MCDST 70-271 Exam Cram 2
Supporting Users & Troubleshooting a Windows XP Operating System
Published on 28. July 2004
Book
Mixed media product
504 pages
978-0-7897-3149-4 (ISBN)
Description
The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-271 exam, when combined with the 70-272 (the application exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. Co-written by best-selling author Dan Balter, the MCDST 70-271 Exam Cram 2 gives readers the essential information they need to know to pass this exam, focusing on exactly what they need to know. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.
More details
Language
English
Place of publication
Upper Saddle River
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 151 mm
Width: 227 mm
Thickness: 29 mm
Weight
680 gr
ISBN-13
978-0-7897-3149-4 (9780789731494)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Dan Balter is the Chief Technology Officer for InfoTechnology Partners, Inc., a Microsoft Certified Partner company. He works as an IT consultant and trainer for both corporate and government clients and has worked with several different network operating systems throughout his 20-year career. Dan takes pride in turning complex, technical topics into easy-to-understand concepts. Dan is a Microsoft Certified Desktop Support Technician (MCDST), a Microsoft Certified Systems Administrator (MCSA) on Windows 2000 and Windows Server 2003, and a Microsoft Certified Systems Engineer (MCSE) on Windows NT 4.0, Windows 2000, and Windows Server 2003. He specializes in Microsoft networking technologies, firewalls, virtual private networks (VPNs), and other security solutions in addition to designing and implementing messaging and business solutions for large and small organizations.
Dan is the author of Exam Cram 2: Managing and Maintaining a Windows Server 2003 Environment and a co-author for the best-selling books Exam Cram 2: Windows XP Professional and Exam Cram 2: Windows 2000 Professional, all published by Que Publishing. Dan frequently speaks at conferences across North America, including Advisor DevCon conferences and Windows & .NET Magazine Connections conferences. A graduate of USC's School of Business in 1983, Dan has authored more than 300 video-based and CD-ROM?based computer training courses, including instructional titles on installing, configuring, and administering Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, and Windows Server 2003. He is also a featured video trainer for courses on Microsoft Exchange Server, Microsoft Outlook, and Intuit's QuickBooks small business accounting software. Dan is the video trainer for ExamBlast?Windows XP Professional and for the QuickBooks Pro training series on video and CD-ROM from BlastThroughLearning.com.
Dan and his family live in the Santa Rosa Valley area in Southern California, near the city of Camarillo. Dan lives with his lovely wife, Alison; their 8-year-old daughter, Alexis; their 5-year-old son, Brendan; and their golden retriever, Brandy. When he's not writing, researching, or consulting, Dan enjoys traveling with his family, swimming, playing racquetball and basketball, rooting for the Los Angeles Galaxy soccer team and the L.A. Lakers, going for long walks, listening to music, and exploring new age spirituality. Dan can be contacted via email at Dan@TechPartners.info.
Philip Wiest is a nationally known professional technical trainer who has presented more than 1,200 Cisco and Microsoft seminars to more than 37,000 students throughout the United States, Canada, the United Kingdom, and Australia since 1989 for Skillpath Seminars, CompuMaster Seminars, Prime Learning International, and Dun & Bradstreet. He has earned several prominent certifications, including the MCSE; CCNP; CCDA; Network+; Server+; Security+; A+; and, most recently, the new MCDST designation.
He delights audiences by crashing (often with little effort) and then resurrecting (often with much effort) unsuspecting software programs and network applications. His unique, irreverent, solutions-oriented style is at once humorous and insightful.
Philip's clients include The Walt Disney Company, the FBI, American Express, the National Association of Recording Merchandisers, ARCO, Bank of America, KPMG, Sony, EMI Records Group N.A., the National Association of Realtors, Warner Bros., and on and on.
Since graduating from the University of Pennsylvania, he has published more than 200 newspaper and magazine articles, received dozens of national training awards, and completed 15 marathons. He resides in Santa Monica, California, never more than a stone's throw from a keyboard or a microphone.
Dan is the author of Exam Cram 2: Managing and Maintaining a Windows Server 2003 Environment and a co-author for the best-selling books Exam Cram 2: Windows XP Professional and Exam Cram 2: Windows 2000 Professional, all published by Que Publishing. Dan frequently speaks at conferences across North America, including Advisor DevCon conferences and Windows & .NET Magazine Connections conferences. A graduate of USC's School of Business in 1983, Dan has authored more than 300 video-based and CD-ROM?based computer training courses, including instructional titles on installing, configuring, and administering Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, and Windows Server 2003. He is also a featured video trainer for courses on Microsoft Exchange Server, Microsoft Outlook, and Intuit's QuickBooks small business accounting software. Dan is the video trainer for ExamBlast?Windows XP Professional and for the QuickBooks Pro training series on video and CD-ROM from BlastThroughLearning.com.
Dan and his family live in the Santa Rosa Valley area in Southern California, near the city of Camarillo. Dan lives with his lovely wife, Alison; their 8-year-old daughter, Alexis; their 5-year-old son, Brendan; and their golden retriever, Brandy. When he's not writing, researching, or consulting, Dan enjoys traveling with his family, swimming, playing racquetball and basketball, rooting for the Los Angeles Galaxy soccer team and the L.A. Lakers, going for long walks, listening to music, and exploring new age spirituality. Dan can be contacted via email at Dan@TechPartners.info.
Philip Wiest is a nationally known professional technical trainer who has presented more than 1,200 Cisco and Microsoft seminars to more than 37,000 students throughout the United States, Canada, the United Kingdom, and Australia since 1989 for Skillpath Seminars, CompuMaster Seminars, Prime Learning International, and Dun & Bradstreet. He has earned several prominent certifications, including the MCSE; CCNP; CCDA; Network+; Server+; Security+; A+; and, most recently, the new MCDST designation.
He delights audiences by crashing (often with little effort) and then resurrecting (often with much effort) unsuspecting software programs and network applications. His unique, irreverent, solutions-oriented style is at once humorous and insightful.
Philip's clients include The Walt Disney Company, the FBI, American Express, the National Association of Recording Merchandisers, ARCO, Bank of America, KPMG, Sony, EMI Records Group N.A., the National Association of Realtors, Warner Bros., and on and on.
Since graduating from the University of Pennsylvania, he has published more than 200 newspaper and magazine articles, received dozens of national training awards, and completed 15 marathons. He resides in Santa Monica, California, never more than a stone's throw from a keyboard or a microphone.
Content
Introduction
Self-Assessment
1. Installing the Windows XP Desktop Operating System.
Flavors of the Windows XP Operating System.
Hardware Requirements and Installation Issues.
Licensing Issues and MPA.
Using the Licensing Tools.
Performing an Attended Installation of Windows XP.
Understanding the Installation Steps.
Installing the Windows XP Operating System.
Performing Unattended Installations of Windows XP.
Automating CD-ROM and Network Installations.
Automating Installations with RIS.
Automating Installations with Third-Party Disk Imaging Tools.
Performing Upgrade Installations.
Planning the Upgrade and Verifying Compatibility.
Installing the Windows XP Upgrade.
Migrating User Settings to Windows XP.
Updating and Troubleshooting Windows XP Installations.
Keeping Windows Systems Up-to-Date.
Troubleshooting Installation Problems.
Exam Prep Questions.
2. Configuring and Troubleshooting Resources.
Managing and Troubleshooting Shared Folders.
Managing and Troubleshooting Simple File Sharing.
Creating and Removing Shared Folders.
Connecting to Shared Resources on a Microsoft Windows-Based Network.
Controlling Access to Shared Folders by Using Share Permissions.
Monitoring, Managing, and Troubleshooting Access to Files and Folders Under NTFS.
Controlling Access to Files and Folders by Using NTFS Permissions.
Understanding and Troubleshooting "Access Denied" Messages.
Optimizing Access to Files and Folders.
Managing and Troubleshooting EFS.
Working with Local and Network Printers.
Managing Local Printers and Print Jobs.
Controlling Access to Printers.
Connecting to a Local Printer.
Managing Network Printers and Print Jobs.
Managing and Troubleshooting Offline Files.
Configuring and Troubleshooting Offline Files.
Troubleshooting Synchronization Issues.
Exam Prep Questions.
Need to Know More?
3. Managing and Troubleshooting Desktop Storage.
Disk Storage Administration.
Basic Disks.
Dynamic Disks.
Managing Basic and Dynamic Disks.
Moving Disks to a Different Computer.
Working with Basic Partitions.
Using Partitions and Logical Drives on Basic Disks.
Dynamic Volumes.
Simple Volumes.
Spanned Volumes.
Extending Simple or Spanned Volumes.
Striped Volumes.
Troubleshooting Issues on Basic and Dynamic Disks.
Installing Windows XP on a Dynamic Disk.
Extending a Volume on a Dynamic Disk.
Upgrading from Windows NT 4 with Basic Disks.
Diagnosing Hard-Disk Problems.
Supporting CD and DVD Playback and Recording Devices.
Configuring and Troubleshooting Removable Storage.
The Disk Defragmenter Tool.
Exam Prep Questions.
Need to Know More?
4. Setting Up and Troubleshooting Hardware Components and Device Drivers.
Managing and Troubleshooting Hardware Devices and Drivers.
Installing, Configuring, and Managing Hardware.
Managing Device Drivers and System Updates.
Managing and Troubleshooting Device Conflicts.
Managing and Troubleshooting Driver Signing.
Working with USB Controllers and Hubs.
Working with NICs.
Setting Up Wireless Networking Support.
Configuring and Troubleshooting Video Display Devices.
Configuring Multiple-Monitor Support.
Managing Tape Backup Devices.
Upgrading a System from Uniprocessor to Multiprocessor.
Managing and Troubleshooting Hardware Profiles.
Managing Power Configurations and Settings.
Exam Prep Questions.
Need to Know More?
5. Managing and Troubleshooting User and Desktop Settings.
Configuring and Troubleshooting Desktop Settings.
Changing Settings for the Taskbar and Toolbars.
Changing Pointing Device Settings.
Configuring Support for Multiple Languages or Multiple Locations.
Configuring and Troubleshooting Regional Settings.
Configuring and Troubleshooting Accessibility Services.
Configuring and Troubleshooting the Fax Service.
Managing and Troubleshooting the Task Scheduler.
Configuring and Managing User Profiles.
Migrating User Settings with the File Settings and Transfer Wizard.
Configuring and Troubleshooting Fast User Switching.
Installing Applications by Using Windows Installer Packages.
Publishing MSI Packages.
Specifying Program Compatibility Settings.
Using MSCONFIG for Troubleshooting and Customizing.
Exam Prep Questions.
Need to Know More?
6. Troubleshooting Local Security, System Startup, and User Logon Problems.
Local User Accounts.
Managing and Troubleshooting Local User Accounts.
Managing and Troubleshooting Local Security Settings.
Editing Local Policy Settings.
Using the Security Configuration and Analysis Tool.
Troubleshooting Active Directory Security Policies.
Managing and Troubleshooting Local User Rights.
Managing and Troubleshooting Local User Settings.
Configuring Software Restriction Policies.
Identifying and Troubleshooting Computer Startup Issues.
Identifying and Troubleshooting Local User Logon Issues.
Identifying and Troubleshooting Domain User Logon Issues.
Exam Prep Questions.
Need to Know More?
7. Monitoring and Analyzing Operating System Performance.
Monitoring and Analyzing Event Logs.
Working with the Event Viewer.
Performance Monitoring Tactics.
Working with the Perfmon's System Monitor.
System Real-Time Monitoring with Task Manager.
Customizing Real-Time Monitoring with System Monitor.
Monitoring Windows XP.
Troubleshooting Performance Bottlenecks with System Monitor.
Analyzing and Optimizing Windows XP Subsystems.
Monitoring Processor Usage.
Monitoring Memory Usage.
Monitoring Disk Usage.
Monitoring Network Usage.
Exam Prep Questions.
8. Managing and Troubleshooting Network Protocols and Services.
Examining TCP/IP Networking Features and Tools.
Understanding the TCP/IP Utilities and Their Uses.
Configuring and Troubleshooting TCP/IP Settings.
Choosing Between Manual and Automatic IP Address Assignments.
Configuring and Troubleshooting the ICF.
Configuring and Troubleshooting Hostname Resolution Issues.
Configuring and Troubleshooting NetBIOS Name-Resolution Issues.
Setting Up and Troubleshooting Dial-Up Connections.
Setting Up and Troubleshooting Remote Connections over the Internet.
Configuring and Troubleshooting Internet Explorer Settings.
Diagnosing and Correcting Internet Explorer Connection Settings.
Diagnosing and Correcting Internet Explorer Security Settings.
Diagnosing and Correcting Internet Explorer General Settings.
Remotely Diagnosing and Correcting Desktop Computer Issues.
Using a Remote Desktop Connection for Troubleshooting.
Using Remote Assistance for Troubleshooting.
Exam Prep Questions.
9. Practice Exam 1.
10. Answer Key for Practice Exam 1.
11. Practice Exam 2.
12. Answers to Practice Exam 2.
Appendix A: What's on the CD?
CD Contents and Installation Instructions.
Multiple Test Modes.
Study Mode.
Certification Mode.
Custom Mode.
Missed Question Mode.
Non-Duplicate Mode.
Random Questions and Order of Answers.
Detailed Explanations of Correct and Incorrect Answers.
Attention to Exam Objectives.
Installing the CD.
Creating a Shortcut to the MeasureUp Practice Tests.
Technical Support.
Appendix B: Need to Know More?
Chapter 1.
Chapter 2.
Chapter 3.
Chapter 5.
Chapter 6.
Chapter 7.
Chapter 8.
Glossary.
Index.
Self-Assessment
1. Installing the Windows XP Desktop Operating System.
Flavors of the Windows XP Operating System.
Hardware Requirements and Installation Issues.
Licensing Issues and MPA.
Using the Licensing Tools.
Performing an Attended Installation of Windows XP.
Understanding the Installation Steps.
Installing the Windows XP Operating System.
Performing Unattended Installations of Windows XP.
Automating CD-ROM and Network Installations.
Automating Installations with RIS.
Automating Installations with Third-Party Disk Imaging Tools.
Performing Upgrade Installations.
Planning the Upgrade and Verifying Compatibility.
Installing the Windows XP Upgrade.
Migrating User Settings to Windows XP.
Updating and Troubleshooting Windows XP Installations.
Keeping Windows Systems Up-to-Date.
Troubleshooting Installation Problems.
Exam Prep Questions.
2. Configuring and Troubleshooting Resources.
Managing and Troubleshooting Shared Folders.
Managing and Troubleshooting Simple File Sharing.
Creating and Removing Shared Folders.
Connecting to Shared Resources on a Microsoft Windows-Based Network.
Controlling Access to Shared Folders by Using Share Permissions.
Monitoring, Managing, and Troubleshooting Access to Files and Folders Under NTFS.
Controlling Access to Files and Folders by Using NTFS Permissions.
Understanding and Troubleshooting "Access Denied" Messages.
Optimizing Access to Files and Folders.
Managing and Troubleshooting EFS.
Working with Local and Network Printers.
Managing Local Printers and Print Jobs.
Controlling Access to Printers.
Connecting to a Local Printer.
Managing Network Printers and Print Jobs.
Managing and Troubleshooting Offline Files.
Configuring and Troubleshooting Offline Files.
Troubleshooting Synchronization Issues.
Exam Prep Questions.
Need to Know More?
3. Managing and Troubleshooting Desktop Storage.
Disk Storage Administration.
Basic Disks.
Dynamic Disks.
Managing Basic and Dynamic Disks.
Moving Disks to a Different Computer.
Working with Basic Partitions.
Using Partitions and Logical Drives on Basic Disks.
Dynamic Volumes.
Simple Volumes.
Spanned Volumes.
Extending Simple or Spanned Volumes.
Striped Volumes.
Troubleshooting Issues on Basic and Dynamic Disks.
Installing Windows XP on a Dynamic Disk.
Extending a Volume on a Dynamic Disk.
Upgrading from Windows NT 4 with Basic Disks.
Diagnosing Hard-Disk Problems.
Supporting CD and DVD Playback and Recording Devices.
Configuring and Troubleshooting Removable Storage.
The Disk Defragmenter Tool.
Exam Prep Questions.
Need to Know More?
4. Setting Up and Troubleshooting Hardware Components and Device Drivers.
Managing and Troubleshooting Hardware Devices and Drivers.
Installing, Configuring, and Managing Hardware.
Managing Device Drivers and System Updates.
Managing and Troubleshooting Device Conflicts.
Managing and Troubleshooting Driver Signing.
Working with USB Controllers and Hubs.
Working with NICs.
Setting Up Wireless Networking Support.
Configuring and Troubleshooting Video Display Devices.
Configuring Multiple-Monitor Support.
Managing Tape Backup Devices.
Upgrading a System from Uniprocessor to Multiprocessor.
Managing and Troubleshooting Hardware Profiles.
Managing Power Configurations and Settings.
Exam Prep Questions.
Need to Know More?
5. Managing and Troubleshooting User and Desktop Settings.
Configuring and Troubleshooting Desktop Settings.
Changing Settings for the Taskbar and Toolbars.
Changing Pointing Device Settings.
Configuring Support for Multiple Languages or Multiple Locations.
Configuring and Troubleshooting Regional Settings.
Configuring and Troubleshooting Accessibility Services.
Configuring and Troubleshooting the Fax Service.
Managing and Troubleshooting the Task Scheduler.
Configuring and Managing User Profiles.
Migrating User Settings with the File Settings and Transfer Wizard.
Configuring and Troubleshooting Fast User Switching.
Installing Applications by Using Windows Installer Packages.
Publishing MSI Packages.
Specifying Program Compatibility Settings.
Using MSCONFIG for Troubleshooting and Customizing.
Exam Prep Questions.
Need to Know More?
6. Troubleshooting Local Security, System Startup, and User Logon Problems.
Local User Accounts.
Managing and Troubleshooting Local User Accounts.
Managing and Troubleshooting Local Security Settings.
Editing Local Policy Settings.
Using the Security Configuration and Analysis Tool.
Troubleshooting Active Directory Security Policies.
Managing and Troubleshooting Local User Rights.
Managing and Troubleshooting Local User Settings.
Configuring Software Restriction Policies.
Identifying and Troubleshooting Computer Startup Issues.
Identifying and Troubleshooting Local User Logon Issues.
Identifying and Troubleshooting Domain User Logon Issues.
Exam Prep Questions.
Need to Know More?
7. Monitoring and Analyzing Operating System Performance.
Monitoring and Analyzing Event Logs.
Working with the Event Viewer.
Performance Monitoring Tactics.
Working with the Perfmon's System Monitor.
System Real-Time Monitoring with Task Manager.
Customizing Real-Time Monitoring with System Monitor.
Monitoring Windows XP.
Troubleshooting Performance Bottlenecks with System Monitor.
Analyzing and Optimizing Windows XP Subsystems.
Monitoring Processor Usage.
Monitoring Memory Usage.
Monitoring Disk Usage.
Monitoring Network Usage.
Exam Prep Questions.
8. Managing and Troubleshooting Network Protocols and Services.
Examining TCP/IP Networking Features and Tools.
Understanding the TCP/IP Utilities and Their Uses.
Configuring and Troubleshooting TCP/IP Settings.
Choosing Between Manual and Automatic IP Address Assignments.
Configuring and Troubleshooting the ICF.
Configuring and Troubleshooting Hostname Resolution Issues.
Configuring and Troubleshooting NetBIOS Name-Resolution Issues.
Setting Up and Troubleshooting Dial-Up Connections.
Setting Up and Troubleshooting Remote Connections over the Internet.
Configuring and Troubleshooting Internet Explorer Settings.
Diagnosing and Correcting Internet Explorer Connection Settings.
Diagnosing and Correcting Internet Explorer Security Settings.
Diagnosing and Correcting Internet Explorer General Settings.
Remotely Diagnosing and Correcting Desktop Computer Issues.
Using a Remote Desktop Connection for Troubleshooting.
Using Remote Assistance for Troubleshooting.
Exam Prep Questions.
9. Practice Exam 1.
10. Answer Key for Practice Exam 1.
11. Practice Exam 2.
12. Answers to Practice Exam 2.
Appendix A: What's on the CD?
CD Contents and Installation Instructions.
Multiple Test Modes.
Study Mode.
Certification Mode.
Custom Mode.
Missed Question Mode.
Non-Duplicate Mode.
Random Questions and Order of Answers.
Detailed Explanations of Correct and Incorrect Answers.
Attention to Exam Objectives.
Installing the CD.
Creating a Shortcut to the MeasureUp Practice Tests.
Technical Support.
Appendix B: Need to Know More?
Chapter 1.
Chapter 2.
Chapter 3.
Chapter 5.
Chapter 6.
Chapter 7.
Chapter 8.
Glossary.
Index.