Building Better Business Teams
Proven Strategies that Get the Best from Your People (Collection)
Published on 7. September 2012
Book
Mixed media product
978-0-13-334615-2 (ISBN)
Description
A brand new collection of powerful insights into business team-building... 4 pioneering books, now in a convenient e-format, at a great price!
4 remarkable eBooks help you create and inspire great teams to unprecedented levels of performance
Your success is crucially dependent on your ability to create, lead, and inspire teams to achieve extraordinary results. The comprehensive resources in this 4 eBook package will help you do precisely that. In Lead with LUV: A Different Way to Create Real Success, the legendary Ken Blanchard ("The One Minute Manager") and former Southwest Airlines CEO Colleen Barrett help you achieve breakthrough performance by leading with love. They explain what "love" really means in the organizational context, why leading with love is not "soft" management, how to handle inappropriate behavior, how to make "servant leadership" work, and how to sustain leadership with love. Next, in 17 Rules Successful Companies Use to Attract and Keep Top Talent: Why Engaged Employees Are Your Greatest Sustainable Advantage, David Russo top workforce optimization consultant David Russo identifies exactly what great organizations do differently when it comes to managing people. Russo distills these differences into actionable rules covering everything from resourcing and compensation to leadership development, risk-taking to change management. You'll learn how to build genuine esprit de corps in any environment, ensuring that your employees' efforts, minds, and hearts stay focused on your mission, and stay committed to results and competitive advantage. In Managing People and Performance: Fast Track to Success, David Ross reveals how to get the best possible performance out of every member of your team, whatever their personality or skill set. Using Ross's breakthrough tools, techniques, checklists, and guidance, you'll master indispensable skills for creating, developing, and managing high performance teams--and, at the same time, accelerating your own career development. Finally, in How to Get What You Want...Without Having to Ask, international best-selling author Richard Templar brings his inimitable blend of originality, imagination, wisdom, and straight talk to the challenges of negotiation, persuasion, and influence. The world-renowned author of best-sellers like The Rules of Life, Templar offers up 100 clever, simple, pain-free ways to get people throughout your organization to happily say "yes" to you, and smooth your team's path to success!
From world-renowned leaders and performance experts Ken Blanchard, Colleen Barrett, David Russo, David Ross, and Richard Templar
4 remarkable eBooks help you create and inspire great teams to unprecedented levels of performance
Your success is crucially dependent on your ability to create, lead, and inspire teams to achieve extraordinary results. The comprehensive resources in this 4 eBook package will help you do precisely that. In Lead with LUV: A Different Way to Create Real Success, the legendary Ken Blanchard ("The One Minute Manager") and former Southwest Airlines CEO Colleen Barrett help you achieve breakthrough performance by leading with love. They explain what "love" really means in the organizational context, why leading with love is not "soft" management, how to handle inappropriate behavior, how to make "servant leadership" work, and how to sustain leadership with love. Next, in 17 Rules Successful Companies Use to Attract and Keep Top Talent: Why Engaged Employees Are Your Greatest Sustainable Advantage, David Russo top workforce optimization consultant David Russo identifies exactly what great organizations do differently when it comes to managing people. Russo distills these differences into actionable rules covering everything from resourcing and compensation to leadership development, risk-taking to change management. You'll learn how to build genuine esprit de corps in any environment, ensuring that your employees' efforts, minds, and hearts stay focused on your mission, and stay committed to results and competitive advantage. In Managing People and Performance: Fast Track to Success, David Ross reveals how to get the best possible performance out of every member of your team, whatever their personality or skill set. Using Ross's breakthrough tools, techniques, checklists, and guidance, you'll master indispensable skills for creating, developing, and managing high performance teams--and, at the same time, accelerating your own career development. Finally, in How to Get What You Want...Without Having to Ask, international best-selling author Richard Templar brings his inimitable blend of originality, imagination, wisdom, and straight talk to the challenges of negotiation, persuasion, and influence. The world-renowned author of best-sellers like The Rules of Life, Templar offers up 100 clever, simple, pain-free ways to get people throughout your organization to happily say "yes" to you, and smooth your team's path to success!
From world-renowned leaders and performance experts Ken Blanchard, Colleen Barrett, David Russo, David Ross, and Richard Templar
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Weight
1 gr
ISBN-13
978-0-13-334615-2 (9780133346152)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Ken Blanchard, chief spiritual officer of The Ken Blanchard Companies, has had an amazing impact on the management of millions of people. Honored as one of Amazon's 25 best-selling authors, his blockbusters include The One Minute Manager; Leadership and the One Minute Manager; Raving Fans; Gung Ho!; and Leading at a Higher Level. Colleen Barrett is President Emeritus of Southwest Airlines. As President, she oversaw management, Leadership, and budgeting for Marketing, Communications, People, Customer Relations, Employee Relations, Reservations, Security, and the Executive Office. David Russo is Principal and CEO of Eno River Associates, Inc., a consulting practice which helps executives build high-performing organizations by developing win-win workforce relationships. He has consulted with global organizations including American Express, Johnson and Johnson, American Eagle Outfitters, and the CIA, and served as senior HR executive for SAS Institute, the world's largest privately held software company. David Ross, one of the world's leading authorities on coaching executives, established Performance Unlimited in 1991, and has designed and developed a uniquely powerful six-step coaching model. He is a Member of the Institute of Directors, a Master Practitioner in Neuro Linguistic Programming, and is a Master Time-Line Therapy (TM) Trainer. Richard Templar's Rules guides have already helped 1.3 million people become happier, more successful, and more fulfilled. His best-sellers include The Rules of Love, The Rules of Parenting, The Rules of Life, The Rules of Work, and The Rules of Management.
Content
Lead with LUV: A Different Way to Create Real Success
Foreword xi
What Is Leadership? 2
Celebrating Successes 7
Having Mentors 13
Servant Leadership is Love in Action 21
Understanding Servant Leadership. 25
The Triple Bottom Line 28
Making Unions Your Business Partners 58
Citizen of Choice 60
A Compelling Vision 62
What Makes Servant Leadership Work? 94
Defining Love. 104
Maintaining a Strong Culture 125
Differences Between Self-Serving and Servant Leaders 131
Final Words 134
Epilogue 144
Endnotes 146
LUV Notes 151
About the Leading at a Higher Level Series 154
About the Authors 157
17 Rules Successful Companies Use to Attract and Keep Top Talent: Why Engaged Employees Are Your Greatest Sustainable Advantage
Introduction 1
Rule #1: Understand Why Employees Come and Why They Stay 9
Rule #2: Play "Win-Win" with Your Employees (and Allow Them to Be All They Can Be for Self and Company) 21
Rule #3: Cultivate Leadership, Not Management, and Know the Difference! 33
Rule #4: Provide Ample and Appropriate Resources 41
Rule #5: Demand Contribution; Be Worthy of Receiving It 49
Rule #6: Applaud Effort; Reward Contribution 61
Rule #7: Cheerlead; The "Magic" of M&Ms 71
Rule #8: Build a Workplace on a Foundation of Respect 81
Rule #9: Cultivate the Risk-Trust Dynamic 91
Rule #10: Make Room for Fun in the Workplace (Nurture Lightheartedness/Levity) 101
Rule #11: Create Opportunities for Employee "Alignment" with Vision, Values, and Mission 109
Rule #12: Understand Human Capital 119
Rule #13: Treat Employees as "Volunteers" 129
Rule #14: Know Your Culture 139
Rule #15: Understand the Nature of Change and Prepare Your Employees to Embrace It 153
Rule #16: Cultivate Organizational Ethics; Demand and Reward Ethical Behavior 165
Rule #17: The Last and Overarching Rule: Tell the Truth! (and a Few Action Items to Grow On) 177
Index 189
MANAGING PEOPLE & PERFORMANCE: FAST TRACK TO SUCCESS
The Fast Track Way vii
About the Author x
A Word of Thanks from the Author xii
Managing People & Performance Fast Track xiv
How to Use this Book xviii
Fast-Track-Me.com xix
A Awareness 1
1 Performance Management in a Nutshell 5
2 Performance Management Audit 17
B Business Fast Track 27
3 Fast Track Top Ten 31
4 Technologies 73
5 Implementing Change 91
C Career Fast Track 107
6 The First Ten Weeks 111
7 Leading the Team 129
8 Getting to the Top 151
D Director's Toolkit 169
T1 Performance Audit 173
T2 Team Audit 179
T3 Talent Passport 185
The Fast Track Way 197
Glossary 200
Index 206
HOW TO GET WHAT YOU WANT: Without Having to Ask
Introduction 1
PART 1: Be the Kind of Person Who Gets What They Want 4
Know What You Want 6
Know Why You Want It 8
Know How Much You Want It 10
Want What You Get 12
Don't Be a Fuzzy Thinker 14
Know What It Takes 16
Work Out Who You Need on Your Side 18
Break Big Ambitions into Chunks 20
Set Up Some Milestones 22
Celebrate Every Step 24
Write It All Down 26
Analyze Your Sticking Points 28
Set Your Deadlines 30
Check Out the Back Door 32
Don't Make Excuses 34
Think Positive 36
Don't Hang Out with Naysayers 38
Say It Out Loud 40
Believe in Yourself 42
Expect Ups and Downs 44
Enjoy It When You Get It 46
PART 2: Be the Kind of Person People Want to Say Yes To 48
Don't Fake It-Have Real Confidence 50
Sound Confident 52
Look Confident 54
Learn to Say No 56
Give Them an Alternative 58
Be a Broken Record 60
Be Sure You're Sorry 62
Say What You Mean 64
Think Before You Speak 66
Be Prepared to Disagree 68
Control Yourself 70
Express Yourself 72
Don't Use Emotional Blackmail... 74
...and Don't Give In to It 76
Treat People with Respect 78
Have Plenty of Time 80
Be Likeable 82
Have a Sense of Humor 84
Be Honest 86
Always Say Thank You 88
Don't Do Too Much 90
Give a Bit Extra 92
Be Generous 94
Praise but Don't Flatter 96
Be Loyal 98
Don't Talk Behind People's Backs 100
Learn to Take Criticism Well 102
Admit Your Mistakes 104
Get to Know People 106
Learn to Listen Properly 108
Know What You've Agreed To 110
Pick Up the Signals 112
Sympathize with Other People's Anger 114
Don't Respond to Tactical Anger 116
Give Other People Results 118
Be Part of Your Organization 120
Work Hard 122
Work Right 124
Be Worth It 126
PART 3: Help Them to Say Yes 128
Make Sure You're Getting Through to Them 130
And Make Sure They're Getting Through to You 132
Think About Why They'd Say No 134
Show You Understand 136
Be Objective 138
Give Them an Excuse to Make an Exception 140
Solve Their Problems 142
Read the Clues 144
Learn What Gets Them Going 146
Use the Right Words 148
Get the Timing Right 150
Tell Them What You Want Without Asking 152
Don't Keep Dropping Hints 154
Make It Hypothetical 156
Ask Questions 158
Ask for Advice Instead of a Job 160
Get Someone to Do the Asking for You 162
Tell Them You Need Them 164
Don't Rush Them 166
Give Them What They Want 168
Make Them Think It Was Their Idea 170
Discourage Their Bad Ideas 172
Find Out What It Will Take 174
Get a Team Behind You 176
PART 4: And If You Really Do Have to Ask... 178
Be Clear What You're Asking 180
Pick Your Moment 182
Make a Date 184
Know When to Put It Off 186
Keep to the Script 188
Rehearse It 190
Rehearse Their Answer 192
Don't Go On About It 194
Get the Essentials on Paper 196
Have a Bottom Line 198
Ask for More Than You Want 200
Don't Make Empty Threats 202
Think About It 204
Put the Decision in Writing 206
Be Ready to Be Decisive 208
Don't Give Up 210
Foreword xi
What Is Leadership? 2
Celebrating Successes 7
Having Mentors 13
Servant Leadership is Love in Action 21
Understanding Servant Leadership. 25
The Triple Bottom Line 28
Making Unions Your Business Partners 58
Citizen of Choice 60
A Compelling Vision 62
What Makes Servant Leadership Work? 94
Defining Love. 104
Maintaining a Strong Culture 125
Differences Between Self-Serving and Servant Leaders 131
Final Words 134
Epilogue 144
Endnotes 146
LUV Notes 151
About the Leading at a Higher Level Series 154
About the Authors 157
17 Rules Successful Companies Use to Attract and Keep Top Talent: Why Engaged Employees Are Your Greatest Sustainable Advantage
Introduction 1
Rule #1: Understand Why Employees Come and Why They Stay 9
Rule #2: Play "Win-Win" with Your Employees (and Allow Them to Be All They Can Be for Self and Company) 21
Rule #3: Cultivate Leadership, Not Management, and Know the Difference! 33
Rule #4: Provide Ample and Appropriate Resources 41
Rule #5: Demand Contribution; Be Worthy of Receiving It 49
Rule #6: Applaud Effort; Reward Contribution 61
Rule #7: Cheerlead; The "Magic" of M&Ms 71
Rule #8: Build a Workplace on a Foundation of Respect 81
Rule #9: Cultivate the Risk-Trust Dynamic 91
Rule #10: Make Room for Fun in the Workplace (Nurture Lightheartedness/Levity) 101
Rule #11: Create Opportunities for Employee "Alignment" with Vision, Values, and Mission 109
Rule #12: Understand Human Capital 119
Rule #13: Treat Employees as "Volunteers" 129
Rule #14: Know Your Culture 139
Rule #15: Understand the Nature of Change and Prepare Your Employees to Embrace It 153
Rule #16: Cultivate Organizational Ethics; Demand and Reward Ethical Behavior 165
Rule #17: The Last and Overarching Rule: Tell the Truth! (and a Few Action Items to Grow On) 177
Index 189
MANAGING PEOPLE & PERFORMANCE: FAST TRACK TO SUCCESS
The Fast Track Way vii
About the Author x
A Word of Thanks from the Author xii
Managing People & Performance Fast Track xiv
How to Use this Book xviii
Fast-Track-Me.com xix
A Awareness 1
1 Performance Management in a Nutshell 5
2 Performance Management Audit 17
B Business Fast Track 27
3 Fast Track Top Ten 31
4 Technologies 73
5 Implementing Change 91
C Career Fast Track 107
6 The First Ten Weeks 111
7 Leading the Team 129
8 Getting to the Top 151
D Director's Toolkit 169
T1 Performance Audit 173
T2 Team Audit 179
T3 Talent Passport 185
The Fast Track Way 197
Glossary 200
Index 206
HOW TO GET WHAT YOU WANT: Without Having to Ask
Introduction 1
PART 1: Be the Kind of Person Who Gets What They Want 4
Know What You Want 6
Know Why You Want It 8
Know How Much You Want It 10
Want What You Get 12
Don't Be a Fuzzy Thinker 14
Know What It Takes 16
Work Out Who You Need on Your Side 18
Break Big Ambitions into Chunks 20
Set Up Some Milestones 22
Celebrate Every Step 24
Write It All Down 26
Analyze Your Sticking Points 28
Set Your Deadlines 30
Check Out the Back Door 32
Don't Make Excuses 34
Think Positive 36
Don't Hang Out with Naysayers 38
Say It Out Loud 40
Believe in Yourself 42
Expect Ups and Downs 44
Enjoy It When You Get It 46
PART 2: Be the Kind of Person People Want to Say Yes To 48
Don't Fake It-Have Real Confidence 50
Sound Confident 52
Look Confident 54
Learn to Say No 56
Give Them an Alternative 58
Be a Broken Record 60
Be Sure You're Sorry 62
Say What You Mean 64
Think Before You Speak 66
Be Prepared to Disagree 68
Control Yourself 70
Express Yourself 72
Don't Use Emotional Blackmail... 74
...and Don't Give In to It 76
Treat People with Respect 78
Have Plenty of Time 80
Be Likeable 82
Have a Sense of Humor 84
Be Honest 86
Always Say Thank You 88
Don't Do Too Much 90
Give a Bit Extra 92
Be Generous 94
Praise but Don't Flatter 96
Be Loyal 98
Don't Talk Behind People's Backs 100
Learn to Take Criticism Well 102
Admit Your Mistakes 104
Get to Know People 106
Learn to Listen Properly 108
Know What You've Agreed To 110
Pick Up the Signals 112
Sympathize with Other People's Anger 114
Don't Respond to Tactical Anger 116
Give Other People Results 118
Be Part of Your Organization 120
Work Hard 122
Work Right 124
Be Worth It 126
PART 3: Help Them to Say Yes 128
Make Sure You're Getting Through to Them 130
And Make Sure They're Getting Through to You 132
Think About Why They'd Say No 134
Show You Understand 136
Be Objective 138
Give Them an Excuse to Make an Exception 140
Solve Their Problems 142
Read the Clues 144
Learn What Gets Them Going 146
Use the Right Words 148
Get the Timing Right 150
Tell Them What You Want Without Asking 152
Don't Keep Dropping Hints 154
Make It Hypothetical 156
Ask Questions 158
Ask for Advice Instead of a Job 160
Get Someone to Do the Asking for You 162
Tell Them You Need Them 164
Don't Rush Them 166
Give Them What They Want 168
Make Them Think It Was Their Idea 170
Discourage Their Bad Ideas 172
Find Out What It Will Take 174
Get a Team Behind You 176
PART 4: And If You Really Do Have to Ask... 178
Be Clear What You're Asking 180
Pick Your Moment 182
Make a Date 184
Know When to Put It Off 186
Keep to the Script 188
Rehearse It 190
Rehearse Their Answer 192
Don't Go On About It 194
Get the Essentials on Paper 196
Have a Bottom Line 198
Ask for More Than You Want 200
Don't Make Empty Threats 202
Think About It 204
Put the Decision in Writing 206
Be Ready to Be Decisive 208
Don't Give Up 210