Business and Professional Communication
Description
Also available in Sage Vantage, an intuitive learning platform that integrates quality Sage textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Learn more about 979-8-3488-0879-2, Business and Professional Communication: Principles and Skills for Leadership - Vantage Digital Option, Fourth Edition.
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Persons
Dr. Steven A. Beebe is Regents' and University Distinguished Professor Emeritus of Communication Studies at Texas State University. He served as chair of his department at Texas State for 28 of his 33 years at Texas State, and concurrently as associate dean of the College of Fine Arts and Communication for 25 years. Before joining Texas State University, he was on the faculty of the University of Miami (Florida) for 10 years.
Professor Beebe is author and co-author of 16 books (with editions totaling more than 85 books) that have been used at hundreds of universities by millions of students throughout the world. He has also authored or co-authored more than 75 articles and book chapters and 230 professional papers and presentations with an emphasis on communication skill development.
Dr. Beebe has been a Visiting Scholar at both Oxford University and Cambridge University and has given lectures and conference presentations internationally. He remains a highly sought-after speaker, trainer, and consultant on various communication topics for numerous Fortune 500 companies and government agencies.
Dr. Beebe served as president of the National Communication Association and has received his university's top awards for teaching, research, and service; he was named a Piper Professor for the State of Texas. He received the Scholar of the Year Award by the Religious Communication Association for his work on C. S. Lewis and communication based on an unpublished, partial book manuscript, written by Lewis, that Steve discovered at Oxford University that was to have been co-authored by both C. S. Lewis and J. R. Tolkien. He received the Lifetime Achievement Award from the National Communication Association, Division of Training and Development. He also received the Wallace A. Bacon Lifetime Teaching Excellence Award from the National Communication Association. The National Speaker's Association has named him Outstanding Communication Professor in America.
He enjoys traveling, reading, researching and writing about C. S. Lewis, and playing the piano. He is also a struggling cellist.
Content
Acknowledgments
About the Authors
Part 1: Communication Principles and Skills for Leadership
Chapter 1: Communicating and Leading at Work
Communication and Leadership
Communication: Making Sense and Sharing Sense
Leadership: Influencing Others Through Communication
Leading Others: Applying Communication Principles at Work
Chapter Summary in Brief
Key Terms
Chapter 2: Being Aware of Communication at Work
Being Aware of Organizational Leadership Approaches
Being Aware of Organizational Culture
Being Aware of Organizational Power
Being Aware of Organizational Change
Be Aware of Organizational Ethical Chal-lenges
Chapter Summary in Brief
Key Terms:
Chapter 3: Using Verbal and Nonverbal Messages
Communicating Clear Verbal Messages
Communicating Supportive Verbal Messages
Understanding How Nonverbal Messages Function
Using and Interpreting Nonverbal Messages
Chapter Summary in Brief
Key Terms
Chapter 4: Listening and Responding
The Power of Listening
Identifying Listening Problems
How to Improve Your Listening Skills
How to Improve Your Responding Skills
Chapter Summary in Brief
Key Terms
Chapter 5: Adapting to Differences
Adapting to Social Style Differences
Adapting to Cultural Differences
Adapting to Sex and Gender Differences
Adapting to Generational Differences
Chapter Summary in Brief
Key Terms
Part II: Relating to Others
Chapter 6: Relating to Others at Work
Understanding Relationships at Work
Managing Conflict at Work
Negotiating Solutions at Work
Managing Bullying at Work
Chapter Summary in Brief
Key Terms
Chapter 7: Preparing for Your Career
Exploring Career Opportunities
Interviewing Others to Gather Information
How to Prepare Your Resume and Other Career-Seeking Material
How to Create and Maintain Your Online Presence
How to Prepare For an Employment Interview
Chapter Summary in Brief
Key Terms
Chapter 8: Interviewing Principles and Skills
Participating in the Employment Interview
Conducting Employment Interviews
Conducting Appraisal Interviews
Interviewing Ethics
Chapter Summary in Brief
Key Terms
Part III: Collaborating With Others
Chapter 9: Collaborating in Teams
Elements of Teamwork
Working in Virtual Teams
Understanding Team Dynamics
Improving Team Dynamics
Approaches to Enhancing Teamwork
Chapter Summary in Brief
Key Terms
Chapter 10: Enhancing Team Meetings
Meeting Essentials: Balancing Structure and Interaction
How to Give Meetings Structure
How to Plan Problem-Solving Meetings
How to Develop Creative Solutions in Meetings
How to Manage Meeting Interaction
Chapter Summary in Brief
Key Terms
Part IV: Presenting to Others
Chapter 11: Developing Professional Presentations
How to Confidently Communicate to Others
Consider Your Audience
Select and Narrow Your Topic
How to Generate Your Main Ideas
Support Your Presentation
Organize Your Presentation
Chapter Summary In Brief
Key Terms
Chapter 12: Delivering Professional Presentations
Methods of Delivering Your Presentation
Effective Delivery Strategies
Responding to Questions
Using Presentation Aids
Tips for Developing and Delivering a Team Presentation
Chapter Summary in Brief
Key Terms
Chapter 13: Informing, Persuading, and Making Special Presentations
Informing Others
Persuading Others
Making Special Presentations
Chapter Summary in Brief
Key Terms
Part V: Writing to Others
Chapter 14: Writing for Business
Developing Business Writing Skills
Writing Business Messages
Creating Business Documents
Chapter Summary in Brief
Key Terms
Chapter 15: Writing for Digital Media
Writing with Technology
Crafting Effective Email Messages
Writing Effectively Across Digital Formats
Strategies for Using AI Effectively and Ethically
Chapter Summary in Brief
Key Terms
Appendix A: Managing Time: Managing Life
Appendix B: Crafting and Delivering Mediated Presentations