Configuring CallManager and Unity
A Step-by-Step Guide
Published on 23. June 2005
Book
Hardback
576 pages
978-1-58705-196-8 (ISBN)
Description
An indispensable step-by-step configuration guide for IP Telephony professionals
Includes step-by-step configuration instructions for CallManager features and Unity administration tasks
Demonstrates how to deploy devices and implement your dial plan
Covers Call Admission Control features and class of service
Examines different subscriber types and how subscribers are added, imported, and managed
Includes step-by-step instructions for call handling and auto attendant configuration
Describes how to use Unity and CallManager together to deliver unique features
To properly deploy any type of technology, networking professionals must understand not only the technology but also how to configure and integrate it with other solutions. That's the key to Configuring CallManager and Unity-it focuses on the configuration issues associated with CallManager and Unity (R) deployments while ensuring that you understand the technologies behind your deployment.
Configuring CallManager and Unity includes step-by-step guides that system administrators and other networking professionals can use in the field. These step-by-step instructions have been worked out by an author who has both taught and implemented Cisco (R) solutions in real-world situations, so coverage is comprehensive for both basic and complex implementations. You will find information that will assist in the configuration of CallManager-related tasks, such as device configuration, gateway implementation, and dial-plan creation to name a few. You will also find Unity-related configuration tasks, ranging from the basics, such as holiday and schedule configuration, to more involved tasks, such as Simple Mail Transfer Protocol (SMTP) networking implementation. In addition to covering Unity and CallManager tasks, this book includes a chapter on leveraging the capabilities of both systems to create integrated solutions, such as a MeetMe conference manager.
Tasks in Configuring CallManager and Unity are organized in the same order you would naturally perform them, and some tasks are cross-referenced with other required tasks for easy reference. You learn not only how to configure CallManager and Unity but also how to create a more feature-rich environment by leveraging CallManager and Unity features. Regardless of your specific needs, you'll find Configuring CallManager and Unity to be a timesaving tool when performing common or complicated configuration tasks.
This IP communications book is part of the Cisco Press (R) Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
Includes step-by-step configuration instructions for CallManager features and Unity administration tasks
Demonstrates how to deploy devices and implement your dial plan
Covers Call Admission Control features and class of service
Examines different subscriber types and how subscribers are added, imported, and managed
Includes step-by-step instructions for call handling and auto attendant configuration
Describes how to use Unity and CallManager together to deliver unique features
To properly deploy any type of technology, networking professionals must understand not only the technology but also how to configure and integrate it with other solutions. That's the key to Configuring CallManager and Unity-it focuses on the configuration issues associated with CallManager and Unity (R) deployments while ensuring that you understand the technologies behind your deployment.
Configuring CallManager and Unity includes step-by-step guides that system administrators and other networking professionals can use in the field. These step-by-step instructions have been worked out by an author who has both taught and implemented Cisco (R) solutions in real-world situations, so coverage is comprehensive for both basic and complex implementations. You will find information that will assist in the configuration of CallManager-related tasks, such as device configuration, gateway implementation, and dial-plan creation to name a few. You will also find Unity-related configuration tasks, ranging from the basics, such as holiday and schedule configuration, to more involved tasks, such as Simple Mail Transfer Protocol (SMTP) networking implementation. In addition to covering Unity and CallManager tasks, this book includes a chapter on leveraging the capabilities of both systems to create integrated solutions, such as a MeetMe conference manager.
Tasks in Configuring CallManager and Unity are organized in the same order you would naturally perform them, and some tasks are cross-referenced with other required tasks for easy reference. You learn not only how to configure CallManager and Unity but also how to create a more feature-rich environment by leveraging CallManager and Unity features. Regardless of your specific needs, you'll find Configuring CallManager and Unity to be a timesaving tool when performing common or complicated configuration tasks.
This IP communications book is part of the Cisco Press (R) Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
More details
Language
English
Place of publication
Indianapolis
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 191 mm
Width: 245 mm
Thickness: 39 mm
Weight
1090 gr
ISBN-13
978-1-58705-196-8 (9781587051968)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
David Bateman
Configuring Cisco Unified Communications Manager and Unity Connection
A Step-by-Step Guide
Book
05/2011
2nd Edition
Cisco Press
€65.00
Article exhausted; check different version
Person
David Bateman, CCNA, is a certified Cisco Systems instructor with more than 18 years of internetworking experience. For more than 10 years, David was a senior LAN/WAN engineer, working on both large and small networks. Later in his career, he managed the business operations of a technical services company while maintaining his existing client base. David has always enjoyed sharing his knowledge, and in 1999, he became a technical seminar leader. After many successful seminars, he became a full-time Cisco instructor for Skyline Advanced Technology Systems. He has been teaching and implementing Cisco voice technologies since 2000. David's years of real-world technical and business knowledge enable him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but can also explain how technologies can be used to address various business issues.
Content
Introduction
Part I CallManager Configuration
Chapter 1Cisco CallManager and Unity Overview
Ensuring a Reliable Foundation
Infrastructure Overview
Creating a Reliable VoIP Infrastructure
CallManager Overview
Defining CallManager Components
CallManager Devices
Understanding CallManager Deployment Models
Dial Plan Overview
Unified Messaging Overview
Unity Software Architecture
Following the Call Flow
Exploring Call Handlers
Defining Various Types of Subscribers
Unity Networking Overview
Securing CallManager and Unity Environments
CallManager Security Issues
Unity Security Issues
Summary
Chapter 2Preparing CallManager for Deployment
Configuring CallManager for Maximum Performance
Deactivating Unnecessary Services
Activating CallManager Services
Configuring CallManager's Enterprise Settings
Removing DNS Dependencies
Defining Enterprise Parameters
Preparing CallManager for Device Registration
Creating CallManager Groups
Defining Date/Time Groups
Configuring Regions
Building Device Pools
Summary
Chapter 3Deploying Devices
Adding Clients
Defining Device Settings
Using BAT to Add Devices
Adding Phones Using TAPS
Adding Gateways
Adding H.323 Gateways
Adding MGCP Gateways
Adding Inter-Cluster Trunks
Summary
Chapter 4Implementing a Dial Plan
Understanding Call Flow
Understanding Route Groups and Route Lists
Creating Route Groups
Creating Route a List
Understanding Patterns
Creating Basic Route Patterns
Using Pattern Wildcards to Create a Basic Dial Plan
Advanced Dial Plan Components and Behavior
Creating Route Filters
Creating Translation Patterns
Creating CTI Route Points
Adding a Line to a CTI Route Point
Summary
Chapter 5Configuring Class of Service and Call Admission Control
Rights and Restrictions
Understanding Call Search Spaces and Partitions
Creating Calling Search Spaces and Partitions
Applying Calling Search Spaces and Partitions
Implementing Call Admission Control
Configuring CAC for a Distributed Deployment
Configuring CAC for a Centralized Deployment
Special Services Configuration
Special Services Overview
Configuring Special Services Route Patterns
Summary
Chapter 6Configuring CallManager Features and Services
Configuring Features
Creating Call Pickup Groups
Creating Meet-Me Patterns
Creating Call Park Numbers
Creating Forced Authorization Codes
Configuring Client Matter Codes
Configuring Voice Ports and Profiles
Creating Users
Configuring Advanced Services
Implementing Advanced Features
Creating and Managing Media Resources
Configuring Remote Site Failover
SRST Overview
Configuring SRST
Configuring AAR
Exploring CallManager Serviceability
Exploring Alarms
Configuring and Collecting Traces
Exploring CallManager Serviceability Tools
Summary
Part II Unity Configuration
Chapter 7Unity Predeployment Tasks
Accessing and Navigating Unity Administrator
Integration Verification
CallManager Integration
SIP Integration
Defining System Configuration
Creating Schedules and Holidays
Defining Configuration Settings
Configuring Authentication Settings
Configuring Ports
Configuring System Access and Policies
Defining Account Polices
Configuring Class of Service
Creating and Managing Public Distribution Lists
Creating Public Distribution Lists
Managing PDL Members
Summary
Chapter 8Subscriber Reference
Defining Various Types of Subscribers
Exchange
Domino
Networked Subscribers
Creating Exchange/Domino Subscribers
Creating Subscribers Templates
Creating New Exchange Subscribers
Importing Subscribers
Managing Subscribers
Managing Subscriber Access
Managing Call Transfer and Greetings
Managing Message Access, Notification, and Indication
Conversation Management Settings
Summary
Chapter 9Call Management
Understanding Call Flow
Call Flow Architecture
Call Handler Overview
Creating Basic Call Routing Systems
Creating Call Handlers
Configuring Call Handlers
Configuring Directory Handlers
Configuring Auto Attendant
Creating Advanced Call Routing Systems
Using Interview Handlers
Creating an Audio Text Application
Remotely Managing Call Handlers
Configuring Call Routing
Creating and Configuring a Call Routing Rule
Managing Restriction Tables
Summary
Chapter 10Implementing Unity Networking
Unity Networking Overview
Networking Components
Unity-to-Unity Networking Overview
Unity-to-Legacy Voice-Mail Networking Overview
Unity Networking Configuration
Defining Digital Networking
Defining SMTP Networking
SMTP Networking Components
Unity to Non-Unity Networking Concepts
Defining AMIS Networking
Defining VPIM Networking
Defining Bridge Networking
Summary
Chapter 11Exploring Unity Tools
Using Unity Web-Based Tools
Monitoring
Reports
Using Advanced Tools
Administration Tools
Audio Management Tools
Diagnostic Tools
CUPID
Reporting Tools
Switch Integration Tools
Summary
Part III Leveraging the Power of CallManager and Unity
Chapter 12Maximizing the Capabilities of Unity and CallManager
Advanced CallManager Features
Configuring MLA
Attendant Console
IPMA
Time of Day Routing
Hunt List
Creating a Line Group
Creating Hunt List
Creating Hunt Pilots
Advanced Unity Features
Enabling Call Queuing
Configuring Destination Call Screening
Unique Solutions
Configuring Unity as a Meet-Me Conference Manager
Directed Call Pickup
Managing Multi-Location Overlapping Extensions
Summary
AppendixAdditional Reference Resources
Additional References
Interesting Reading
Index
Part I CallManager Configuration
Chapter 1Cisco CallManager and Unity Overview
Ensuring a Reliable Foundation
Infrastructure Overview
Creating a Reliable VoIP Infrastructure
CallManager Overview
Defining CallManager Components
CallManager Devices
Understanding CallManager Deployment Models
Dial Plan Overview
Unified Messaging Overview
Unity Software Architecture
Following the Call Flow
Exploring Call Handlers
Defining Various Types of Subscribers
Unity Networking Overview
Securing CallManager and Unity Environments
CallManager Security Issues
Unity Security Issues
Summary
Chapter 2Preparing CallManager for Deployment
Configuring CallManager for Maximum Performance
Deactivating Unnecessary Services
Activating CallManager Services
Configuring CallManager's Enterprise Settings
Removing DNS Dependencies
Defining Enterprise Parameters
Preparing CallManager for Device Registration
Creating CallManager Groups
Defining Date/Time Groups
Configuring Regions
Building Device Pools
Summary
Chapter 3Deploying Devices
Adding Clients
Defining Device Settings
Using BAT to Add Devices
Adding Phones Using TAPS
Adding Gateways
Adding H.323 Gateways
Adding MGCP Gateways
Adding Inter-Cluster Trunks
Summary
Chapter 4Implementing a Dial Plan
Understanding Call Flow
Understanding Route Groups and Route Lists
Creating Route Groups
Creating Route a List
Understanding Patterns
Creating Basic Route Patterns
Using Pattern Wildcards to Create a Basic Dial Plan
Advanced Dial Plan Components and Behavior
Creating Route Filters
Creating Translation Patterns
Creating CTI Route Points
Adding a Line to a CTI Route Point
Summary
Chapter 5Configuring Class of Service and Call Admission Control
Rights and Restrictions
Understanding Call Search Spaces and Partitions
Creating Calling Search Spaces and Partitions
Applying Calling Search Spaces and Partitions
Implementing Call Admission Control
Configuring CAC for a Distributed Deployment
Configuring CAC for a Centralized Deployment
Special Services Configuration
Special Services Overview
Configuring Special Services Route Patterns
Summary
Chapter 6Configuring CallManager Features and Services
Configuring Features
Creating Call Pickup Groups
Creating Meet-Me Patterns
Creating Call Park Numbers
Creating Forced Authorization Codes
Configuring Client Matter Codes
Configuring Voice Ports and Profiles
Creating Users
Configuring Advanced Services
Implementing Advanced Features
Creating and Managing Media Resources
Configuring Remote Site Failover
SRST Overview
Configuring SRST
Configuring AAR
Exploring CallManager Serviceability
Exploring Alarms
Configuring and Collecting Traces
Exploring CallManager Serviceability Tools
Summary
Part II Unity Configuration
Chapter 7Unity Predeployment Tasks
Accessing and Navigating Unity Administrator
Integration Verification
CallManager Integration
SIP Integration
Defining System Configuration
Creating Schedules and Holidays
Defining Configuration Settings
Configuring Authentication Settings
Configuring Ports
Configuring System Access and Policies
Defining Account Polices
Configuring Class of Service
Creating and Managing Public Distribution Lists
Creating Public Distribution Lists
Managing PDL Members
Summary
Chapter 8Subscriber Reference
Defining Various Types of Subscribers
Exchange
Domino
Networked Subscribers
Creating Exchange/Domino Subscribers
Creating Subscribers Templates
Creating New Exchange Subscribers
Importing Subscribers
Managing Subscribers
Managing Subscriber Access
Managing Call Transfer and Greetings
Managing Message Access, Notification, and Indication
Conversation Management Settings
Summary
Chapter 9Call Management
Understanding Call Flow
Call Flow Architecture
Call Handler Overview
Creating Basic Call Routing Systems
Creating Call Handlers
Configuring Call Handlers
Configuring Directory Handlers
Configuring Auto Attendant
Creating Advanced Call Routing Systems
Using Interview Handlers
Creating an Audio Text Application
Remotely Managing Call Handlers
Configuring Call Routing
Creating and Configuring a Call Routing Rule
Managing Restriction Tables
Summary
Chapter 10Implementing Unity Networking
Unity Networking Overview
Networking Components
Unity-to-Unity Networking Overview
Unity-to-Legacy Voice-Mail Networking Overview
Unity Networking Configuration
Defining Digital Networking
Defining SMTP Networking
SMTP Networking Components
Unity to Non-Unity Networking Concepts
Defining AMIS Networking
Defining VPIM Networking
Defining Bridge Networking
Summary
Chapter 11Exploring Unity Tools
Using Unity Web-Based Tools
Monitoring
Reports
Using Advanced Tools
Administration Tools
Audio Management Tools
Diagnostic Tools
CUPID
Reporting Tools
Switch Integration Tools
Summary
Part III Leveraging the Power of CallManager and Unity
Chapter 12Maximizing the Capabilities of Unity and CallManager
Advanced CallManager Features
Configuring MLA
Attendant Console
IPMA
Time of Day Routing
Hunt List
Creating a Line Group
Creating Hunt List
Creating Hunt Pilots
Advanced Unity Features
Enabling Call Queuing
Configuring Destination Call Screening
Unique Solutions
Configuring Unity as a Meet-Me Conference Manager
Directed Call Pickup
Managing Multi-Location Overlapping Extensions
Summary
AppendixAdditional Reference Resources
Additional References
Interesting Reading
Index