directions that work. Each article is aimed specifically at the needs of engineers and others in the technology professions, and is written by a practicing engineer or a technical communicator. Technical engineers, IEEE society members, and technical writing teachers will find this updated edition of David Beer's classic Writing and Speaking in the Technology Professions an invaluable guide to successful communication.
Consider that 20 to 50 percent of a technology professional's time is spent communicating with others. Whether writing a memo, preparing a set of procedures, or making an oral presentation, effective communication is vital to your professional success. This anthology delivers concrete advice from the foremost experts on how to communicate more effectively in the workplace.
The revised and expanded second edition of this popular book completely updates the original, providing authoritative guidance on communicating via modern technology in the contemporary work environment. Two new sections on global communication and the Internet address communicating effectively in the context of increased e-mail and web usage. As in the original, David Beer's Second Edition discusses a variety of approaches, such as:
* Writing technical documents that are clear and effective
* Giving oral presentations more confidently
* Using graphics and other visual aids judiciously
* Holding productive meetings
* Becoming an effective listener
The new edition also includes updated articles on working with others to get results and on giving directions that work. Each article is aimed specifically at the needs of engineers and others in the technology professions, and is written by a practicing engineer or a technical communicator. Technical engineers, IEEE society members, and technical writing teachers will find this updated edition of David Beer's classic Writing and Speaking in the Technology Professions an invaluable guide to successful communication.
Reviews / Votes
"I wish I had known of this publication years ago. It would have made the growth of a professional career less chaotic and better organized...highly recommended to all professionals..." (Journal of Veterinary and Human Toxicology, Vol. 45, No. 5, October 2003)More details
Edition
2nd edition
Language
English
Place of publication
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Product notice
Paperback (trade)
Unsewn / adhesive bound
Illustrations
Photos: 100 B&W, 0 Color; Screen captures: 20 B&W, 0 Color
Dimensions
Height: 280 mm
Width: 210 mm
Thickness: 29 mm
Weight
1290 gr
ISBN-13
978-0-471-44473-2 (9780471444732)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
DAVID F. BEER, PhD, is a senior member of the IEEE Professional Communications Society, and a senior member and past president of the Austin chapter of the Society for Technical Communication. Dr. Beer is a faculty member in the Electrical and Computer Engineering department at the University of Texas at Austin. He is the coauthor, with David McMurrey, of A Guide to Writing as an Engineer.
Content
Preface xiii
PART I Getting Started: Writing the First Drafts
Can Engineers Write? 3
IEEE Trans. Prof. Comm. PC-27(1) March 1984
Joan Knapp
Preparing to Write the Document: A Worksheet for Situational Analysis in the Workplace 7
IEEE Trans. Prof. Comm. PC-27(1) March 1990
Ronald J. Nelson
Issue Trees: A Tool to Aid the Engineering Writer 12
IEEE Trans. Prof. Comm. PC-37(2) June 1994
Joan Temple Dennett and Michael Hseih
Ready, Aim-Write! 21
IEEE Trans. Prof. Comm. PC-31(1) March 1988
Ruth C. Savakinas
Beginnings and Endings: Keys to Better Engineering Technical Writing 24
IEEE Trans. Prof. Comm. PC-40(4) December 1997
Marcia Martens Pierson and Bion L. Pierson
Could You Be Clearer? An Examination of the Multiple Perspectives of Clarity 30
IEEE Trans. Prof. Comm. PC-35(2) June 1992
Ronald E. Dulek
The Grammar Instinct 34
IEEE Trans. Prof. Comm. PC-45(2) June 2002
Alan D. Manning
Comparing the Two Cultures in Technical Writing 39
IEEE Trans. Prof. Comm. PC-34(2) June 1991
Don Bush
PART II Construction and Content: Putting Documents Together
Creating a Doc Spec 45
IEEE Trans. Prof. Comm. PC-42(2) June 1999
Liz Wing
Write a Good Technical Report 49
IEEE Trans. Prof. Comm. PC-27(1) March 1984
Gael D. Ulrich
How to Avoid the Transitional Ax in Indirect Bad News Messages 55
IEEE Trans. Prof. Comm. PC-34(1) March 1991
Thomas L.Wiseman
Job Hunting: Sharpening Your Competitive Edge 5
IEEE Trans. Prof. Comm. PC-27(4) December 1984
Ron S. Blicq
How to Write a Recommendation 6
IEEE Trans. Prof. Comm. PC-27(4) December 1984
Alan D. Wilcox
Some Guidance on Preparing Technical Articles for Publication 7
IEEE Trans. Prof. Comm. PC-32(1) March 1989
Richard Manley, Judith Graham, and Ralph Baxter
Today's Style Guide:Trusted Tool with Added Potential 8
IEEE Trans. Prof. Comm. PC-41(1) March 1998
Jane Perkins and Cassandra Maloney
"Professional Communication" and the "Odor of Mendacity": The Persistent Suspicion that Skillful Writing is Successful Lying 8
IEEE Trans. Prof. Comm. PC-38(3) September 1995
Edmond H. Weiss
PART III Text and Graphics: Presenting Information Visually
Editing Visual Media 97
IEEE Trans. Prof. Comm. PC-41(1) March 1998
Thomas R. Williams and Deborah A. Harkus
Visual Discriminability of Headings in Text 110
IEEE Trans. Prof. Comm. PC-35(2) June 1992
Thomas R. Williams and Jan H. Spyridakis
Choosing the Right Graph 117
IEEE Trans. Prof. Comm. PC-45(1) March 2002
Jean-Luc Doumont and Philippe Vandenbroek
Table Construction: Do's and Don'ts 123
IEEE Trans. Prof. Comm. PC-32(1) March 1989
Eva Dukes
Safety Labels: What to Put in Them, How to Write Them, and Where to Place Them 128
IEEE Trans. Prof. Comm. PC-30(3) September 1987
Christopher Velotta
Editing Math: What to Do with the Symbols 134
IEEE Trans. Prof. Comm. PC-33(3) June 1990
Barry W. Burton
Displaying Scientific Graphics on Computer 138
IEEE Trans. Prof. Comm. PC-40(2) June 1997
Janet E. Lincoln and Donald L. Monk
PART IV Manuals and Procedures: Giving Directions that Work
Designing and Writing Operating Manuals 155
IEEE Trans. Prof. Comm. PC-27(1) March 1984
Lidia Lopinto
Manual Dexterity-What Makes Instructional Manuals Usable 158
IEEE Trans. Prof. Comm. PC-27(2) June 1984
James P. Gleason and Joan P. Wackerman
Selecting and Switching: Some Advantages of Diagrams Over Tables and Lists for Presenting Instructions 161
IEEE Trans. Prof. Comm. PC-41(4) December 1998
Angelique Boekelder and Michael Steehouder
Using a Structured Design Analysis To Simplify Complex In-House Computer Manuals 174
IEEE Trans. Prof. Comm. PC-35(1) March 1992
John S. Craig
Single-Source Manuals 180
IEEE Trans. Prof. Comm. PC-37(2) June 1994
Gary Bist
The Effects of Screen Captures in Manuals: A Textual and Two Visual Manuals Compared 187
IEEE Trans. Prof. Comm. PC-42(2) June 1999
Mark Gellevij, Hans van der Meij, Ton deJong, and Jules Pieters
The User Edit: Making Manuals Easier to Use 202
IEEE Trans. Prof. Comm. PC-24(1) March 1981
Marshall A. Atlas
PART V Proposals: Writing to Win the Customer
Fifteen Questions to Help You Write Winning Proposals 207
IEEE Trans. Prof. Comm. PC-26(2) June 1983
T. M. Georges
The Short Proposal:Versatile Tool for Communicating Corporate Culture in Competitive Climates 208
IEEE Trans. Prof. Comm. PC-32(2) June 1989
Bernard E. Budish and Richard L. Sandhusen
Technical Writing and Illustrating Strategies for Winning Government Contracts 213
IEEE Trans. Prof. Comm. PC-28(2) June 1992
Robert B. Greenly
Storyboarding Can Help Your Proposal 219
IEEE Trans. Prof. Comm. PC-32(1) March 1989
Robert A. Barakat
Developing Winning Proposal Strategies 225
IEEE Trans. Prof. Comm. PC-34(3) September 1991
Robert A. Barakat
Clarification Questions That Work 235
IEEE Trans. Prof. Comm. PC-31(2) June 1988
Annette D. Reilly
Proposals: Write to Win 238
IEEE Trans. Prof. Comm. PC-26(2) June 1983
Clark E. Beck
Broadening Employment Horizons:Transferring Proposal Writing Skills from For-Profit to Nonprofit Organizations 240
IEEE Trans. Prof. Comm. PC-39(2) June 1996
Sherry Shebley Hamilton
PART VI Revising and Editing: Refining Your Documents
Theory and Practice of Editing Processes in Technical Communication 247
IEEE Trans. Prof. Comm. PC-28(1) March 1985
Roger E. Masse
When the Basics Aren't Enough: Finding a Comprehensive Editor 256
IEEE Trans. Prof. Comm. PC-37(3) September 1994
Laurel K. Grove
Collaborative Writing in the Workplace 260
IEEE Trans. Prof. Comm. PC-32(3) September 1989
Charles R. Stratton
Reverse Engineering: The Outline As Document Restructuring Tool 265
IEEE Trans. Prof. Comm. PC-29(3) September 1986
Dietrich Rathjens
How Writing Helps R&D Work 271
IEEE Trans. Prof. Comm. PC-30(2) June 1987
Herbert B. Michaelson
The Paradox of Revision: A Study of Writing as a Product in the Revision of Manuals 271
IEEE Trans. Prof. Comm. PC-39(1) March 1996
Alice I. Philbin and Melissa M. Spirek
Online Editing: Mark-Up Models and the Workplace Lives of Editors and Writers 279
IEEE Trans. Prof. Comm. PC-38(3) June 1995
David K. Farkas and Steven E. Poltrock
PART VII Oral Presentations: Speaking Effectively to Groups
A Quick and Easy Strategy for Organizing a Speech 289
IEEE Trans. Prof. Comm. PC-33(3) September 1990
Richard A. Lindeborg
A Good Speech is Worth a Thousand (Written) Words 293
IEEE Trans. Prof. Comm. PC-27(1) March 1984
Bert Decker
The Engineering Presentation-Some Ideas on How to Approach and Present It 296
IEEE Trans. Prof. Comm. PC-26(4) December 1983
Ronald C. Rosenburg
Authenticity Beats Eloquence 299
IEEE Trans. Prof. Comm. PC-30(2) June 1987
Susan Dressel and Joe Chew
Handling a Hostile Audience-With Your Eyes 301
IEEE Trans. Prof. Comm. PC-32(1) March 1989
Gilda Carle
Improving Oral Marketing Presentations in the Technology-Based Company 304
IEEE Trans. Prof. Comm. PC-31(2) June 1988
Michael F. Warlum
Illustrations in Oral Presentations: Photographs 308
IEEE Trans. Prof. Comm. PC-41(3) September 1998
Thomas Walsh
Producing a Video on a Technical Subject: A Guide 312
IEEE Trans. Prof. Comm. PC-36(2) June 1993
Danny Dowhal, Gary Bist, Peter Kohlman, Stan Musker, and Heather Rogers
PART VIII Listening, Meeting, and Teamwork:Working with Others to Get Results
You Haven't Heard a Word I Said: Getting Managers to Listen 323
IEEE Trans. Prof. Comm. PC-37(1) March 1994
Jo Procter
Becoming an Effective Listener 326
IEEE Trans. Prof. Comm. PC-23(2) June 1980
Marion E. Haynes
Toward Better Meetings: A Psychologist's View 330
IEEE Trans. Prof. Comm. PC-24(3) September 1981
Eugene Raudsepp
Presenting the Successful Technical Seminar 333
IEEE Trans. Prof. Comm. PC-26(1) March 1983
Thomas Ealey
Project Characteristics and Group Communication: An Investigation 336
IEEE Trans. Prof. Comm. PC-45(2) June 2002
Tom L. Roberts, Paul H. Cheney, and Paul D. Sweeney
Between Silence and Voice: Communicating in Cross-Functional Project Teams 351
IEEE Trans. Prof. Comm. PC-34(1) March 1991
Linda Loehr
A Dialogue Technique to Enhance Electronic Communication in Virtual Teams 357
IEEE Trans. Prof. Comm. PC-43(2) June 2000
Bernard C. Y. Tan, Kwok-Kee Wei, Wayne W. Huang, and Guet-Ngoh Ng
Videoconferencing as a Communication Tool 370
IEEE Trans. Prof. Comm. PC-40(1) March 1997
Jan A. Sprey
PART IX Global Communication: Conveying Meaning Internationally
World Language Status Does Not Ensure World Class Usage 379
IEEE Trans. Prof. Comm. PC-35(1) March 1992
Joann T. Dennett
English Language Education for Specific Professional Needs 380
IEEE Trans. Prof. Comm. PC-44(3) September 2001
Thomas Orr
When Culture and Rhetoric Contrast: Examining English as the International Language of Technical
Communication 385
IEEE Trans. Prof. Comm. PC-42(4) December 1999
Kirk St. Amant
The Organization of Japanese Expository Passages 389
IEEE Trans. Prof. Comm. PC-42(3) September 1999
Waka Fukuoka and Jan H. Spyridakis
Measuring the Translatability of Simplified English in Procedural Documents 398
IEEE Trans. Prof. Comm. PC-40(1) March 1997
Jan H. Spyridakis, Heather Holmback, and Serena K. Shubert
Babel in Document Design: The Evaluation of Multilingual Texts 407
IEEE Trans. Prof. Comm. PC-43(3) September 2000
Leo Lentz and Jacquelin Hulst
Aligning International Editing Efforts with Global Business Strategies 417
IEEE Trans. Prof. Comm. PC-35(2) June 1992
Carol Leininger and Rue Yuan
Tackling the Needs of Foreign Academic Writers: A Case Study 425
IEEE Trans. Prof. Comm. PC-40(1) March 1997
Shimona Kushner
PART X The Internet: Making the Most of Cyberspace
Stylistic Guidelines for E-Mail 433
IEEE Trans. Prof. Comm. PC-77(4) December 1994
Renee B. Horowitz and Marian G. Barchilon
"Who's Reading My E-Mail?" A Study of Professionals' E-Mail Usage and Privacy Perceptions in the
Workplace 439
IEEE Trans. Prof. Comm. PC-40(1) March 1997
Patricia A. Chociey
Customer Partnering: Data Gathering For Complex On-Line Documentation 446
IEEE Trans. Prof. Comm. PC-40(2) June 1997
JoAnn T. Hackos, Molly Hammar, and Arthur Elser
Challenges in Developing Research-Based Web Design Guidelines 455
IEEE Trans. Prof. Comm. PC-43(3) September 2000
Mary B. Evans
The Web and Corporate Communication: Potentials and Pitfalls 466
IEEE Trans. Prof. Comm. PC-39(1) March 1996
Gary Ritzenthaler and David H. Ostroff
Editing A Web Site: Extending the Levels of Edit 473
IEEE Trans. Prof. Comm. PC-41(1) March 1998
Steven L. Anderson, Charles P. Campbell, Nancy Hindle, Jonathan Price, and Randall Scasny
Web Accessibility for People with Disabilities: An Introduction for Web Developers 484
IEEE Trans. Prof. Comm. PC-44(4) December 2001
Jeff Carter and Mike Markel
A Conceptual Framework for International Web Design 493
IEEE Trans. Prof. Comm. PC-44(2) June 2001
Fatemah M. Zahedi, William V. Van Pelt, and Jaeki Song
Index 515
About the Editor 519
PART I Getting Started: Writing the First Drafts
Can Engineers Write? 3
IEEE Trans. Prof. Comm. PC-27(1) March 1984
Joan Knapp
Preparing to Write the Document: A Worksheet for Situational Analysis in the Workplace 7
IEEE Trans. Prof. Comm. PC-27(1) March 1990
Ronald J. Nelson
Issue Trees: A Tool to Aid the Engineering Writer 12
IEEE Trans. Prof. Comm. PC-37(2) June 1994
Joan Temple Dennett and Michael Hseih
Ready, Aim-Write! 21
IEEE Trans. Prof. Comm. PC-31(1) March 1988
Ruth C. Savakinas
Beginnings and Endings: Keys to Better Engineering Technical Writing 24
IEEE Trans. Prof. Comm. PC-40(4) December 1997
Marcia Martens Pierson and Bion L. Pierson
Could You Be Clearer? An Examination of the Multiple Perspectives of Clarity 30
IEEE Trans. Prof. Comm. PC-35(2) June 1992
Ronald E. Dulek
The Grammar Instinct 34
IEEE Trans. Prof. Comm. PC-45(2) June 2002
Alan D. Manning
Comparing the Two Cultures in Technical Writing 39
IEEE Trans. Prof. Comm. PC-34(2) June 1991
Don Bush
PART II Construction and Content: Putting Documents Together
Creating a Doc Spec 45
IEEE Trans. Prof. Comm. PC-42(2) June 1999
Liz Wing
Write a Good Technical Report 49
IEEE Trans. Prof. Comm. PC-27(1) March 1984
Gael D. Ulrich
How to Avoid the Transitional Ax in Indirect Bad News Messages 55
IEEE Trans. Prof. Comm. PC-34(1) March 1991
Thomas L.Wiseman
Job Hunting: Sharpening Your Competitive Edge 5
IEEE Trans. Prof. Comm. PC-27(4) December 1984
Ron S. Blicq
How to Write a Recommendation 6
IEEE Trans. Prof. Comm. PC-27(4) December 1984
Alan D. Wilcox
Some Guidance on Preparing Technical Articles for Publication 7
IEEE Trans. Prof. Comm. PC-32(1) March 1989
Richard Manley, Judith Graham, and Ralph Baxter
Today's Style Guide:Trusted Tool with Added Potential 8
IEEE Trans. Prof. Comm. PC-41(1) March 1998
Jane Perkins and Cassandra Maloney
"Professional Communication" and the "Odor of Mendacity": The Persistent Suspicion that Skillful Writing is Successful Lying 8
IEEE Trans. Prof. Comm. PC-38(3) September 1995
Edmond H. Weiss
PART III Text and Graphics: Presenting Information Visually
Editing Visual Media 97
IEEE Trans. Prof. Comm. PC-41(1) March 1998
Thomas R. Williams and Deborah A. Harkus
Visual Discriminability of Headings in Text 110
IEEE Trans. Prof. Comm. PC-35(2) June 1992
Thomas R. Williams and Jan H. Spyridakis
Choosing the Right Graph 117
IEEE Trans. Prof. Comm. PC-45(1) March 2002
Jean-Luc Doumont and Philippe Vandenbroek
Table Construction: Do's and Don'ts 123
IEEE Trans. Prof. Comm. PC-32(1) March 1989
Eva Dukes
Safety Labels: What to Put in Them, How to Write Them, and Where to Place Them 128
IEEE Trans. Prof. Comm. PC-30(3) September 1987
Christopher Velotta
Editing Math: What to Do with the Symbols 134
IEEE Trans. Prof. Comm. PC-33(3) June 1990
Barry W. Burton
Displaying Scientific Graphics on Computer 138
IEEE Trans. Prof. Comm. PC-40(2) June 1997
Janet E. Lincoln and Donald L. Monk
PART IV Manuals and Procedures: Giving Directions that Work
Designing and Writing Operating Manuals 155
IEEE Trans. Prof. Comm. PC-27(1) March 1984
Lidia Lopinto
Manual Dexterity-What Makes Instructional Manuals Usable 158
IEEE Trans. Prof. Comm. PC-27(2) June 1984
James P. Gleason and Joan P. Wackerman
Selecting and Switching: Some Advantages of Diagrams Over Tables and Lists for Presenting Instructions 161
IEEE Trans. Prof. Comm. PC-41(4) December 1998
Angelique Boekelder and Michael Steehouder
Using a Structured Design Analysis To Simplify Complex In-House Computer Manuals 174
IEEE Trans. Prof. Comm. PC-35(1) March 1992
John S. Craig
Single-Source Manuals 180
IEEE Trans. Prof. Comm. PC-37(2) June 1994
Gary Bist
The Effects of Screen Captures in Manuals: A Textual and Two Visual Manuals Compared 187
IEEE Trans. Prof. Comm. PC-42(2) June 1999
Mark Gellevij, Hans van der Meij, Ton deJong, and Jules Pieters
The User Edit: Making Manuals Easier to Use 202
IEEE Trans. Prof. Comm. PC-24(1) March 1981
Marshall A. Atlas
PART V Proposals: Writing to Win the Customer
Fifteen Questions to Help You Write Winning Proposals 207
IEEE Trans. Prof. Comm. PC-26(2) June 1983
T. M. Georges
The Short Proposal:Versatile Tool for Communicating Corporate Culture in Competitive Climates 208
IEEE Trans. Prof. Comm. PC-32(2) June 1989
Bernard E. Budish and Richard L. Sandhusen
Technical Writing and Illustrating Strategies for Winning Government Contracts 213
IEEE Trans. Prof. Comm. PC-28(2) June 1992
Robert B. Greenly
Storyboarding Can Help Your Proposal 219
IEEE Trans. Prof. Comm. PC-32(1) March 1989
Robert A. Barakat
Developing Winning Proposal Strategies 225
IEEE Trans. Prof. Comm. PC-34(3) September 1991
Robert A. Barakat
Clarification Questions That Work 235
IEEE Trans. Prof. Comm. PC-31(2) June 1988
Annette D. Reilly
Proposals: Write to Win 238
IEEE Trans. Prof. Comm. PC-26(2) June 1983
Clark E. Beck
Broadening Employment Horizons:Transferring Proposal Writing Skills from For-Profit to Nonprofit Organizations 240
IEEE Trans. Prof. Comm. PC-39(2) June 1996
Sherry Shebley Hamilton
PART VI Revising and Editing: Refining Your Documents
Theory and Practice of Editing Processes in Technical Communication 247
IEEE Trans. Prof. Comm. PC-28(1) March 1985
Roger E. Masse
When the Basics Aren't Enough: Finding a Comprehensive Editor 256
IEEE Trans. Prof. Comm. PC-37(3) September 1994
Laurel K. Grove
Collaborative Writing in the Workplace 260
IEEE Trans. Prof. Comm. PC-32(3) September 1989
Charles R. Stratton
Reverse Engineering: The Outline As Document Restructuring Tool 265
IEEE Trans. Prof. Comm. PC-29(3) September 1986
Dietrich Rathjens
How Writing Helps R&D Work 271
IEEE Trans. Prof. Comm. PC-30(2) June 1987
Herbert B. Michaelson
The Paradox of Revision: A Study of Writing as a Product in the Revision of Manuals 271
IEEE Trans. Prof. Comm. PC-39(1) March 1996
Alice I. Philbin and Melissa M. Spirek
Online Editing: Mark-Up Models and the Workplace Lives of Editors and Writers 279
IEEE Trans. Prof. Comm. PC-38(3) June 1995
David K. Farkas and Steven E. Poltrock
PART VII Oral Presentations: Speaking Effectively to Groups
A Quick and Easy Strategy for Organizing a Speech 289
IEEE Trans. Prof. Comm. PC-33(3) September 1990
Richard A. Lindeborg
A Good Speech is Worth a Thousand (Written) Words 293
IEEE Trans. Prof. Comm. PC-27(1) March 1984
Bert Decker
The Engineering Presentation-Some Ideas on How to Approach and Present It 296
IEEE Trans. Prof. Comm. PC-26(4) December 1983
Ronald C. Rosenburg
Authenticity Beats Eloquence 299
IEEE Trans. Prof. Comm. PC-30(2) June 1987
Susan Dressel and Joe Chew
Handling a Hostile Audience-With Your Eyes 301
IEEE Trans. Prof. Comm. PC-32(1) March 1989
Gilda Carle
Improving Oral Marketing Presentations in the Technology-Based Company 304
IEEE Trans. Prof. Comm. PC-31(2) June 1988
Michael F. Warlum
Illustrations in Oral Presentations: Photographs 308
IEEE Trans. Prof. Comm. PC-41(3) September 1998
Thomas Walsh
Producing a Video on a Technical Subject: A Guide 312
IEEE Trans. Prof. Comm. PC-36(2) June 1993
Danny Dowhal, Gary Bist, Peter Kohlman, Stan Musker, and Heather Rogers
PART VIII Listening, Meeting, and Teamwork:Working with Others to Get Results
You Haven't Heard a Word I Said: Getting Managers to Listen 323
IEEE Trans. Prof. Comm. PC-37(1) March 1994
Jo Procter
Becoming an Effective Listener 326
IEEE Trans. Prof. Comm. PC-23(2) June 1980
Marion E. Haynes
Toward Better Meetings: A Psychologist's View 330
IEEE Trans. Prof. Comm. PC-24(3) September 1981
Eugene Raudsepp
Presenting the Successful Technical Seminar 333
IEEE Trans. Prof. Comm. PC-26(1) March 1983
Thomas Ealey
Project Characteristics and Group Communication: An Investigation 336
IEEE Trans. Prof. Comm. PC-45(2) June 2002
Tom L. Roberts, Paul H. Cheney, and Paul D. Sweeney
Between Silence and Voice: Communicating in Cross-Functional Project Teams 351
IEEE Trans. Prof. Comm. PC-34(1) March 1991
Linda Loehr
A Dialogue Technique to Enhance Electronic Communication in Virtual Teams 357
IEEE Trans. Prof. Comm. PC-43(2) June 2000
Bernard C. Y. Tan, Kwok-Kee Wei, Wayne W. Huang, and Guet-Ngoh Ng
Videoconferencing as a Communication Tool 370
IEEE Trans. Prof. Comm. PC-40(1) March 1997
Jan A. Sprey
PART IX Global Communication: Conveying Meaning Internationally
World Language Status Does Not Ensure World Class Usage 379
IEEE Trans. Prof. Comm. PC-35(1) March 1992
Joann T. Dennett
English Language Education for Specific Professional Needs 380
IEEE Trans. Prof. Comm. PC-44(3) September 2001
Thomas Orr
When Culture and Rhetoric Contrast: Examining English as the International Language of Technical
Communication 385
IEEE Trans. Prof. Comm. PC-42(4) December 1999
Kirk St. Amant
The Organization of Japanese Expository Passages 389
IEEE Trans. Prof. Comm. PC-42(3) September 1999
Waka Fukuoka and Jan H. Spyridakis
Measuring the Translatability of Simplified English in Procedural Documents 398
IEEE Trans. Prof. Comm. PC-40(1) March 1997
Jan H. Spyridakis, Heather Holmback, and Serena K. Shubert
Babel in Document Design: The Evaluation of Multilingual Texts 407
IEEE Trans. Prof. Comm. PC-43(3) September 2000
Leo Lentz and Jacquelin Hulst
Aligning International Editing Efforts with Global Business Strategies 417
IEEE Trans. Prof. Comm. PC-35(2) June 1992
Carol Leininger and Rue Yuan
Tackling the Needs of Foreign Academic Writers: A Case Study 425
IEEE Trans. Prof. Comm. PC-40(1) March 1997
Shimona Kushner
PART X The Internet: Making the Most of Cyberspace
Stylistic Guidelines for E-Mail 433
IEEE Trans. Prof. Comm. PC-77(4) December 1994
Renee B. Horowitz and Marian G. Barchilon
"Who's Reading My E-Mail?" A Study of Professionals' E-Mail Usage and Privacy Perceptions in the
Workplace 439
IEEE Trans. Prof. Comm. PC-40(1) March 1997
Patricia A. Chociey
Customer Partnering: Data Gathering For Complex On-Line Documentation 446
IEEE Trans. Prof. Comm. PC-40(2) June 1997
JoAnn T. Hackos, Molly Hammar, and Arthur Elser
Challenges in Developing Research-Based Web Design Guidelines 455
IEEE Trans. Prof. Comm. PC-43(3) September 2000
Mary B. Evans
The Web and Corporate Communication: Potentials and Pitfalls 466
IEEE Trans. Prof. Comm. PC-39(1) March 1996
Gary Ritzenthaler and David H. Ostroff
Editing A Web Site: Extending the Levels of Edit 473
IEEE Trans. Prof. Comm. PC-41(1) March 1998
Steven L. Anderson, Charles P. Campbell, Nancy Hindle, Jonathan Price, and Randall Scasny
Web Accessibility for People with Disabilities: An Introduction for Web Developers 484
IEEE Trans. Prof. Comm. PC-44(4) December 2001
Jeff Carter and Mike Markel
A Conceptual Framework for International Web Design 493
IEEE Trans. Prof. Comm. PC-44(2) June 2001
Fatemah M. Zahedi, William V. Van Pelt, and Jaeki Song
Index 515
About the Editor 519