Process Management
A Guide for the Design of Business Processes
2nd Edition
Published on 14. October 2014
Book
Paperback/Softback
XXVIII, 596 pages
978-3-642-42317-8 (ISBN)
Description
"Process Management" is a compendium for modern design of process-oriented companies. A hands-on approach to introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state-of-the-art of organization theory and information management. This is done by following the individual stages of a process model which has already successfully been proved in practice. The progress of the project is described by a continuous case study, which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.
More details
Edition
Second Edition 2011
Language
English
Place of publication
Berlin
Germany
Publishing group
Springer Berlin
Target group
Professional and scholarly
Professional/practitioner
Edition type
Revised edition
Illustrations
XXVIII, 596 p.
Dimensions
Height: 235 mm
Width: 155 mm
Thickness: 34 mm
Weight
931 gr
ISBN-13
978-3-642-42317-8 (9783642423178)
DOI
10.1007/978-3-642-15190-3
Schweitzer Classification
Other editions
Additional editions
Jörg Becker | Martin Kugeler | Michael Rosemann
Process Management
A Guide for the Design of Business Processes
Book
01/2011
2nd Edition
Springer
€106.99
Shipment within 7-9 days
Previous edition
Jörg Becker | Martin Kugeler | Michael Rosemann
Process Management
A Guide for the Design of Business Processes
Book
12/2010
1st Edition
Springer
€74.85
Article exhausted; check for reprint
Persons
Prof. Dr. Jörg Becker is Director of the Department of Information Systems at the University of Muenster.
Dr. Martin Kugeler is Executive Assistant to the CFO, DirectGroup Bertelsmann.
Prof. Dr. Michael Rosemann is Director of the Centre for Information Technology Innovation, Queensland University of Technology (QUT), Brisbane, Australia.
Content
Process-Oriented Organizational Design: The Process in Focus.- Project Management.- Preparation of Process Modeling.- Strategy and Organizational Frame.- As-Is Modeling and Process Analysis.- To-Be Modeling and Process Optimization.- Design of a Process-Oriented Organizational Structure.- Process Implementation - Process Roll-Out.- Continuous Process Management.- Additional Application Options and Development Perspectives: Process-Oriented Implementation of ERP Systems.- Workflow Management.- Process-based Design of the (Organizational) Structure and Authorization Concept Using the Example of SAP R/3.- Simulation of Business Processes.- Supply Chain Management and Customer Relationship Management - Process Modeling for Extended Enterprises.- Profitability of Business Processes.- Process Management Case Studies: The Integrated Management at T-Systems International GmbH/T-Systems Computer Service Management GmbH.- Workflow and Process Modeling in a Power Supply Company.- Introduction of Workflow Management at Hotset Heizpatronen und Zubehör GmbH.- Process Reorganization at the Corporate Services Agency (CSA).- Prioritizing Business Processes for Process-oriented Reorganization in Public Administrations.- Process-based Project Application Processing.- Appendix: Examples of Modeling Conventions at DeTe Immobilien.