Intelligent Kindness
Reforming the Culture of Healthcare
Published on 1. June 2011
Book
Paperback/Softback
208 pages
978-1-908020-04-8 (ISBN)
Description
Intelligent Kindness presents a powerful new approach to healthcare reform. Ballatt and Campling argue that the NHS is a system that invites society to value and attend to its deepest common interests; it is a vital expression of community and one that can improve if society, patients and staff can reconnect to these deeper values. To do so will improve quality and patient experience, as well as morale, effectiveness, efficiency and value for money. Relentless regulatory and structural NHS 'reforms' have failed to avert scandals and left many health service staff feeling alienated. Industrial and market approaches to reforms urgently need to be balanced by an understanding of what motivates and assures compassionate practice. The authors examine this topic from a variety of perspectives, including psychoanalytic thinking, group relations, neuropsychology, social psychology and ethology. This book calls on policymakers, managers, educators and clinical staff to apply and nurture intelligent kindness in the organisation and delivery of care, and offers advice as to what this approach means in practice.
Reviews / Votes
"A passionate and clear articulation of the issues of kindness within professional caring systems. The message is clear, well argued for and makes a case with conviction beyond rhetoric."- Dr Gwen Adshead - Consultant Forensic Psychotherapist, Broadmoor Hospital, Berks. "To be kind is to be in harmony with human need, requiring empathy and a sense of equality. Kindness, camaraderie and mutuality are essential for our physical and emotional well-being, and never more so than when we are ill, or when we are caring for those who are ill. Ballatt and Campling show how kindness can work to heal individuals, organizations and society."
- Kate Pickett - Professor of Epidemiology, University of York "Like any quality, compassion thrives under certain conditions and withers under others. The authors skillfully illuminate the processes that have tipped us just too far into the withering direction. A wise and compelling insight into the crisis in compassionate care within the health service, and what can and should be done about it."
- Professor Paul Gilbert - Head of Mental Health Research Unit, University of Derby and Founder of the Compassionate Mind Foundation. "This is a generous book...it explains important ideas in an open and understandable language, it explores theories that are actually useful in thinking about how we care for others, and it offers some comfort therefore for those who work at a difficult time for public services and those (all of us in the end) who need these services."
- Tim Dartington - Writer and Social Scientist
More details
Language
English
Place of publication
London
United Kingdom
Target group
College/higher education
Product notice
Paperback (trade)
Illustrations
Worked examples or Exercises
Dimensions
Height: 235 mm
Width: 156 mm
Thickness: 12 mm
Weight
390 gr
ISBN-13
978-1-908020-04-8 (9781908020048)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
John Ballatt | Penelope Campling | Chris Maloney
Intelligent Kindness
Rehabilitating the Welfare State
Book
02/2020
2nd Edition
Cambridge University Press
€31.00
Shipment within 3-4 weeks
Persons
About the authors:
John Ballatt - Independent consultant advising on health and social care and organisational systems, Leicester.
Penelope Campling - Consultant Psychiatrist and Psychotherapist at Francis Dixon Lodge (a therapeutic community), Leicester.
John Ballatt - Independent consultant advising on health and social care and organisational systems, Leicester.
Penelope Campling - Consultant Psychiatrist and Psychotherapist at Francis Dixon Lodge (a therapeutic community), Leicester.
Content
Foreword Tim Dartington; Acknowledgements; Introduction; Part I. Healthy Kindness: 1. Rescuing kindness; 2. A politics of kindness; 3. Building the case for kindness; Part II. The Struggle with Kindness: 4. Managing feelings of love and hate; 5. The emotional life of teams; 6. Cooperation and fragmentation; 7. On the edges of kinship; 8. The end of life; Part III. The Organisation of Kindness: 9. Unsettling times; 10. The pull towards perversion; 11. Free to serve the public; 12. Intelligent kindness; Index.