Introduction to Human Communication

Preface PART 1. FOUNDATIONS OF COMMUNICATION CHAPTER 1. The Communication Process: Perception, Meaning, and Identity The Process of Creating Meaning --The Evolution of Communication Models --Transmissional, Constitutive, and Ritual Views of Communication The Power of Culture Communication and Perception Signs and Symbols --Symbolic Interaction and the Looking Glass --Frame Analysis What Does Communication Give You the Power to Do? Review of Learning Objectives Key Terms Questions for Review Questions for Discussion COMMUNICATION IN THE WORKPLACE: Communicating Well to Land the Job ETHICAL COMMUNICATION PERSONALLY RESPONSIBLE COMMUNICATION SOCIALLY RESPONSIBLE COMMUNICATION CHALLENGE YOURSELF: Am I a Good Communicator? CHAPTER 2. Communication Research and Inquiry
Theory and Scientific Inquiry --Defining Theory --Scientific Inquiry Three Philosophical Questions that Shape Scientific Inquiry Traditions of Communication Inquiry --Postpositivist Theory and Research --Interpretive Theory and Research --Critical Theory and Research Tools of Observation: Research Methods --Experiments --Surveys --Textual Analysis --Mixing Methods and Traditions Review of Learning Objectives Key Terms Questions for Review Questions for Discussion COMMUNICATION IN THE WORKPLACE: The Benefits of Critical Thinking CHALLENGE YOURSELF: Am I a Critical Thinker?
PERSONALLY RESPONSIBLE COMMUNICATION: Solving Not-So-Well-Posed Problems SOCIALLY RESPONSIBLE COMMUNICATION: Communication Inquiry Needs to Be Bigger! ETHICAL COMMUNICATION: Where Do You Draw the Line? CHAPTER 3. Verbal Communication The Structure of Language Language and Thought --Linguistic Relativity Hypothesis --Metaphor --The Ladder of Abstraction The Functions of Language Language and Meaning Making --Situational, Social, and Cultural Meaning --Syntactic Ambiguity --Euphemisms Language and Protecting Self-Identity: Politeness Theory Review of Learning Objectives Key Terms Questions for Review Questions for Discussion SOCIALLY RESPONSIBLE COMMUNICATION: War! What Is It Good For? COMMUNICATION IN THE WORKPLACE: Speaking Well to Do Well ETHICAL COMMUNICATION: Lying CHALLENGE YOURSELF: Am I Good at Making Small Talk?
PERSONALLY RESPONSIBLE COMMUNICATION: Speaking Inclusively CHAPTER 4. Nonverbal Communication What Is Nonverbal Communication? --Similarities to Verbal Communication --Differences from Verbal Communication Theory of Nonverbal Coding Systems Types of Nonverbal Coding Systems --Proxemics
--Haptics --Chronemics --Kinesics --Vocalics --Oculesics --Facial Expressions --Physical Appearance --Artifacts --Environmental Factors --Silence The Role of Nonverbal Communication in Creating Meaning and Identity Review of Learning Objectives Key Terms Questions for Review Questions for Discussion CHALLENGE YOURSELF: How Nonverbally Immediate Am I?
PERSONALLY RESPONSIBLE COMMUNICATION: Touching in the Workplace COMMUNICATION IN THE WORKPLACE: On-the-Job Nonverbal Communication ETHICAL COMMUNICATION: Freedom of Expression versus Professional Appearance SOCIALLY RESPONSIBLE COMMUNICATION: Making Meaning of a Common Artifact: The Case of the Hoodie CHAPTER 5. Listening
What is Listening? Misconceptions about Listening The Components of Effective Listening Barriers to Effective Listening --Physical Noise --Psychological Noise --Physiological Noise --Semantic Noise --External Distractions --Counterproductive Listening Styles Types of Listening Becoming an Effective Listener Review of Learning Objectives Key Terms Questions for Review Questions for Discussion COMMUNICATION IN THE WORKPLACE: The 80/20 Rule CHALLENGE YOURSELF: Am I a Good Listener?
PERSONALLY RESPONSIBLE COMMUNICATION: Being an Active Listener ETHICAL COMMUNICATION: The Ethics of Listening SOCIALLY RESPONSIBLE COMMUNICATION: When Companies Listen to Social Media Users PART 2. COMMUNICATION CONTEXTS CHAPTER 6. Relational and Conflict Communication The Value of Relationships The Role of Interpersonal Communication Developing and Maintaining Relationships --Uncertainty Reduction Theory --Social Penetration Theory --Social Exchange Theory --Investment Model of Commitment
--Relational Dialectics Theory Interpersonal Communication and Conflict --Types of Conflict --Stages of Interpersonal Conflict --Conflict Management Styles
Resolving Conflict
Review of Learning Objectives Key Terms Questions for Review Questions for Discussion COMMUNICATION IN THE WORKPLACE: Mastering the Soft Skills PERSONALLY RESPONSIBLE COMMUNICATION: It Takes Two to Tango, but Someone Has to Lead SOCIALLY RESPONSIBLE COMMUNICATION: She was Asking for It; and Besides, She's Lying: How We Talk about Sexual Harassment
CHALLENGE YOURSELF: What is My Conflict Management Style?
ETHICAL COMMUNICATION: Sugar-Coated Hostility CHAPTER 7. Communicating in Small Groups Types of Groups Dynamics of Group Structure --Informal and Formal Communication in Groups --Structuration Theory --The Five Stages of Group Development --Group Cohesion and Breakdown --Systems Theory Leadership and Power --Styles of Leadership --Forms of Power Improving Your Group Communication Skills Review of Learning Objectives Key Terms Questions for Review Questions for Discussion SOCIALLY RESPONSIBLE COMMUNICATION: Forming a Group PERSONALLY RESPONSIBLE COMMUNICATION: You Owe It to Yourself ETHICAL COMMUNICATION: Our Responsibility to the Group CHALLENGE YOURSELF: What Kind of Group Member Am I?
COMMUNICATION IN THE WORKPLACE: 12 Cs for Successful Teamwork CHAPTER 8. Organizational Communication Defining Organizational Communication Types and Movement of Organizational Messages --Upward Messages --Downward Messages --Horizontal Messages The Organization as a System Positive and Negative Organizational Communication Traits Organizational Climate and Culture --Strong Organizational Cultures --Benefitting from Diversity in Organizational Culture Review of Learning Objectives Key Terms Questions for Review Questions for Discussion ETHICAL COMMUNICATION: Could You Blow the Whistle? PERSONALLY RESPONSIBLE COMMUNICATION: Status Update: I've Just Been Fired COMMUNICATION IN THE WORKPLACE: Managing On-the-Job Conflict
CHALLENGE YOURSELF: What's My Colleague Grade?
SOCIALLY RESPONSIBLE COMMUNICATION: Doing Well by Doing Good CHAPTER 9. Intercultural Communication What Is Intercultural Communication? Obstacles to Intercultural Communication The "Naturalness" of Prejudice: Two Theories of Culture and Identity --Social Identity Theory --Identity Negotiation Theory Accelerators of Intercultural Communication How Cultural Values Shape Communication --Attitudes toward Diversity and the Problem with Tolerance Review of Learning Objectives Key Terms Questions for Review Questions for Discussion SOCIALLY RESPONSIBLE COMMUNICATION: Stereotyping versus Generalizing CHALLENGE YOURSELF: How Apprehensive am I about Intercultural Communication?
PERSONALLY RESPONSIBLE COMMUNICATION: The Intersection of Your Many Identities
ETHICAL COMMUNICATION: What Would You Say? COMMUNICATION IN THE WORKPLACE: Improving On-the-Job Intercultural Communication CHAPTER 10. Mass Communication
What Is Mass Communication? --Why Study Mass Communication? --Interpersonal Communication versus Mass Communication Culture, Communication, and Mass Media Characteristics of Media Consumers Characteristics of Media Industries Theories of Mass Communication Review of Learning Objectives Key Terms Questions for Review Questions for Discussion CHALLENGE YOURSELF: How Often Do I Engage with the Mass Media?
PERSONALLY RESPONSIBLE COMMUNICATION: The Third-Person Effect ETHICAL COMMUNICATION: The Role of the Photojournalist COMMUNICATION IN THE WORKPLACE: Finding a Career in the Media SOCIALLY RESPONSIBLE COMMUNICATION:One Big Global Community CHAPTER 11. Media Literacy What Is Media Literacy? --Media Literacy Scholarship --Some Core Concepts of Media Literacy Media Literacy Questions What Does It Mean to Be Media Literate? --Characteristics of Media-Literate People --The Skill of Being Media Literate Media Literacy and Meaning Making --Media Literacy and Identity --Media Literacy and Democracy Review of Learning Objectives Key Terms Questions for Review Questions for Discussion COMMUNICATION IN THE WORKPLACE: Careers in Media Literacy ETHICAL COMMUNICATION: Advertising to Children PERSONALLY RESPONSIBLE COMMUNICATION: Being a Proactive Media Consumer--
CHALLENGE YOURSELF: Am I Media Literate?
SOCIALLY RESPONSIBLE COMMUNICATION: Countering the Kinderculture CHAPTER 12. Social Media and Communication Technologies The Promise and Peril of New Communication Technologies A Connected World The Dark Side of New Communication Technologies --Addiction --Depression --Distraction and Academic Performance How Computer-Mediated Communication Affects Identity and Relationships --Social Network Sites and Identity Construction and Maintenance --The Internet and Interpersonal Communication --Social Isolation --Shy and Popular Users --Facebook Envy and Our Sense of Well-Being --Self-Disclosure and Relational Development Review of Learning Objectives Key Terms Questions for Review Questions for Discussion SOCIALLY RESPONSIBLE COMMUNICATION: Social Media, Social Connection, and Social Power: #NeverAgain ETHICAL COMMUNICATION: Who Owns the Social Networking You? COMMUNICATION IN THE WORKPLACE: E-mail versus Social Networking Sites CHALLENGE YOURSELF: Do I Suffer from Nomophobia?
PERSONALLY RESPONSIBLE COMMUNICATION: Dealing with Fake News on SNS CHAPTER 13. Persuasion and Social Influence What Is Persuasion? Values, Attitudes, Beliefs, and Behaviors --Balance Theory --Dissonance Theory The Selective Processes What Factors Influence Persuasion? --Source Characteristics --Message Characteristics --Receiver Characteristics The Elaboration Likelihood Model of Persuasion
Processes of Attitude Change Review of Learning Objectives
Key Terms Questions for Review Questions for Discussion COMMUNICATION IN THE WORKPLACE: Four Dos and Four Don'ts of Workplace Persuasion PERSONALLY RESPONSIBLE COMMUNICATION: Would the Razor Switch Hands Today? CHALLENGE YOURSELF: How Good a Persuader Am I?
SOCIALLY RESPONSIBLE COMMUNICATION: The Federal Trade Commission and Advertiser Credibility ETHICAL COMMUNICATION: The TARES Test CHAPTER 14. Health Communication Communication and a Long and Healthy Life Health Communication in Provider-Client Settings Health Communication Contexts --Friends and Family --Support Groups --Hospital Culture --Entertainment Mass Media Health Communication and the Internet Health Communication Campaigns Review of Learning Objectives Key Terms Questions for Review Questions for Discussion CHALLENGE YOURSELF: Am I Health Literate?
SOCIALLY RESPONSIBLE COMMUNICATION: Speak Up ETHICAL COMMUNICATION: Do I Tell My Family I Have Cancer?
PERSONALLY RESPONSIBLE COMMUNICATION: The Health Belief Model COMMUNICATION IN THE WORKPLACE: Getting Health Messages to Employees CHAPTER 15. Public Speaking: An Overview The Importance of Public Speaking Types of Speeches A Crash Course in Public Speaking Identifying the Steps of Speech Preparation Overcoming Public Speaking Anxiety Review of Learning Objectives Key Terms Questions for Review Questions for Discussion COMMUNICATION IN THE WORKPLACE: On-the-Job Public Speaking SOCIALLY RESPONSIBLE COMMUNICATION: Political Satire in Contemporary Culture PERSONALLY RESPONSIBLE COMMUNICATION: Public Speaking Self-Assessment ETHICAL COMMUNICATION: Plagiarism and Public Speaking CHALLENGE YOURSELF: The Personal Report of Public Speaking Anxiety Glossary
References
Credits
Index