A Complaint Is a Gift
Recovering Customer Loyalty When Things Go Wrong
2nd Edition
Published on 1. February 1996
Book
Paperback/Softback
222 pages
978-1-881052-81-4 (ISBN)
More details
Edition
2nd Revised edition
Language
English
Place of publication
San Francisco
United States
Edition type
Revised edition
Dimensions
Height: 228 mm
Width: 152 mm
ISBN-13
978-1-881052-81-4 (9781881052814)
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Schweitzer Classification