A Complaint Is a Gift
3rd Edition
Published on 8. November 2022
Book
Paperback/Softback
192 pages
978-1-5230-0293-1 (ISBN)
Description
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
More details
Edition
3rd Revised edition
Language
English
Place of publication
United States
Edition type
Revised edition
Dimensions
Height: 228 mm
Width: 154 mm
Thickness: 20 mm
Weight
317 gr
ISBN-13
978-1-5230-0293-1 (9781523002931)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Janelle Barlow | Claus Moller
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Recovering Customer Loyalty When Things Go Wrong
Book
08/2008
2nd Edition
Berrett-Koehler
€48.52
Article exhausted; check for reprint
Persons
Janelle Barlow and Victoria Holtz